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NEC IntraMail 4, System Manual


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Table of Contents

 

ii

 

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Table of Contents

 

IntraMail System Guide

 

Centrex Transfer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  59
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61

Conversation Record Key for a Co-worker’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . .  61

Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64

Dial Action Table Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  65

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68

Using a Routing Mailbox for Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68
Using a Master Mailbox for Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  71
Dialing Options Available while Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  74
Dialing Options Available when more than one Employee has the Entered Name  . . . .  75

Directory Dialing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  77
Exiting a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  78
Extension Hunting to Voice Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79

Extension Hunting to Voice Mail Routing Charts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79
Ring No Answer Trunk (Type 1) Hunting to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . .  81
Ring No Answer / Busy Trunk (Type 2) Hunting to Voice Mail . . . . . . . . . . . . . . . . . .  82
Ring No Answer / Busy All (Type 3) Hunting to Voice Mail. . . . . . . . . . . . . . . . . . . . .  82
Busy Trunk (Type 4) Hunting to Voice Mail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  83

External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  84
Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  86
Flexible Answering Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
Flexible Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  88
Flexible Mailbox Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  89

Flexible Numbering Plan Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  89

Forced Unscreened Transfer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  90
Getting Recorded Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  91
Go To A Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  92
Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  94

Remote Greetings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  94
Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  94

Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  98

Understanding Group Mailbox Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  98

Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  101

Enhanced Guest Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  101

Hang Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  104
Instruction Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  105
Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  107

Additional Options While Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  107

Listening to Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  109

Telephone Display while Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  110

Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  112

Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  112
Remote Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  112

Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  114
Mailbox Options Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  116
Mailbox Security Code Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  117
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  118
Make Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  120
Master Mailbox  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  122

Using Master Mailboxes for UCD Hunting Group Overflow . . . . . . . . . . . . . . . . . . . .  123
Using Master Mailboxes for Group Ring Automated Attendant Recall . . . . . . . . . . . .  124

Summary of Contents for IntraMail 4

Page 1: ...the IntraMail Feature Glossary on page 12 Default Mailbox List Mailbox Type Range Announcement 008 0151 Call Routing 000 0071 Subscriber 300 427 in DS2000 300 333 in DS1000 Master 600 607 700 7071 To...

Page 2: ...the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Uni...

Page 3: ...apter 2 Features 11 Introduction to IntraMail Features 11 IntraMail Feature Glossary 12 Announcement Mailbox 22 The Next Call Routing Mailbox Options 22 Announcement Message 27 Answer Schedule Overrid...

Page 4: ...Hunting to Voice Mail 82 Busy Trunk Type 4 Hunting to Voice Mail 83 External Transfer 84 Fax Detection 86 Flexible Answering Schedules 87 Flexible Call Routing 88 Flexible Mailbox Numbering Plan 89 F...

Page 5: ...n 141 Message Record 142 Message Reply 143 Message Retention 144 Message Retention Guard Time 144 Message Storage Limit 145 Message Waiting Lamp 146 Multiple Company Greetings 147 Next Call Routing Ma...

Page 6: ...ord 190 Unsupervised Conference 190 Call Screening 190 0101 Program Entry 191 0200 Tenant Options 193 0201 Tenant Option Programming 193 Options 193 Name Format 193 0201 Program Entry 194 1000 Trunk P...

Page 7: ...g Trunk Group Access 210 8002 Program Entry 211 8003 Voice Mail Port Options Part 2 212 Options 212 Trunk Number 212 Trunk Access Type 212 8003 Program Entry 212 8004 IntraMail System Options 213 Opti...

Page 8: ...ction Table 228 Screened Transfer Timeout 228 Time Limit for Dialing Commands 228 Fax Detection 229 Options for Announcement Mailboxes 229 Next Call Routing Mailbox 229 Repeat Count 229 Hang Up After...

Page 9: ...tart Time 242 Schedule Stop Time 243 Type 3 Date Example 244 8007 Program Entry 245 8008 IntraMail Dial Action Tables 246 Dial Action Table Actions 247 TRF Action Screened Transfer 1 247 UTRF Action U...

Page 10: ...Table of Contents viii Table of Contents IntraMail System Guide...

Page 11: ...uick Setup Installation DS1000 Installation DS1000 Installation Installing IntraMail in DS1000 Step 1 Power down the system Figure 1 Powering Down the DS1000 Turn off the system power Unplug the syste...

Page 12: ...ossible leave the ground wire connected This will help prevent static damage when plugging in the IntraMail PCB Step 4 Remove the DS1000 cabinet from wall Step 5 Remove the cabinet top panel Figure 3...

Page 13: ...Mail PCB as shown below Be sure to snap the PCB into the supplied plastic standoffs Step 7 Replace and re secure the top panel Step 8 Complete the reinstallation Hang the cabinet back on the wall Rein...

Page 14: ...n the front of the cover then gently slide the cover back to remove it Step 3 Remove the CPU PCB Figure 6 Removing the DS2000 CPU Attach a grounded wrist strap to a known earth ground Discharge any bu...

Page 15: ...aMail operation After the system restarts go to any keyset and press MW You should immediately log into that extension s mailbox and hear the voice prompt You have no new messages Step 8 Replace the c...

Page 16: ...r outside calls during the day and at night 2 1 1003 Trunk Options Direct Termination Day on page 195 Enter the IntraMail master number 700 for each trunk that you want IntraMail to answer Step 3 Set...

Page 17: ...Number on page 208 8002 Voice Mail Port Options Part 1 Name on page 209 IntraMail System Requirements DS1000 2000 System Software version 03 or higher CPU PCB P N 80025B in DS2000 Cabinet P N 80200A i...

Page 18: ...g Mailbox 000 R 7 2 4 Record the daytime Instruction Menu message twice 2 5 Dial I 4 2 6 Dial 001 for Call Routing Mailbox 001 R 7 2 7 Record the night Instruction Menu message hang up See Instruction...

Page 19: ...Routing Mailboxes Dial Action Table on page 228 for more Step 3 Change the dialing options for the night time Dial Action Table 2 3 1 In 8008 Dial Action Table Actions for Dial Action Table 2 make th...

Page 20: ...Programming Application Examples 10 Chapter 1 Quick Setup IntraMail System Guide...

Page 21: ...feature its benefit any special considerations you should be aware of and how it works in the default system Related Features Related Features shows you at a glance how the feature interacts with othe...

Page 22: ...alternate dialing options for callers See Answer Schedule Override on page 28 for more Automated Attendant Auto Attendant Do Not Disturb AutoAttendant Do Not Disturb sends AutomatedAttendant calls di...

Page 23: ...ents are available to Automated Attendant call ers See Call Routing Mailbox on page 49 for more Automated Attendant Caller ID A telephone company service that provides a caller s number and optional n...

Page 24: ...elephone number See External Transfer on page 84 for more Automated Attendant Fax Detection The Automated Attendant can detect incoming fax calls and transfer them to a fax machine See Fax Detection o...

Page 25: ...ng A Subscriber Mailbox user can record a personalized greeting for their mailbox Caller s to the user s mailbox hear the greeting With Remote Greeting an extension user can call into the Automated At...

