Spitfire 100 Extreme series printers Users Guide
166
AP-75194 - Rev. 2.2
7.1 INTRODUCTION
This chapter explains troubles that may occur when using the printer and how to solve them.
If you encounter an error not described in this chapter, refer to "Error messages" and contact your local
MUTOH dealer.
Notes
To receive our customer support service, please present your warranty. If you do not present
it, you may be changed for the service even if it is within the term of warranty.
If you have a maintenance service contract, please show the agreement or other documents.
7.2 FAILURES AND MALFUNCTIONS OF THE PRINTER
This section describes the failures and malfunctions of the printer not displayed as errors, causes and
solutions.
(1) The printer does not work after the power has been switched on.
N°
Possible cause
Solutions
1
You did not plug the power cable in.
Plug in the power cable.
2
The AC power does not match the specified voltage.
Use the printer at the specified voltage
3
The front cover is open.
Close the front cover.
(2) The printer does not work after media has been loaded.
N°
Possible cause
Solutions
1
The front cover is open.
Close the front cover
2
The pressure rollers have been raised.
Lower the pressure rollers lever.
3
You did not load the media straight into the printer.
Error message Paper Slant
Load the media straight into the printer.
4
One or more ink cassettes have not been installed.
Install (an) ink cassette(s).
5
You did not use recommended media.
Use recommended media.
6
You used the printer in direct sunlight or other
locations not appropriate for the specified
environment.
Use the printer in the specified environment.
(3) The printer does not work after data has been sent from a computer.
N°
Possible cause
Solutions
1
You did not connect the interface cable.
Connect the interface cables.
2
One or more ink cassettes have not been installed.
Install (an) ink cassette(s).
3
Ink cassette is empty.
Replace the ink cassette.
The empty LED on the LED bar above the
slot will light up.
(4) The printer does not print and an error is generated after data has been sent from a computer.
N°
Possible cause
Solutions
1
The model setting of the computer is not correct.
Make sure that the model settings on
computer and printer are the same.
2
The interface setting or command mode on computer
and printer do not match.
Summary of Contents for Spitfire 100 Extreme
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