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937A Multi-Sensor System
Extent of the Warranty
MKS Instruments, Inc., Vacuum Products Group (MKS), warrants the HPS™ Products Series 937A High
Vacuum, Multi-Sensor System and its accessories to be free from defects in materials and
workmanship for one (1) year from the date of shipment by MKS or authorized representative to the
original purchaser (PURCHASER). Any product or parts of the product repaired or replaced by MKS
under this warranty are warranted only for the remaining unexpired part of its one (1) year original
warranty period. After expiration of the applicable warranty period, the PURCHASER shall be charged
MKS’ current prices for parts and labor, plus any transportation for any repairs or replacement.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY
PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.
Warranty Service
The obligations of MKS under this warranty shall be at its option: (1) to repair, replace, or adjust the
product so that it meets applicable product specifications published by MKS or (2) to refund the
purchase price.
What Is Not Covered
The product is subject to above terms only if located in the country of the seller from whom the
product was purchased. The above warranties do not apply to:
I.
Damages or malfunctions due to failure to provide reasonable and necessary maintenance in
accordance with MKS operating instructions.
II.
Damages or malfunctions due to chemical or electrolytic influences or use of the product in
working environments outside the specification.
III.
Fuses and all expendable items which by their nature or limited lifetime may not function
for a year. If such items fail to give reasonable service for a reasonable period of time within the
warranty period of the product; they will, at the option of MKS, be repaired or replaced.
IV.
Defects or damages caused by modifications and repairs effected by the original
PURCHASER or third parties not authorized in the manual.
Condition of Returned Products
MKS will not accept for repair, replacement, or credit any product which is asserted to be defective by
the PURCHASER, or any product for which paid or unpaid service is desired, if the product is
contaminated with potentially corrosive, reactive, harmful, or radioactive materials, gases, or
chemicals.
When products are used with toxic chemicals, or in an atmosphere that is dangerous to the health of
humans, or is environmentally unsafe, it is the responsibility of the PURCHASER to have the product
cleaned by an independent agency skilled and approved in the handling and cleaning of contaminated
materials before the product will be accepted by MKS for repair and/or replacement.
In the course of implementing this policy, MKS Customer Service Personnel may inquire of the
PURCHASER whether the product has been contaminated with or exposed to potentially corrosive,
reactive, harmful, or radioactive materials, gases, or chemicals when the PURCHASER requests a
return authorization. Notwithstanding such inquiries, it is the responsibility of the PURCHASER to
ensure that no products are returned to MKS which have been contaminated in the aforementioned
manner.
Other Rights and Remedies
I. These remedies are exclusive. HPS SHALL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, FOR
ANTICIPATED OR LOST PROFITS, INCIDENTAL DAMAGES OR LOSS OF TIME, OR OTHER LOSSES
INCURRED BY THE PURCHASER OR BY ANY THIRD PARTY IN CONNECTION WITH THE PRODUCT
COVERED BY THIS WARRANTY, OR OTHERWISE. Some states do not allow exclusion or limitation of
incidental or consequential damage or do not allow the limitation on how long an implied warranty
lasts. If such laws apply, the limitations or exclusions expressed herein may not apply to PURCHASER.
II. Unless otherwise explicitly agreed in writing, it is understood that these are the only written
warranties given by HPS. Any statements made by any persons, including representatives of MKS,
which are inconsistent or in conflict with the terms of the warranty shall not be binding on MKS unless
reduced to writing and approved by an authorized officer of MKS.
III. This warranty gives PURCHASER specific legal rights, and PURCHASER may also have other rights
which vary from state to state.
IV. For MKS products sold outside of the U.S., contact your MKS representative for warranty
information and service.
Warranty Performance
To obtain warranty satisfaction, contact the following: MKS Instruments, Inc., Vacuum Products Group,
5330 Sterling Drive, Boulder, CO 80301, USA, at phone number (303) 449-9861. You may be required to
present proof of original purchase.
Product Warranty