Page 26: ...ser can press a key to log onto access their IntraMail mailbox With Remote Logon an employee calling through the Auto mated Attendant can dial a single digit followed by their own mailbox number to re...

Page 27: ...th of a message that can be left in a user s voice mailbox See Message Length on page 131 for more Voice Mail Message Listen Mode When a user calls their mailbox they can dial a code to listen to all...

Page 28: ...eave a message in an extension s mailbox depending on the setting of the Next Call Routing Mailbox Dial Mode See Next Call Routing Mailbox on page 148 for more Voice Mail One Touch Forwarding See Call...

Page 29: ...ler ID See Make Call in this glossary Voice Mail Rotary Dial Telephones See Automatic Routing for Rotary Dial Callers in this glossary Automated Attendant Screened Transfer Similar to telephone system...

Page 30: ...what time the message was sent See Time and Date on page 175 for more Also see Auto Time Stamp in this glossary Voice Mail Time and Date Stamp With caller ID installed an extension can listen to a mes...

Page 31: ...Automated Attendant caller dials an extension IntraMail immediately transfers the call to the destination and hangs up Any recalls or additional routing are han dled by the telephone system just as w...

Page 32: ...als the digit and listens to the prerecorded Announcement Mailbox message for directions After playing the directions the caller routes back to the Automated Attendant for additional dialing options S...

Page 33: ...nouncement IntraMail hangs up If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Undefined x x number of repeats Yes or No If caller doesn t dial they hear...

Page 34: ...announcement they route to the Next Call Routing Mailbox If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Yes If the caller doesn t dial after the annou...

Page 35: ...ult Routing Mailboxes 008 015 are Announcement Mailboxes 1 3 8006 IntraMail Routing Mailboxes Mailbox Active on page 227 Enter Y 9 to make the Announcement Mailbox active Step 2 To record the Announce...

Page 36: ...6 1 8004 IntraMail System Options Subscriber Message Length on page 213 Enter the maximum length of the Announcement Mailbox message 1 4095 seconds By default this interval is 120 seconds Operation R...

Page 37: ...nnouncement Message is the voice message that the System Administrator records for a specific Announcement Mailbox See Announcement Mailbox on page 22 for more Related Features See Announcement Mailbo...

Page 38: ...utside caller hears the mailbox greeting if recorded and can leave a message Related Features Announcement Mailbox page 22 The Override Mailbox can be an Announcement Mailbox Call Routing Mailbox page...

Page 39: ...ou go to the Answer Schedule Override Menu O 6 Turn Answer Schedule Override on or off ON ON OFF OFF C 2 Select the Override Mailbox MAILBOX MBOX Enter the Override Mailbox number The Override Mailbox...

Page 40: ...Instruction Menu to callers which typically greets the callers and describes the dialing options By default Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM T...

Page 41: ...Answer Tables assign Call Routing Mailbox 001 to Answer Table 1 Schedule 1 You will use this for daytime answering 2 From a System Administrator s Mailbox record an evening weekend Instruction Menu m...

Page 42: ...il Answer Tables Answer Table on page 235 Select the Answer Table you want to customize 1 8 3 2 8007 IntraMail Answer Tables Next Answer Table on page 236 If 10 Answer Schedules within an Answer Table...

Page 43: ...d 5 4 8007 IntraMail Answer Tables Schedule Start Day on page 240 Specify the day of the week the Schedule Entry should be become active start By default Schedule 1 of Answer Table 1 starts on Monday...

Page 44: ...8007 IntraMail Answer Tables Schedule Start Time on page 242 Set the time of day the Schedule Entry should start on the date specified By default there are no Type 3 Date schedules defined 6 6 8007 An...

Page 45: ...dvantage of Answering Machine Emulation Programming No additional programming required Operation Software Note Operation is enhanced in software version 03 20 07 or higher when Call Screening is enabl...

Page 46: ...to the Call Screening mode To intercept the call and stop recording the message 1 Press flashing MW key ANSWER ANSW To hear your caller s message as it is recorded in your mailbox 1 SCREEN SCRN To int...

Page 47: ...tside call not routed through the Automated Attendant For example with Automated Attendant Do Not Disturb enabled Direct Inwards Lines and transferred outside calls to an extension work normally Relat...

Page 48: ...of your current settings L 5 Listen to the active greeting if recorded LISTEN LSTN Exit listen mode O 6 Turn Auto Attendant Do Not Disturb off or on DND ON N A DND OFF N A R 7 Record a new greeting if...

Page 49: ...TT DND ON N A Provides soft keys for each of the 3 greetings GREETING 1 GR1 GREETING 2 GR2 GREETING 3 GR3 Select a Greeting which also makes it active 1 GREETING 1 GR1 2 GREETING 2 GR2 3 GREETING 3 GR...

Page 50: ...must carefully review and consider each new message Notes If a subscriber s mailbox is set to Auto Save messages IntraMail saves partially listened to messages but does not relamp the keyset for thos...

Page 51: ...o Time Stamp is available on the Mailbox Options Menu Time and Date page 175 IntraMail uses the DS1000 2000 Time and Date Time and Date Stamp page 176 An extension can listen to a message and dial a c...

Page 52: ...able uses its Default Mailbox to deter mine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM Call Routing Mai...

Page 53: ...k that the Automated Attendant should answer By default all trunks are assigned to Answer Table 1 Step 2 Set up the Automated Attendant to answer trunk calls 2 1 1003 Trunk Options Direct Termination...

Page 54: ...ble on page 64 for more By default Call Routing Mailbox 000 uses Dial Action Table 1 Step 6 Set the maximum message length for Automated Attendant callers leaving a message in a mailbox 6 1 1808 Intra...

Page 55: ...co worker or use a different Automated Attendant option Note Extensions cannot call or be transferred to the IntraMail Automated Attendant Related Features Automated Attendant page 42 The Automated A...

Page 56: ...message or have their call processed Without Automatic Routing for Rotary Dial Callers rotary callers would not be able to use the Automated Attendant Related Features Guest Mailbox page 101 Consider...

Page 57: ...set in their Next Call Routing Mailbox To allow this capability for example Program the Next Call Routing Mailbox digit as LOGON to IXXX While listening to their greeting the subscriber can dial to r...

Page 58: ...corded or default mailbox greeting Programming Step 1 Set how long an unanswered call will ring before forwarding 1 1 0403 Call Forward Ring No Answer For type 2 Not Answered and type 6 Busy or Not An...

Page 59: ...er Table uses its Default Mailbox to determine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM Call Routing...

Page 60: ...See Operation below Programming Step 1 Set up the Call Routing Mailbox 1 1 8006 IntraMail Routing Mailboxes Mailbox Number on page 227 Select the Routing Mailbox 000 015 you want to program By defaul...

Page 61: ...ilboxes use Dial Action Table 1 Step 4 To change the amount of time Automated Attendant callers have to dial options 4 1 Automated Attendant on page 42 for more 4 2 8006 IntraMail Routing Mailboxes Ti...

