Screened Transfer
IntraMail System Guide
Chapter 2: Features
◆
163
2
De
fi
nes the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
The Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened
Transfers.
After an Automated Attendant caller dials an extension, IntraMail immediately transfers the call to the
destination and hangs up.
Programming
Step 1
Assign the TRF action to a key on the active Dial Action Table.
1.1
8008 - IntraMail Dial Action Tables:
TRF Action - Screened Transfer (1)
- Normally, the corresponding
Number
option should be XXX. Note that the key you choose
for this action is the
fi
rst digit of the called extension number.
- For example, to allow callers to place Screened Transfers to extensions 300-399, for
key 3 enter TRF for the
Action
and XXX for the corresponding
Number
.
- To have Screened Transfer call a speci
fi
c extension, the corresponding
Number
option should
be that extension’s number. The caller then dials that single digit to reach the extension.
- For example, to have callers dial 8 to reach extension 303, for key 8 enter TRF for
the
Action
and 303 for the corresponding
Number
.
✔
By default, key 3
Action
is UTRF and
Number
is XXX. This means that Automated Atten-
dant callers can place Unscreened Transfers to extensions 300-399.
Step 2
Set how long a Screened Transfer will ring an unanswered extension before recalling to the
Automated Attendant.
2.1
8006 - IntraMail Routing Mailboxes:
- Set how long a Screened Transfer (TRF) from the Automated Attendant will ring (
0-255
seconds) an unanswered extension before recalling.
- Be sure that the
0401 - System Timers: Transfer Recall
interval is longer than the setting of
this option. If the Transfer Recall interval is shorter, Screened Transfers will recall the same
as Unscreened Transfers.
✔
By default, this option is
15
seconds.
Operation
N/A
