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MIVOICE OFFICE 400

MITEL 6867 SIP / MITEL 6869 SIP

USER GUIDE

eud-1664_en / 1.1 – R4.0 – © 07.2015

Summary of Contents for 6867 SIP

Page 1: ...MIVOICE OFFICE 400 MITEL 6867 SIP MITEL 6869 SIP USER GUIDE eud 1664_en 1 1 R4 0 07 2015 ...

Page 2: ...a a SIP provider Consult your system administrator if you are unsure whether you have the correct user s guide for your requirements Notes Not all listed functions are available by default Contact your system administrator to learn more about the available features and services in the MiVoice Office 400 communication system Your system administrator has the option to individually set some of the p...

Page 3: ...Always use a soft moistened or antistatic cloth to clean your device Do not use chemicals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code will also protect your personal settings Ambient conditions Do not operate the device outside the temperature range of 5 C to approx 40 C Avoid direct...

Page 4: ...ment number eud 1664 Document version 1 1 Based on MiVoice Office 400 R4 0 Valid as of MiVoice Office 400 R4 0 In PDF Viewer click on this link to download the latest version of this document https pbxweb aastra com doc_finder DocFinder eud 1664_en pdf get DNR eud 1664 Copyright 07 2015 Mitel Networks Corporation ...

Page 5: ...before while in a call 38 Using further functions 51 Overview of available functions 56 Organising absences from the desk 61 Operating call lists and voice messages 65 Organisation within the team busy lamp field 67 Line key on a key telephone 69 Using functions with OpenCount 71 Setting functions by remote control 72 Personalizing your phone 73 Configuring the display 74 Configuring the audio pro...

Page 6: ...6 Mitel 6867 SIP Mitel 6869 SIP eud 1664 1 1 R4 0 07 2015 Product and safety information 90 Safety information 91 Product information 91 Data protection 93 Limited Warranty Australia only 93 Index 97 ...

Page 7: ...ppen to be With personal call routing you can define where incoming calls shall be routed to see chapter Activating personal call routing Seite 51 More benefits of the one number user concept You can determine the phone on which a call is acoustically signalled with Ring Alone see Activating ring alone Seite 52 Your system administrator can set whether or not you are busy for fur ther incoming cal...

Page 8: ...igure and adapt your personal phone settings i e key configura tion labels for configurable keys display language etc directly and autonomously on your PC As soon as you receive an user account for the Self Service Portal from your assistant manager and after you have logged in you are taken to the home page with the overview of all your phones Refer to the Self Service Portal online help for furt...

Page 9: ...5 Keys display and menu guid ance The sections below provide an overview and usage on which keys and sockets are available on your phone Key designations and sockets 10 Display symbols 15 Operating your phone 17 Using expansion key modules 22 Using labels 28 ...

Page 10: ...10 Mitel 6867 SIP Mitel 6869 SIP eud 1664 1 1 R4 0 07 2015 Keys display and menu guidance Key designations and sockets Mitel 6867 SIP 16 17 3 2 4 12 13 21 23 1 14 5 6 7 8 9 10 11 15 18 19 20 22 24 ...

Page 11: ...Keys display and menu guidance Mitel 6867 SIP Mitel 6869 SIP 11 eud 1664 1 1 R4 0 07 2015 Mitel 6869 SIP 16 17 12 13 21 23 14 15 18 19 20 22 24 11 10 9 8 5 3 2 1 24 ...

Page 12: ... display in idle state and line selection Navigating in the options list Vertical navigation keys Navigating in the sub menus of the options list Selection key Selecting a menu item Confirming settings 6 Deflect key Mitel 6867 SIP only Transferring a call 7 Conference key Mitel 6867 SIP only Setting up conference calls 8 Call lists key Calling up the call list menu unanswered answered Redial list ...

Page 13: ...headset microphone 17 Option key Calling up a local setting menu options list 18 Hold key Holding an active call Taking back a call from hold 19 End key Ending a call Back to display in idle state Exiting editor without changes 20 Bottom softkeys S1 S18 Mitel 6867 SIP 4 free configurable keys that can be configured with a total of 18 functions or call numbers or which are automatically configured ...

Page 14: ...7 SIP only Connection for Power over Ethernet class 3 Mitel 6869 SIP only Connection for wall mounting Connection for magnetic keyboard 22 Info key Accessing the phone status of a contact on the busy lamp field see Using the busy lamp field key page 67 23 Speaker 24 Left softkeys T1 T20 with LED Mitel 6867 SIP 6 free configurable keys that can be configured with a total of 20 functions call number...

Page 15: ...ion set up Call on hold Mitel Hi Q audio technology Missed calls New voice message incl number Voice message listened Call forwarding activated Phone locked Do not disturb if busy Record Data voice encryption Voice Mail mode Recording not allowed Voice Mail mode Recording allowed 3 Option key Language Status Time and Date Settings Time zone Set date time ...

Page 16: ...d 1664 1 1 R4 0 07 2015 Keys display and menu guidance Lock Password Phone lock Audio Audio mode Headset Ring Tones Tone set Display Restart Dialpad Speeddial Option key Presence state Available default Meeting Absent Busy Not available ...