Page 62: ...n Menus INSTRUCTION INST Enter the Call Routing Mailbox number L 5 Listen to the current Instruction Menu if any LISTEN LSTN Exit listen mode R 7 Record a new Instruction Menu RECORD REC Record messag...

Page 63: ...mber of extensions in the group can screen an incoming message The group extensions can monitor the incoming message simultaneously If any group member answers the call i e intercepts the incoming mes...

Page 64: ...soft key options Call Screening is only available while your telephone is idle To intercept the call and stop recording the message 1 Press flashing MW key ANSWER ANSW To hear your caller s message as...

Page 65: ...Turn Automatic Call Screening on The top line of the display shows the Automatic Call Screen ing status N A OFF OFF Turn Automatic Call Screening off The top line of the display shows the Automatic Ca...

Page 66: ...ng No additional programming is required to enable Caller ID in IntraMail Following is a list of the basic Caller ID programs Step 1 Be sure the telco provides Caller ID to the connected telephone sys...

Page 67: ...ntraMail System Guide Chapter 2 Features 57 2 Caller ID with Return Call Description See Make Call on page 120 Related Features See Make Call on page 120 Programming See Make Call on page 120 Operatio...

Page 68: ...eturn to the Auto mated Attendant Automated Attendant Transfer page 45 An extension user can transfer their trunk call to the Automated Attendant so the outside caller can use the Automated Attendant...

Page 69: ...r page 84 External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number Programming Step 1 Assign a Dial Action Table to each active Call Routing Mailbox...

Page 70: ...patibility with the connected Centrex By default this timer is 800 mS Step 5 Set the Pause timer for compatibility with the Centrex Transfer feature 5 1 0401 Dialing Pause Set the pause interval for c...

Page 71: ...Features Subscriber Mailbox page 168 Conversation Record is only available to subscriber extensions Programming Step 1 In DS1000 2000 programming enable Conversation Record in the extension s Class o...

Page 72: ...ing followed by a beep when the extension user initiates Conversation Record If disabled N the voice prompt and beep will not occur Disabling this option may be interpreted as an invasion of privacy B...

Page 73: ...ior to 03 20 07 CONFERENCE 03 20 07 or higher RECORDING MAILBOX XXX where XXX is the number of the mailbox into which the conversation is recording You can also have a Record key on your DSS Console I...

Page 74: ...lers It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options By default Answer Table 1 has a single schedule that runs Monday through Frid...

Page 75: ...if the call can go through Screened Transfer page 161 Page 247 UTRF Unscreened Transfer 2 Allows an Automated Attendant caller to place an Unscreened Transfer to an extension Intra Mail transfers the...

Page 76: ...mmands 3 1 8006 IntraMail Routing Mailboxes Time Limit for Dialing Commands on page 228 Enter the Time Limit for Dialing Commands interval 0 5 seconds By default the interval is 5 seconds Dial Action...

Page 77: ...iated Dial Action Table does not have a Timeout action programmed the Instruction Menu repeats 3 times and then IntraMail hangs up Step 4 Set the extension called when the a voice mail port dials 0 Th...

Page 78: ...tory Dialing the system must have a name programmed for each extension up to 15 characters A Z using upper and lower case letters Each extension should also have a name recorded in their Subscriber Ma...

Page 79: ...matches the setting in 8006 Directory List Number to Use for the Direc tory Dialing Mailbox By default extensions are not included in a Directory List 0 3 2 8006 IntraMail Routing Mailboxes Directory...

Page 80: ...sable If enabled when the Directory Dialing Mailbox detects incoming fax CNG tone it routes the call to the fax extension specified in 8004 Fax Extension See Fax Detection on page 86 for more By defau...

Page 81: ...me Directory Dialing For example if 0201 Name Format is 1 and the name in 1802 Extension Name is entered as first name followed by last name enter 2 in this option to set up last name dialing By defau...

Page 82: ...ssage length 1 4095 seconds for Instruction Menus By default this option is 120 seconds Step 8 Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming faxes 8 1 800...

Page 83: ...em Administrator options EXIT EXIT Go back to the System Administrator options EXIT EXIT 0 Plays Help message Using Directory Dialing To use Directory Dialing 1 After the Automated Attendant answers w...

Page 84: ...the digit as a letter and waits 6 seconds for additional input i e more letters or a to con clude name entry If no additional digits are dialed repeats the Directory Dialing Message to make a new name...

Page 85: ...tive extension from the list of up to three announced matches 4 N A If more than three matches for the entered name are found provides access to the next set of three matches 5 9 N A Plays That is an...

Page 86: ...istrator page 171 Only the System Administrator can record the Directory Dialing Message Programming Step 1 To assign a Routing Mailbox as a Directory Dialing Mailbox 1 1 8006 IntraMail Routing Mailbo...

Page 87: ...aMail messaging features Related Features Message Delete page 128 A Subscriber Mailbox user can delete any messages left in their mailbox System Administrator page 171 Only the System Administrator ca...

Page 88: ...extension for normal call processing Related Features N A Programming No additional programming required Operation Exiting a Mailbox Super Display Soft Key Keyset Soft Key To exit your mailbox Log on...

Page 89: ...for more Ring No Answer Busy All Type 3 Type 3 hunting reroutes trunk calls and ringing Intercom calls If the extension is idle calls reroute to the user s mailbox after an interval Type 3 hunting rer...

Page 90: ...s to mailbox Call goes immediately to mailbox 1 See Screened Transfer on page 161 for more Ring No Answer Busy All Type 3 Hunting to Voice Mail Routing Chart Call Type Extension Idle Extension Busy Ex...

Page 91: ...how long a transferred trunk call or a UTRF from the Automated Attendant rings an idle extension before routing to the extension s mailbox Refer to System Timers in the DS1000 2000 Software Manual fo...

Page 92: ...dant rings an idle extension before routing to the extension s mailbox Refer to System Timers in the DS1000 2000 Software Manual for more By default this timer is 20 seconds 2 2 0401 DIL No Answer Tim...

Page 93: ...7 Hunt Type Enter 4 for Busy Trunk Type 4 Refer to the Extension Hunting in the DS1000 2000 Software Manual for more By default the entry is 0 no hunting 1 2 1807 Hunt Destination Enter 700 the IntraM...

Page 94: ...lers The default Call Routing Mailboxes 000 007 use Dial Action Table 1 Step 2 For an available key set up a UTRF Dial Action Table option for External Transfer 2 1 8008 IntraMail Dial Action Tables U...

Page 95: ...External Transfer IntraMail System Guide Chapter 2 Features 85 2 Operation Operation is automatic once set up in programming...

Page 96: ...utomated Attendant will not detect incoming fax calls Related Features None Programming Step 1 Enable Fax Detection for the active Call Routing Mailbox 1 1 8006 IntraMail Routing Mailboxes Fax Detecti...

Page 97: ...es page 30 Determines how the Automated Attendant answers outside calls on each trunk Automated Attendant page 42 The Automated Attendant can automatically answer the telephone system s incoming calls...

Page 98: ...nt are available to Automated Attendant callers Dial Action Table page 64 Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table which in turn provides those dialin...

