Section 4
4-7
17. No Plethysmograph tracing is displayed:
Verify that Surveyor Telemetry System has software version 4.00
In the Config menu, verify that the transmitter type in the Monitor Kind field is set to T12S.
Verify that the transmitter used is a T12S
Check SpO2 sensor finger clip/wrap and verify that the sensor indicator light is on
Make sure that the Plethysomograph is selected in the Settings menu, under Display and 12-Lead. The
system can only display 12 tracings total. Therefore, in order to display the plethysomograph, one of the
other lead tracing will have to be unchecked and the plethysomograph selected
18. Error Logs:
Each individual Surveyor System PC has it’s own error logs. The error logs are located in
C:\Central\Logs and they are date stamped with Debug.log being the most present copy
Once error logs are retrieved from the location mentioned above, look through the correct error log at the
time the error occurred. These files are a very important part in Mortara technical support’s
troubleshooting efforts
Example Error Logs:
The example listed below displays an issue with the time being out of sync:
<11>Jan 7 08:23:21.843 192.168.10.111 SCV1T1 1332 timeman.exe 1900 E timeapp.cpp 467
TimeApp::timesync_loop Time overflow: Server Time '01/07/2009 14:22:24' (utc), Diff (srv-self) -
56875, limit 200 ms
<13>Jan 7 08:23:24.483 192.168.10.111 SCV1T1 1352 soundman.exe 280 M medapp.cpp 985
MedicalApplication::set_running Bed (1,0) status: RUNNING
<13>Jan 7 08:23:24.483 192.168.10.111 SCV1T1 1332 timeman.exe 1900 M medapp.cpp 985
MedicalApplication::set_running Bed (1,0) status: RUNNING
<13>Jan 7 08:23:24.514 192.168.10.111 SCV1T1 1380 centralview.exe 1384 M medapp.cpp 985
MedicalApplication::set_running Bed (1,0) status: RUNNING
<13>Jan 7 08:23:24.514 192.168.10.111 SCV1T1 1380 centralview.exe 1384 M centralbed.cpp 52
CentralBed::set_status MONITOR_RUNNING_BLIND
<13>Jan 7 08:23:24.577 192.168.10.111 SCV1T1 1380 centralview.exe 1384 M centralbed.cpp 52
CentralBed::set_status MONITOR_RUNNING_BLIND
<12>Jan 7 08:23:25.467 192.168.10.111 SCV1T1 1380 centralview.exe 1384 W mainscreen.cpp 466
TFormMain::cmd_ack_timeout_handle Cmd CMD_START_SESSION to: REPEATER not
acknowledged
<11>Jan 7 08:23:31.997 192.168.10.111 SCV1T1 1332 timeman.exe 1900 E timeapp.cpp 467
TimeApp::timesync_loop Time overflow: Server Time '01/07/2009 14:22:35' (utc), Diff (srv-self) -
56872, limit 200 ms
<11>Jan 7 08:23:42.150 192.168.10.111 SCV1T1 1332 timeman.exe 1900 E timeapp.cpp 467
TimeApp::timesync_loop Time overflow: Server Time '01/07/2009 14:22:45' (utc), Diff (srv-self) -
56868, limit 200 ms
The error logs will provide the date, time, IP address of the PC the logs were extracted from, Computer
name, error identifier number, the process that generated the message, and the status of the message.
Once the error logs are extracted, searching for key words such as: crash, restart, etc. will help in finding
the cause of the error.
If further investigation is needed, email a copy of the error logs to Mortara Tech Support with a
brief description of the problem with the time and date that this error occurred.
Summary of Contents for Surveyor Central 3.x
Page 4: ...iii...
Page 16: ...Surveyor Central 2 2 Note The Telemetry Nodes are computers that contain the PCI RF Boards...
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