Page 17: ...Office 400 communications system The functions are displayed above the softkeys The softkeys are config ured with the most commonly used functions whereby the left softkey is always the Back key and the right softkey is always the More key when more than four softkeys are configured The More key is needed to switch between the key levels The number of points indicates the number of levels A menu c...

Page 18: ...rtal You can use the Self Service Portal see chapter MiVoice Office 400 Self Service Portal page 8 where you can config ure change or delete the keys however you wish More information on the configurable keys can be found in the chapter Configuring keys page 86 Overview function key configuration default key setting Mitel 6867 SIP Mitel 6869 SIP phones on the MiVoice Office 400 commu nication syst...

Page 19: ...IP if logged in as free seat ing phone Key T1 T20 Empty1 Empty1 Key S1 System menu System menu Key S2 Phone book System Free seating Log in out Key S3 Voice mail menu Request a callback Key S4 Call forwarding menu Empty1 Key P5 Take pick up own call Empty1 Key S6 Call routing menu Empty1 Key S7 Phone lock on off Empty1 Key S8 Request a callback Empty1 Key S9 S18 Empty1 Empty1 1 The key assignment ...

Page 20: ...Selection or Select softkey Closing the editor without saving With the Back softkey or the done key you can cancel the entry without saving or go back to the idle state in the menu LED overview The attention LED and LED in the function line key signal different events and operating states with different colours and light statuses T U V 8 Ü Ú Ù Û Ш Щ Ъ Ы t u v 8 ü ú ù û ш щ ъ ы W X Y Z 9 Ь З Ю Я w ...

Page 21: ...all Appointment call Flashes slowly Call party on hold Call be answered on any phone Lit Connected LED function key or busy lamp field key State Description Does not light up Function is deactivated User free busy lamp field Flashes fast User is being called Busy lamp field Lit Function is activated User busy busy lamp field Call lists key State Description Lit Missed calls ...

Page 22: ...wing properties 16 configurable keys Three expansion key modules would then give you an additional 48 configurable keys Each key has an LED for visual signalling The keys on the expansion key module support all key types that are supported by your phone s keys The configurable keys of the expansion key module can be operated as the configurable keys of your phone Keys must be configured by your sy...

Page 23: ...orted by your phone s keys The configurable keys of the expansion key module can be operated as the configurable keys of your phone Keys must be configured by your system administrator or by yourself in the Self Service Portal see MiVoice Office 400 Self Service Portal page 8 If you remove an expansion key module or if you modify the order of the connected expansion key modules the key configurati...

Page 24: ...WERTY Mitel K680 QY QWERTZ Mitel K680 QZ AZERTY Mitel K680 AY The phone supplies power to the keyboard Note Mitel K680 settings in the menu are only available if a Mitel K680 is con nected Pressing a letter on Mitel K680 Press any letter Directory Lookup is now activated Pressing digits on Mitel K680 Press any digit Call preparation is now activated Activating deactivating Directory Lookup with Mi...

Page 25: ...Mitel 6867 SIP Mitel 6869 SIP 25 eud 1664 1 1 R4 0 07 2015 Mitel K680 QWERTY 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Enter key 7 Del backspace _ _ Backspace Tab Caps Lock Shift Shift Enter 7 1 6 3 2 3 4 5 4 ...

Page 26: ...tel 6869 SIP eud 1664 1 1 R4 0 07 2015 Keys display and menu guidance Mitel K680 QWERTZ 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace ß _ _ μ Alt 8 1 7 6 3 2 3 4 5 4 ...

Page 27: ... 1664 1 1 R4 0 07 2015 Mitel K680 AZERTY 1 Tab key 2 Caps lock 3 Shift key 4 Navigation keys 5 Space key 6 Alt key 7 Enter key 8 Del backspace Note To enter numbers press Shift Number _ _ Tab Verr Maj Maj é _ _ è ç à Entrée ù μ Maj Suppr arrière Alt 8 1 7 6 3 2 3 4 5 4 ...

Page 28: ... the Self Service Portal see chap ter MiVoice Office 400 Self Service Portal page 8 Mitel M680 1 Label and print the write on labels over the Self Service Portal impor tant printer setting Page scaling for printing None 2 Cut out the labels according to the crop marks 3 Remove the cover and insert the label into the recess 4 Re insert the cover into the recesses on the keypad ...

Page 29: ... Making calls 30 Initiating calls 32 Using functions before while in a call 38 Using further functions 51 Overview of available functions 56 Organising absences from the desk 61 Operating call lists and voice messages 65 Organisation within the team busy lamp field 67 Line key on a key telephone 69 Using functions with OpenCount 71 Setting functions by remote control 72 ...

Page 30: ...ecting calls As long as you have not picked up a call you can reject it during the ringing phase Answering a call with the handset Pick up the handset Answer a call with the line key Press the line key and pick up the handset Answering a call with the softkey Press the Answer softkey and pick up the handset Open listening during a call Activate Press the Loudspeaker key Deactivate Press the Loudsp...