Page 99: ...l Related Features Dial Action Table page 64 Be sure the Dial Action Table actions accommodate the revised telephone system numbering Programming Flexible Numbering Plan Example The following example...

Page 100: ...annot dial 2 to reach the Next Call Routing Mailbox options if programmed Related Features Dial Action Table page 64 If enabled in the Subscriber Mailbox IntraMail automatically converts any Screened...

Page 101: ...rded Help provides the user with a built in interactive user s guide To get recorded help the user dials 0 Related Features Voice Prompting Messages page 186 Voice Prompts provide real time instructio...

Page 102: ...nouncement Message for Announcement Mailbox 008 tells the caller how to locate the company The Instruction Menu for Call Routing Mailbox 001 instructs the caller which digits to dial for each tech nic...

Page 103: ...ing or Announcement Mailbox to go to enter XXX in the corresponding Number option The key you choose must represent the first digit in the mailbox numbers For example to allow callers to go to mailbox...

Page 104: ...Program the Next Call Routing Mailbox digit as LOGON to IXXX While listening to their greeting the subscriber can dial to route to their Next Call Routing Mailbox then and their mailbox number to log...

Page 105: ...o a specific Subscriber Mailbox enter the mailbox number in the corre sponding Number option For example to have key 4 log directly into Subscriber Mailbox 305 for key 4 enter LOGON for the Action and...

Page 106: ...rent settings L 5 Listen to the active greeting if recorded LISTEN LSTN Exit listen mode O 6 Turn Auto Attendant Do Not Disturb off or on DND ON N A DND OFF N A R 7 Record a new greeting if not record...

Page 107: ...N A Provides soft keys for each of the 3 greetings GREETING 1 GR1 GREETING 2 GR2 GREETING 3 GR3 Select a Greeting which also makes it active 1 GREETING 1 GR1 2 GREETING 2 GR2 3 GREETING 3 GR3 L 5 List...

Page 108: ...Table If the Group Mailbox user presses MW they are asked to enter their mailbox number After entering the number they hear That mailbox does not exist An Automated Attendant caller attempting to lea...

Page 109: ...and there is no Ring Group assignment the extension has no mailbox just as if 1808 Mailbox Type was 0 None By default this entry is 0 no Ring Group assigned Step 2 Set the extension s mailbox type to...

Page 110: ...n page 219 Enter Y to enable each Master Mailbox used as a Group Mailbox By default this option is Y enabled Operation See the following features for operation of the specific Group Mailbox type Annou...

Page 111: ...ed An Intercom call to the uninstalled extension goes directly to the Subscriber Mailbox A transferred call to the uninstalled extension also goes directly to the Subscriber Mailbox Related Features A...

Page 112: ...er Mailboxes entry 3 Step 2 Optionally set up an Enhanced Guest Mailbox 2 1 1808 IntraMail Subscriber Mailbox Options Mailbox Type on page 202 Program the mailbox for any uninstalled extension as 1 Pe...

Page 113: ...Mailbox To transfer your active call to a co worker s mailbox 1 Press ICM 2 Press MW 3 Dial the Guest Mailbox number 4 Press SPK to hang up To transfer a call to a co worker s mailbox from a single l...

Page 114: ...ttendant answers Related Features Automated Attendant page 42 The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialin...

Page 115: ...u are calling from a rotary dial phone please stay on the line for assistance Related Features Answer Tables page 30 Determines how the Automated Attendant answers outside calls on each trunk Automate...

Page 116: ...Menus INSTRUCTION INST Enter the Call Routing Mailbox number L 5 Listen to the current Instruction Menu if any LISTEN LSTN Exit listen mode R 7 Record a new Instruction Menu RECORD REC Record message...

Page 117: ...essage page 156 Quick Message allows Automated Attendant callers to leave a message in a Subscriber Mailbox Dialing Options While Leaving a Message 1808 Next Call Routing Mailbox 1808 Dialing Option D...

Page 118: ...message and hang up OR Leave message and dial Dialing may provide you with additional dialing options This depends on how the called mailbox s Next Call Routing Mailbox is set up To leave a message in...

Page 119: ...sage IntraMail automatically retains the message as a new message Message Listen Options Super Display Soft Key Keyset Soft Key Option Description RE 73 REPLY N A Record a reply See Message Reply on p...

Page 120: ...ssage List The message number in the selected list The date and time the message was left Super Display 22 Button and 34 Button Display Date message was left Time message was left Caller s phone numbe...

Page 121: ...n page 213 This interval sets how far IntraMail backs up 1 60 seconds when a mailbox user dials B while recording or listening to their messages This interval also sets how far IntraMail jumps ahead 1...

Page 122: ...avoid unauthorized access to their mailbox the user should enable their own unique Security Code If an extension has a Direct Inward Line that voice mail picks up the caller can dial during their gree...

Page 123: ...ption The key you choose must represent the first digit in the Subscriber Mailbox numbers For example to allow callers to log onto mailboxes 300 399 for key 3 enter LOGON for the Action and XXX for th...

Page 124: ...d a name for their mailbox or have the System Administrator record one for them System Administrator page 171 The System Administrator can record names for Subscriber Mailboxes Programming N A Operati...

Page 125: ...of the Subscriber Mailbox you want to maintain EN 36 Erase the mailbox name ERASE NAME EN N 6 Record a new mailbox name RECORD MBOX NAME N A L 5 Listen to the currently recorded name if any LISTEN LIS...

Page 126: ...ilbox Security Code Delete page 117 The System Administrator can delete the security code for any Subscriber Mailbox Message Notification page 133 Message Notification dials a telephone or pager numbe...

Page 127: ...y Code Delete is available on the Mailbox Options Menu Security Code page 164 Subscriber Mailboxes can have Security Codes System Administrator page 171 The System Administrator can delete a mailbox s...

Page 128: ...on page 142 G 4 GREETING GREET Record a mailbox greeting See Greeting on page 94 RN 76 NAME N A Record a mailbox name See Mailbox Name on page 114 MSG LIST N A Select the active Message List See Mess...

Page 129: ...ures 119 2 Operation Accessing the Mailbox Main Menu Log onto Subscriber Mailbox You automatically go to the mailbox Main Menu 0 Plays Help message which summarizes the Main Menu options See Mailbox M...

Page 130: ...ith Return Call instead Programming Step 1 Be sure the telco provides Caller ID to the connected telephone system Step 2 Check your telephone system programming to be sure the telephone system is set...

Page 131: ...automatically places a return call to the co worker that left you the message If your system has Caller ID Make Call can automatically place a return call to your outside caller If you hear Your call...

Page 132: ...ster Mailbox assigned as an Announcement Mailbox provides an announcement to Group Ring and UCD Hunting Group callers when they overflow to Voice Mail Call Routing Mailbox page 49 A Master Mailbox ass...

Page 133: ...Group you are programming For example select Master Mailbox 701 if setting up overflow for UCD Hunting Group 701 By default UCD Hunting master numbers are 700 707 3 2 8005 IntraMail Master Mailbox Op...

