F
F.
Troubleshooting the Cellular I/O
Connection
Moxa provides the following checklist as a step-by-step troubleshooting guide. If you still can’t solve the
problem, please complete the checklist and mail it to Moxa. We will do a further analysis and then contact you
with the results.
Problem Description:
•
Can’t Power On
•
The W5300 always reboots
•
Can’t connect to the Cellular network
•
ioAdmin can’t find the device
•
Received error message “Failed to execute OPCENUM”
•
SCADA cannot connect to Active OPC Server
Self Checklist:
Power:
1.
Is the power connector connected to a power supply?
□
Yes: __V, __A
□
No
2.
Does power LED show a steady green?
□
Yes
□
No
3.
What color is the READY LED?
□
Green
□
Blinking
□
OFF
4.
What color is the FAULT LED?
□
Red
□
Blinking
□
OFF
SIM card settings:
1.
Is the antenna connected properly?
□
Yes
□
No
2.
Is the SIM card inserted correctly?
□
Yes
□
No
3.
Does the SIM card have the capability to connect to a Cellular network?
□
Yes
□
If No, contact your
carrier
ioAdmin
1.
Is the AOPC IP Address correc?
□
Yes, IP:_________________
□
No
2.
Is the GPRS/Link LED a steady green?
□
Yes
□
No
3.
What status is shown on ioAdmin’s Cellular Dial Up setting tab? ____________
