NEC IntraMail 4, System Manual

Page: 42 / 272

Answer Tables
32
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Chapter 2: Features IntraMail System Guide
Related Features
Automated Attendant (page 42)
The Answer Table determines how the Automated Attendant answers calls.
Call Routing Mailbox (page 49)
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to
Automated Attendant Callers.
Dial Action Table (page 64)
The Dial Action Table de fi nes the dialing options for the Call Routing Mailbox chosen by the Answer
Table, which in turn provides those options to Automated Attendant callers.
Programming
Step 1
Assign Answer Tables to trunks.
1.1
1003 - Trunk Options: Answer Table on page 196.
- Assign an Answer Table (1-8) to each trunk that the Automated Attendant should answer.
✔
By default, all trunks are assigned to Answer Table 1.
Step 2
Set up the Automated Attendant to answer trunk calls.
2.1
1003 - Trunk Options: Direct Termination (Day) on page 195.
- Enter 700 to have the Automated Attendant answer calls on the trunk during the day.
✔
By default, all trunks are set to Key Ring during the day.
2.2
1003 - Trunk Options: Direct Termination (Night) on page 195.
- Enter 700 to have the Automated Attendant answer calls on the trunk at night.
✔
By default, all trunks are set to Key Ring at night.
Step 3
Select the Answer Table you want to customize.
3.1
8007 - IntraMail Answer Tables: Answer Table on page 235.
- Select the Answer Table you want to customize (1-8).
3.2
8007 - IntraMail Answer Tables: Next Answer Table on page 236.
- If 10 Answer Schedules within an Answer Table are not suf fi cient, enter the number of the
Answer Table to which you want to link the selected table. IntraMail treats the two linked
tables as a single 20 entry Answer Table.
✔
By default, Answer Tables are not linked.
3.3
8007 - IntraMail Answer Tables: Default Mailbox on page 236.
- Set the mailbox the Answer Table will use if no Answer Schedule is in effect.
- By default, this option is 000 for Answer Table 1 and
UND (Unde fi ned - entered by press-
ing CLEAR ) for all others.
Step 4
Setting up a Type 1 (Day of Week) schedule.
4.1
8007 - Answer Tables: Schedule Entry on page 236.
- Select the Schedule Entry you want to customize.
4.2
8007 - IntraMail Answer Tables: Schedule Type on page 236.
- Enter 1 to make the Schedule Entry a Day of Week Schedule.
✔
By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2) schedule. All
other Schedule Entries are unde fi ned.
4.3
8007 - IntraMail Answer Tables: Routing Mailbox Number on page 238.
- Select the Routing Mailbox (000-015) that will answer calls when this Schedule Entry is
active.
- You can optionally assign a Subscriber Mailbox for this option. This will route outside call-
ers directly to a subscriber’s mailbox so they can leave a message.
✔
By default, there are no Type 1 (Day of Week) schedules enabled.
4.4
8007 - Answer Tables: Day of the Week on page 238.