Page 134: ...xes are inactive N Software version 03 20 07 or higher Master Mailboxes are active Y Step 2 Refer to the following for programming details on each Master Mailbox type 2 1 For Subscriber Mailboxes 1808...

Page 135: ...Using Master Mailboxes as Guest Mailboxes Step 1 Select an unused Master Mailbox 1 1 8005 IntraMail Master Mailbox Options Mailbox Number on page 218 Select a Master Mailbox number 600 607 or 700 707...

Page 136: ...at the display instead While idle the telephone display shows the number of new messages waiting in a subscriber s mailbox The message count automatically updates as the subscriber receives new messa...

Page 137: ...Message Count Display IntraMail System Guide Chapter 2 Features 127 2 Programming No additional programming required Operation Using the Message Count Display Operation is automatic...

Page 138: ...ator to perform these routine mailbox maintenance functions Related Features Erasing All Messages page 77 The System Administrator can delete all messages in a Subscriber Mailbox Subscriber Mailbox pa...

Page 139: ...list of messages requires software version 03 20 07 or higher Forwarding a Message Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox L 5 Access the Message Listen mode to listen to th...

Page 140: ...Guide Back up and re enter the mailbox number MAILBOX MBOX Go back to the Message Listen mode EXIT EXIT Exit the Message Listen mode and go to the Mailbox Main Menu EXIT EXIT 0 Plays Help message Forw...

Page 141: ...A Programming Step 1 Set the maximum length of recorded messages 1 1 8004 IntraMail System Options Subscriber Message Length on page 213 This option sets the maximum length 1 4095 seconds of recorded...

Page 142: ...to their mailbox and dial 1N to select the new message list When they press L they will then cycle through just their new message Initially a Subscriber Mailbox uses the All Message List If they selec...

Page 143: ...recipient answers IntraMail plays the notification message Hello I have a message for and asks the recipient to dial 1 to log onto their mailbox The recipient hears the notification message if They s...

Page 144: ...page 209 2 2 8002 Voice Mail Port Options Part 1 Toll Restriction Level Day on page 209 2 3 8002 Voice Mail Port Options Part 1 Toll Restriction Level Night on page 209 2 4 8002 Voice Mail Port Optio...

Page 145: ...ation before retrying the callout number The default setting for this option is 30 minutes There are three types of unanswered non pager callouts If the callout rings the destination longer than the 8...

Page 146: ...interval Dials the number entered in 8004 Digital Pager Callback Number The system assumes that the notification number will complete dialing approximately 4 seconds after trunk seizure This means th...

Page 147: ...5400 OR For pager numbers NOTIFY ON 8AM 5PM PGR 12039265400 O 6 Turn Message Notification on or off ON ON OFF OFF C 2 Change your Message Notification setup CHANGE CHNG When you see START TIME Enter t...

Page 148: ...to the previous level without changing your entry EXIT EXIT Go back to the Mailbox Options menu EXIT EXIT Go back to the Main Menu EXIT EXIT 0 Plays Help message Answering a Message Notification Callo...

Page 149: ...he Message On Hold recording Related Features Music On Hold Message On Hold is an alternative to the telephone system s Music On Hold System Administrator page 171 Only the System Administrator can re...

Page 150: ...n Hold MSG ON HOLD N A L 5 Listen to the current Message On Hold if any LISTEN LSTN Exit listen mode R 7 Record a new Message On Hold RECORD REC Record message Pause or restart recording RESUME RESUME...

Page 151: ...the oldest messages are at the bottom of the list If the subscriber wants to be reminded of their oldest messages first enable FIFO first in first out listening order The oldest first in messages are...

Page 152: ...System Guide Message Record Description See Record and Send a Message on page 158 Related Features See Record and Send a Message on page 158 Programming See Record and Send a Message on page 158 Oper...

Page 153: ...mation to IntraMail a subscriber may be able to use Make Call MC to call the person back Programming No additional programming required Operation Message Reply Log onto Subscriber Mailbox L 5 Listen t...

Page 154: ...are deleted at midnight on Thursday Message Retention Guard Time IntraMail has a Message Retention Guard Time that automatically starts when you change the date and time in the telephone system Messag...

Page 155: ...old By default IntraMail can store up to 99 messages in each Subscriber Mailbox Related Features Erasing All Messages page 77 The System Administrator can delete all messages in a Subscriber Mailbox M...

Page 156: ...iting in the mailbox In software version 03 20 07 and higher the MW LED is used only for Call Screening Related Features Call Screening page 53 With the introduction of Call Screening in software vers...

Page 157: ...calling between the workers of each company or department are not restricted Related Features Answer Tables page 30 Determines how the Automated Attendant answers outside calls on each trunk Automate...

Page 158: ...an explanation of the options a caller can dial while recording see Record and Send a Message on page 158 Dialing Options while Listening to a Subscriber Mailbox Greeting 1808 Next Call Routing Mailb...

Page 159: ...ir Next Call Routing Mailbox To allow this capability for example Program the Next Call Routing Mailbox digit as LOGON to IXXX While listening to their greeting the subscriber can dial to route to the...

Page 160: ...l says That is an invalid entry and hangs up 0 15 valid Call Routing Mailbox 0 No repeats No If the caller doesn t dial after the announcement they route to the Next Call Routing Mailbox If the caller...

Page 161: ...r the announcement they route to the Next Call Routing Mailbox If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Yes If the caller doesn t dial after the...

Page 162: ...e 205 Enter Y 9 to enable additional dialing options By default this option is N 6 Programming Announcement Mailboxes Step 1 Assign the Next Call Routing Mailbox for the Announcement Mailbox if requir...

Page 163: ...06 IntraMail Routing Mailboxes Repeat Count on page 229 Specify the number of Announcement Mailbox message repeats 1 10 or 0 for no repeats By default this option is 0 no repeats Step 3 Be sure the An...

Page 164: ...grammable options available with IntraMail you should be able to set up the system to accurately meet the customer s requirements To customize IntraMail using the telephone programming use this manual...

Page 165: ...Programming Voice Mail IntraMail System Guide Chapter 2 Features 155 2 Programming See Description above Operation See Description above...

Page 166: ...answers the Dial Action Table provides the dialing options to callers Each digit a caller can dial is assigned a specific action function in the Dial Action Table The dial action used depends on the s...

Page 167: ...efault key Action is REC1 and Number is IXXX Step 3 Set the maximum message length for callers leaving a Quick Message in a mailbox 3 1 8004 IntraMail System Options Non Subscriber Message Length on p...

Page 168: ...ips memos or email Recording Options While recording a message a Subscriber Mailbox user has many recording options from which to choose The following table shows these options Related Features Listen...

Page 169: ...the number of the mailbox to receive the message Start recording CONTINUE CONT Options available while recording Pause or restart recording RESUME RESUME PAUSE PAUSE E 3 Erase recording CANCEL CNCL E...

Page 170: ...Mail by using the WindowsTM based DS1000 2000 PC Program running on a PC or laptop After the initial installation Remote Programming allows you to customize IntraMail to meet the customer s requiremen...

