Programming
Application Examples
IntraMail System Guide
Chapter 1: Quick Setup
◆
9
1
Example 2: Provide Unique Day and Night Dialing Options for Callers
Step 1
Set up separate day and night greetings.
1.1
Following example 1, set up separate day and night Instruction Menus using Call Routing
Mailboxes 000 and 001.
- The day Instruction Menu can say something like:
Thank you for calling. For Sales, dial 301. For Technical Support, dial 302. To talk to an
operator, dial 0. If you know your party’s extension number, please dial it now.
- The night Instruction menu can say something like:
Thank you for calling. Our normal business hours are 8:30 to 5:00, Monday through Fri-
day. To leave us a message, please dial 0 now.
Step 2
Assign a unique Dial Action Table (2) to the night time Call Routing Mailbox (001).
2.1
In
8006 - IntraMail Routing Mailboxes: Dial Action Table
, assign Dial Action Table 2 to Call
Routing Mailbox 001.
- See
8006 - IntraMail Routing Mailboxes: Dial Action Table
Step 3
Change the dialing options for the night time Dial Action Table (2).
3.1
In
8008 - Dial Action Table Actions
for Dial Action Table 2, make the following changes:
- For the digits 3 and 4, enter 0 for the
Action
entry to prevent callers from dialing extensions
at night.
- For the digit 0, change the
Action
entry to
REC1
(by dialing 3) and the
Data
entry to
300
.
This allows night time callers to dial 0 to leave a message for the operator.
- Note that the * and # entries were left unchanged so that experienced users could still leave
Quick Messages or do Remote Logons at night.
- See
8008 - IntraMail Dial Action Tables
Default Dial Action Table Options
■
All Call Routing Mailboxes (000-007 by default) use
Dial Action Table 1
.
■
Dial Action Table 1 provides the following dial options:
-
Dial extension number (
300-427
).
-
Dial
0
for the operator.
-
Dial * + extension to leave a
Quick Message
.
-
Dial # + extension to do a
Remote Logon
to the mailbox.
-
Timeout
to operator if no digits dialed.
Application Summary
■
Allow callers at night to
dial 0 to leave a message
for the operator.