Page 171: ...tend the call and provides the caller with additional options Screened vs Unscreened Transfer Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten sion...

Page 172: ...Mailbox caller hears greet ing and can leave a mes sage With a Next Call Routing Mailbox caller can dial 1 to leave a message or 22 for other options 1 When in DND With no Next Call Routing Mailbox c...

Page 173: ...for the Action and XXX for the corresponding Number To have Screened Transfer call a specific extension the corresponding Number option should be that extension s number The caller then dials that sin...

Page 174: ...rity code Programming N A Operation Changing or Deleting a Security Code From your Subscriber Mailbox Super Display Soft Key Keyset Soft Key Log onto Subscriber Mailbox OP 67 Access the Mailbox Option...

Page 175: ...t Key Log onto System Administrator s mailbox SA 72 Access System Administrator options SYS ADMIN N A S 7 Select Subscriber Mailbox Maintenance options SUBSCRIBER SUBS Enter the number of the Subscrib...

Page 176: ...ller to place a Screened Transfer to an extension IntraMail calls screens the destination to see if the call can go through Screened Transfer page 161 Page 247 UTRF Unscreened Transfer 2 Allows an Aut...

Page 177: ...traMail System Guide Chapter 2 Features 167 2 Programming Refer to the Dial Action Table Key Action Summary Table beginning on page 166 Operation Refer to the Dial Action Table Key Action Summary Tabl...

Page 178: ...a message in their Subscriber Mailbox IntraMail can automatically erase or save the message Conversation Record page 61 Enable or disable the Conversation Record beep for the Subscriber Mailbox Greeti...

Page 179: ...l mailbox for each required extension By default in DS1000 Subscriber Mailboxes 300 307 are Personal 1 All others are dis abled 0 By default in DS2000 Subscriber Mailboxes 300 314 are Personal 1 All o...

Page 180: ...Subscriber Mailbox 170 Chapter 2 Features IntraMail System Guide By default these types of messages are 120 seconds long maximum Operation N A...

Page 181: ...this option is Y 9 at extension 300 and N 6 at all other extensions System Administrator Options Super Display Soft Key Keyset Soft Key Option Description For more see SA 72 SYS ADMIN N A Access the...

Page 182: ...vidual features referenced in the System Administrator Options on page 171 Accessing the System Administrator Options Log onto System Administrator s Mailbox SA 72 Access the System Administrator Menu...

Page 183: ...n be a System Administrator System Administrator page 171 The System Administrator has unique system administration functions such as recording Welcome Mes sages and Instruction Menus and deleting mes...

Page 184: ...ator can delete Subscriber Mailbox security codes as well as IntraMail recorded messages Programming Step 1 To re initialize the telephone system data base 1 1 Press ICM and dial 372000 HOLD 1 2 Dial...

Page 185: ...6 An extension can listen to a message and dial TI to hear the time the message was sent Programming Step 1 To set the system time and date from system programming 1 1 Press ICM and dial 372000 HOLD 1...

Page 186: ...lly announce the time and date the message was left Caller ID page 56 With Caller ID installed and programmed the Time and Date Stamp also includes the caller s number Listening to Messages page 109 T...

Page 187: ...thout Enhanced Mailbox Transfer the caller would hear a partial greeting depending on the timing of the transfer Related Features Auto Attendant Do Not Disturb page 37 When enabled Auto Attendant Do N...

Page 188: ...d Transfer page 161 Automated Attendant Screened Transfers can automatically transfer an outside caller to a UCD Hunting Group master number Unscreened Transfer page 180 Automated Attendant Unscreened...

Page 189: ...uld normally leave it undefined By default keys 1 2 5 6 7 8 and 9 have Undefined Routing Related Features Dial Action Table page 64 Undefined Routing is a Dial Action Table Action Instruction Menu pag...

Page 190: ...endant callers to directly dial system exten sions The following summarizes the differences between these two types of Automated Attendant transfer With Unscreened Transfer calls from the Automated At...

Page 191: ...ler can start recording 2 1 Transfers call to extension 2 Retrieves call 3 If unanswered1 in a default phone system plays greeting so caller can start recording 2 1 Transfers call to extension 2 Retri...

Page 192: ...er option should be XXX Note that the key you choose for this action is the first digit of the called extension number For example to allow callers to place Unscreened Transfers to extensions 300 399...

Page 193: ...calls on each trunk Automated Attendant page 42 The Answer Table determines how the Automated Attendant answers calls Call Routing Mailbox page 49 The mailbox associated with an Answer Table that spe...

Page 194: ...e overflow occurs 3 1 0401 Trunk Revert interval A DIL to the Ring Group master number will overflow to the IntraMail Automated Atten dant if not answered after this interval By default this interval...

Page 195: ...flow above enter the IntraMail master number 700 Refer to the DS1000 2000 Software Manual for more By default this option is 300 Step 2 To set up Key Ring overflow only at night 2 1 1003 Trunk Options...

Page 196: ...you called is part of the exten sion data base but is not installed Vacant number The extension you called is not part of the extension data base This is extension ___ You press N 6 to hear your exte...

Page 197: ...e at a subscriber s keyset any time while listening to a message greeting or prerecorded voice prompt Volume Controls let the user interactively adjust the loudness of the IntraMail messages and promp...

Page 198: ...Volume Control 188 Chapter 2 Features IntraMail System Guide...

Page 199: ...ptions These options allow you to customize the way the feature associated with an option works In this section you ll Find out about each option Review the list of features that the option affects Le...

Page 200: ...ss either their Conversation Record key or RECORD soft key to initiate recording See Conversation Record on page 61 for more Options N 6 No Y 9 Yes Default N 6 No Unsupervised Conference UNSUPERVSD CO...

Page 201: ...COS 1 Yes COS 2 15 No CAMP ON TO LINES 9 Yes 6 No COS 1 Yes COS 2 15 No PAGE ALL CALL 9 Yes 6 No Yes PAGE ZONE 1 9 Yes 6 No Yes PAGE ZONE 2 9 Yes 6 No Yes PAGE ZONE 3 9 Yes 6 No Yes PAGE ZONE 4 9 Yes...

Page 202: ...Yes 6 No No NITE WALKING COS 9 Yes 6 No No EXT LOCKING 9 Yes 6 No No DND OVERRIDE 9 Yes 6 No No UNSUPERVSD CONF 9 Yes 6 No No ALLOW DID CALLS 9 Yes 6 No Yes DID CAMP ON 9 Yes 6 No Yes OTG ANI PRIVACY...

Page 203: ...entered in 1801 Extension Name or via the telephone The options are 1 first last and 2 last first If you enter 1 first last the system assumes that all names are entered in the following format If yo...

Page 204: ...LAY DS2000 only 0 None 1 Door 2 Page No PAGE ZONE DS2000 only 1 External paging zone 1 and All Call 2 7 Internal zones 2 70 1 DOOR1 RELAY DS1000 only 0 Not assigned 1 Analog Door Box relay control 2 P...

Page 205: ...Automated Attendant on page 42 Options Extension number UCD master number Voice Mail master number e g 700 Ring Group master number Key Ring entered by pressing CLEAR Default Key Ring entered by pres...

Page 206: ...es or disable No a trunk s ability to be included in an Unsupervised Confer ence At least one of the trunks involved in an External Transfer must have this option enabled See External Transfer on page...

Page 207: ...g Group master or Key Ring Entered by pressing CLEAR KEY RING NIGHT OVERFLOW Yes No No NT OVRFLW DEST Extension UCD master Ring Group master or Key Ring Entered by pressing CLEAR 300 DAY RING TYPE 1 T...

Page 208: ...ual Options Extension Name NAME Enter the name for each extension up to 15 characters A Z using upper and lower case letters Do not use non alpha characters To separate a first name from a last name e...

Page 209: ...8 T U V t u v 8 9 W X Y Z w x y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Progra...

Page 210: ...these keys to enter the character in the white cell 1 2 3 4 1 dash backslash apostrophe 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 SPACE 0 To enter charac...

Page 211: ...OR CHIME For Door Boxes only 0 Normal Ring Group ringing 1 Low pitch chime pattern 2 Mid range pitch chime pattern 3 High pitch chime pattern 0 RELAY OWNER For Door Boxes only DS1000 0 Relay not assig...

Page 212: ...l initiate a remote logon and be asked to enter their mailbox number A voice prompt then announces That mailbox does not exist See Start Up Programming on page 6 for more See Group Mailbox on page 98...

Page 213: ...Subscriber Mailbox message playback order When a subscriber listens to their messages IntraMail can play the oldest messages first first in first out or FIFO or the newest messages first last in first...

Page 214: ...d the recording limit if the recorded message is too long See Conversation Record on page 61 for more Options N 6 No Y 9 Yes Default Y 9 Yes Message Waiting Lamp UPDATE MW LAMP Use this option to enab...

Page 215: ...message was left Auto Time Stamp will also announce the message sender if known A subscriber can also enable Auto Time Stamp from their mailbox See Auto Time Stamp on page 41 for more Options N 6 No...

Page 216: ...ttendant Do Not Disturb on page 37 Call Forward to a Mailbox on page 47 Exiting a Mailbox on page 78 Leaving a Message on page 107 Next Call Routing Mailbox on page 148 Options Call Routing Mailbox Nu...

Page 217: ...BK 3 FIFO 5 LIFO FIFO MESSAGE OPTION 3 Erase 7 Save Save MSG RETENTION 1 90 Days 0 IND IND REC CONV BEEP Yes No Yes UPDATE MW LAMP Yes No Yes AUTO ATT DND Yes No No FORCE UTRF Yes No No AUTO TIME STAM...

Page 218: ...ail and no other voice mail installed the default for this option is I 4 Voice Mail Master Extension Number V MAIL MST EXT Use this option to set the voice mail master extension number e g 700 In most...

Page 219: ...he when calling the port Class of Service CLASS OF SERVICE Use this option to set the Class of Service for all Voice Mail ports Normally you use the Voice Mail port Class of Service to control Message...

Page 220: ...ys tem accesses the first available trunk in the group specified by this option This may occur when Voice Mail is processing Message Notification callouts See Message Notification on page 133 Options...

Page 221: ...OLD NAME Alpha numerics see Name Programming Chart on page 199 VM PORT CLASS OF SERVICE 1 15 1 TOLL LEVEL DAY 0 7 0 TOLL LEVEL NITE 0 7 0 OPERATOR 300 333 in DS1000 300 427 in DS2000 300 DIAL 9 GROUP...

Page 222: ...type specified in this option for the selected trunk A Voice Mail port can on dial out on a specific trunk only if it is allowed in this option This may occur when Voice Mail is processing Message Not...

Page 223: ...ger than 409 have no effect on the length of recorded conversations See the following for more Announcement Message on page 27 Automated Attendant on page 42 Call Routing Mailbox on page 49 Conversati...

Page 224: ...messages in the extension s mailbox is the digit normally used by the pager service for positive disconnect See Message Notification on page 133 for more Options Digits 12 maximum using 0 9 and M Num...

Page 225: ...ication callouts in which the destination answers says Hello dials 1 to acknowledge and then enters the wrong security code By default this interval is 20 minutes See Message Notification on page 133...

Page 226: ...how many times 1 99 attempts IntraMail will retry an incomplete Message Notifica tion callout This total includes unacknowledged callouts callouts to a busy destination and callouts to an unanswered...

Page 227: ...MW N CLEAR X ICM No entry PAGER DIAL DELAY 0 99 9 NTFY PAGER INTVL 1 255 15 NTFY N PGR INTVL 1 255 20 NTFY BUSY INTVL 1 255 15 NTFY RNA INTVL 1 255 30 NTFY RNA RINGS 1 99 5 NTFY CALL ATTMPTS 1 99 5 RE...

Page 228: ...Refer to the following when selecting the Master Mailbox extension number Group Mailbox on page 98 Using Master Mailboxes for UCD Hunting Group Overflow on page 123 Using Master Mailboxes for Group R...

Page 229: ...all Routing Mailboxes on page 228 Dial Action Table Screened Transfer Timeout Time Limit for Dialing Commands Fax Detection Options for Announcement Mailboxes 2 The following options are available to...

Page 230: ...g Mailbox should use The Directory Dialing Mailbox can only call Subscriber Mailboxes that are in the list specified by this option The entries for this option are 1 8 use lists 1 8 By default the Dir...

Page 231: ...ds 0 No recall Default 15 seconds Time Limit for Dialing Commands DIALING TIMEOUT This option determines how long IntraMail will wait for the caller connected to the Directory Dialing Mail box to dial...

Page 232: ...the caller dials 0 while listening to the Directory Dialing Message they route to the 0 action pro grammed into the Dial Action Table associated with the Next Call Routing Mailbox If the caller dials...

Page 233: ...T Yes No No For Announcement Mailboxes Type 2 MAILBOX ACTIVE Yes No Yes NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No For Subscriber Mailboxes Type 3 MAILBOX ACTIVE Yes N...

Page 234: ...to the next prompt without changing your entry or navigate to the next prompt level CONF Cancel your entry and back up to the previous prompt level VOL or Vol Scroll to the next prompt on the same pr...

Page 235: ...p not HOLD after selecting a Mailbox type MAILBOX ACTIVE Yes No No For Announcement Mailboxes Type 2 NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No To program the MAILBOX...

Page 236: ...your entry or navigate to the next prompt level CONF Cancel your entry and back up to the previous prompt level VOL or Vol Scroll to the next prompt on the same prompt level LND Erase the entry to th...

Page 237: ...on page 22 Call Routing Mailbox on page 49 Directory Dialing on page 68 Options Routing Mailbox number 0 15 Default N A Mailbox Type MALBOX TYPE Use this option to assign a mailbox type to the selecte...

Page 238: ...irect Transfer in UltraMail The 0401 Transfer Recall interval has no interaction with this timer See Screened Transfer on page 161 for more Options 0 255 seconds Entering 0 causes immediate recall Def...

Page 239: ...ge 22 and Next Call Routing Mailbox on page 148 for more Options Call Routing Mailbox Number 000 015 By default Call Routing Mailboxes are 000 007 UND Undefined entered by pressing CLEAR Default UND U...

Page 240: ...tory Dialing Mailbox should use The Directory Dialing Mailbox can only call Subscriber Mailboxes that are in the list specified by this option The entries for this option are 1 8 use lists 1 8 By defa...

Page 241: ...0 No recall Default 15 seconds Time Limit for Dialing Commands DIALING TIMEOUT This option determines how long IntraMail will wait for the caller connected to the Directory Dialing Mail box to dial be...

Page 242: ...caller dials 0 while listening to the Directory Dialing Message they route to the 0 action pro grammed into the Dial Action Table associated with the Next Call Routing Mailbox If the caller dials whi...

Page 243: ...s No Yes NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No For Directory Dialing Mailboxes Type 4 MAILBOX ACTIVE Yes No Yes MIN NUM LETTERS 1 3 1 DIRECTORY NUM 1 8 1 ALPHA NA...

Page 244: ...DET Yes No No ANNC NEXT CALLRT MBOX 000 015 CLEAR UND UND NUM REPEATS 0 10 0 HANG UP Yes No No To program the MAILBOX ACTIVE option press Vol Up not HOLD after selecting a Mailbox type MAILBOX ACTIVE...

Page 245: ...nt calls should route when you also enable Answer Schedule Override above If the Override Mailbox is an Announcement Mailbox the outside caller will hear the recorded announcement Depending on how the...

Page 246: ...r 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined entered by pressing CLEAR Default 000 Call Routing Mailbox 000 Next Answer Table NEXT TABLE When 10 Answer Schedules within an Answer...

Page 247: ...uting or Announcement Mailbox used to answer the calls 3 Date A type 3 Answer Schedule runs only on a specific day of the year For this type of schedule you select The specific date the schedule shoul...

Page 248: ...box number 000 015 Master Mailbox number 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined entered by pressing CLEAR Default There are no Type 1 Day of the Week Answer Schedules by defau...

Page 249: ...ugh Wednesday from 10 30 AM to 11 30 AM and answers with Announcement Mailbox 008 Schedule 3 is a Day of Week schedule and runs on Wednesday from 9 00 AM to 10 00 AM and uses Announcement Mailbox 009...

Page 250: ...15 Call Routing Mailbox number 000 015 Master Mailbox number 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined entered by pressing CLEAR Default Answer Schedule 1 for Answer Table 1 uses...

Page 251: ...hen this Answer Schedule is active To make a schedule run continuously make the same entry for Sched ule Start Time and Schedule End Time See Answer Tables on page 30 for more Options Time of day in 2...

Page 252: ...r Tables on page 30 for more Options Announcement Mailbox number 000 015 Call Routing Mailbox number 000 015 Master Mailbox number 600 607 700 707 Subscriber Mailbox number 300 427 UND Undefined enter...

Page 253: ...0000 12 00 midnight Schedule Stop Time EN TIME HH MM Use this option to specify the time the schedule should stop on the date specified in Schedule Run Date above when this Answer Schedule is active...

Page 254: ...ristmas day from 8 00 AM to 5 00 PM and answers with Announcement Mailbox 009 The Default Mailbox usually Call Routing Mailbox 000 answers at all other times not covered by Schedules 1 3 When setting...

Page 255: ...1 schedules by default MAILBOX NUM DAY OF WEEK 1 7 ST TIME HH MM EN TIME HH MM For Type 2 Range of Days Only schedule 1 is defined as follows MAILBOX NUM 0 15 0 START DAY 1 7 1 SUN through 7 SAT MON E...

Page 256: ...3 UTRF to XXX Unscreened Transfer to user dialed extension UND Undefined 4 UTRF to XXX Unscreened Transfer to user dialed extension UND Undefined 5 UND Undefined UND Undefined 6 UND Undefined UND Und...

Page 257: ...ls that single digit to reach the extension For example to have caller s dial 8 to reach extension 303 for key 8 enter TRF for the Action and 303 for the corresponding Number Additional Information Se...

Page 258: ...low an Automated Attendant caller to leave a Quick Message at an extension With this action the caller will not hear the extension s greeting prior to leaving the message Instead the caller hears the...

Page 259: ...provide Automated Attendant callers with the ability to route to Call Routing and Announce ment Mailboxes For example a caller can dial a digit for Sales and then go to the Call Routing or Announce m...

Page 260: ...to set up a TRF Action to route to any caller dialed extension in the 300 399 range for digit 3 enter TRF for the Action and XXX for the corresponding Number See Dial Action Table on page 64 for more...

Page 261: ...als they hear Please enter the mailbox number Or to exit press the pound key Options N Entered by pressing FLASH Default See Dial Action Table Default Settings on page 246 Pause P Use the P option whe...

Page 262: ...ter the table number you want to program 1 16 When entering data 1 TRF 2 UTRF 3 REC1 4 REC 2 5 LOGON 6 Hangup 7 GOTO 0 Undefined DIGIT 1 UND Undefined No entry DIGIT 2 UND Undefined No entry DIGIT 3 U...

Page 263: ...vigate to the next prompt level except for Undefined entries CONF Cancel your entry and back up to the previous prompt level VOL or Vol Scroll to the next prompt on the same prompt level LND Erase the...

Page 264: ...8000 Voice Mail 8008 IntraMail Dial Action Tables 254 Chapter 3 Programming IntraMail System Guide...

Page 265: ...to indicate that the entered time is AM ANNOUNCEMENT Announcement Mailbox System Administrator Super Display Press to access the Announcement Mailbox message options ANN Keyset ANSWER Call Screening...

Page 266: ...set Press to exit the recording mode while recording a message name or greeting ERASE Announcement Mailbox Auto Att Do Not Disturb Call Routing Mailbox Greeting Instruction Menu Listening to Messages...

Page 267: ...uper Display Press to access the Mailbox Greeting options GREET Keyset GREETING 1 GREETING 2 GREETING 3 Auto Att Do Not Disturb Greeting Super Display Press to select a Greeting software version 03 20...

Page 268: ...Message Listen Mode Super Display Press to select the list of new messages NOTIFICATION Message Notification Super Display Press to access the Message Notification Options Menu NOTIF Keyset NUMBER Me...

Page 269: ...lbox s name REPEAT Listening to Messages Super Display Go back to the beginning of the message RPT Keyset REPLY Listening to Messages Message Reply Super Display Reply to the currently accessed messag...

Page 270: ...y Press to select the Subscriber Mailbox maintenance options SUBS Keyset SYS ADMIN Announcement Mailbox Answer Schedule Override Call Routing Mailbox Erasing All Messages Instruction Menu Mailbox Name...

Page 271: ...ns com Other Important Telephone Numbers Sales 203 926 5450 Customer Service 203 926 5444 Customer Service FAX 203 926 5454 Technical Service 203 925 8801 Discontinued Product Service 900 990 2541 Tec...

Page 272: ...80044INS03 80044INS03 November 4 2004 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com...

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