Page 31: ...onversation You can switch the microphone on and off during a call regardless of whether you are using the handset headset or handsfree system Answering ending a call in handsfree mode Answer Press the loudspeaker or the line key End Press the End key Handsfree during a call 1 Press the Loudspeaker key Open listening is activated 2 Put the handset on hook Handsfree is activated To continue the cal...

Page 32: ...hone for making a call Dialling with the phone number You want to call someone and key in that person s phone number With call preparation you can enter a phone number without it being dialled automatically so you have time to check the number and if necessary correct it The number is not dialled until you go off hook for example by picking up the handset Answering a call with the headset Press th...

Page 33: ...fected by upper lower case and special characters To find out how to search using the Mitel K680 keypad see chapter Keypad Mitel K680 page 24 More information on the phone books can be found in the chapter Phone book management page 81 Menu Description Quickdial With Quickdial you only need to press the digit keys for each letter once even though each key is assigned sev eral letters An efficient ...

Page 34: ...redial key the system menu or a function key see Configuring keys page 86 Scroll to Directory Lookup and press the navigation key to the right Directory lookup with quickdial In the Quickdial field enter the first few let ters of the name you are looking for using the corresponding digits Directory lookup with dialling by name In the Dial by name field enter the first few letters of the name you a...

Page 35: ...swered calls Scroll through the list until the user you want is displayed Pick up the handset The call number of the user is dialled Note Once the call has been successfully connected the entry is deleted from the unanswered call list Redial list Press the Redial key List of the last dialled entries is displayed To scroll through the call numbers last dialled press the navigation key down wards Pi...

Page 36: ...ministrator can set up to ten additional line keys making a total of twelve The actual number of line keys depends on the system configura tion Press a dedicated line key directly or select a line by pressing the horizontal navigation key to the right The display will show the line number L1 L2 etc If a line is free then the New call softkey at the bottom left of the display can then be used You c...

Page 37: ...f the phone from which you are making your call Any call charges incurred will be charged to you Business calls 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick up the handset The phone number displayed is dialled Note When you hang up dialling by name and your private ...

Page 38: ...You want to talk to a certain person The person is busy or does not answer You can make callback requests to both internal and external users Not all providers support this function If the called party is busy you can activate an automatic callback In this case your phone will start ringing as soon as the party you are trying to reach goes on hook When you pick up the handset the person you want t...

Page 39: ...atically answer a callback request on your phone You can either enter the call number manually or use a CTI client for example the Mitel OfficeSuite Activating callback You called someone and hear the busy tone or the ring back tone Press the function key for Callback Depending on the communication system you hear the acknowledgement tone Put the handset on hook The display shows Call expected LED...

Page 40: ...ck again on the same phone Menu Description Permanent The call number is never displayed Per call Call number should only be restricted for certain calls This function must be activated before dialling the call number Activating deactivating calling line identification restriction permanently Press the function key for Hide number Function is activated deactivated LED on the function key is switch...

Page 41: ... between an enquiry call party and the party on hold Brokering is pos sible with both internal and external users You can also broker between conference parties as a group and an enquiry call party Setting up an enquiry call you are in a call Press a free line key select using the horizontal navigation key if necessary and confirm with the selection key Enter the call number of the enquiry partner...

Page 42: ...rty with the Enquiry function Press the respective flashing line key or select the other call party with the hori zontal navigation key Your call partner changes The other call party is put on hold Note You can also broker by pressing the busy lamp field key to which you have saved the call party Terminating a call Press the Drop or the End key Retrieving the first parked call party Press the Pick...

Page 43: ... party and press the Select or press the corresponding busy lamp field The second call party is called first call party is put on hold 3 Wait until the person has answered the call If the other user does not answer you can cancel the second call with the Cancel softkey or with the End key and take back the first call 4 Announce the call party 5 Put the handset on hook Your first call partner and t...

Page 44: ...ntil the person has answered the call If the other user does not answer you can cancel the second call with the Cancel softkey or with the End key and take back the first call 4 Announce the call party 5 Put the handset on hook Your first call partner and the other person are now connected with each other Call transfer without prior notice you are in a call 1 Press the Forward softkey 2 Enter the ...

Page 45: ...Announcement to a group The announcement will only be received by phones which both have authorisation to receive announcements and are not in use As soon as a user in a group picks up the handset to answer the announcement the announcement is ended for all other users in the group If receipt of announcements is not authorised on any of the phones in the announcement group or all the phones are in...

Page 46: ...oup The announcement will only be received by phones which both have authorisation to receive announcements and are not in use As soon as a user in a group picks up the handset to answer the announcement the announcement is ended for all other users in the group If receipt of announcements is not authorised on any of the phones in the announcement group or all the phones are in use you will hear t...

Page 47: ...recorded Call recording is temporarily interrupted during an enquiry and an e mail is sent with the recording made up till then Recording restarts automatically once the call connection with the enquiry call party is set up and or once the call connection with the first correspondent is restored The maximum recording time for each wave file depends on the system configuration When the predefined o...

Page 48: ... to a call forwarding destination that has been configured by your system administrator Your system administrator must enable this function in the MiVoice Office 400 communication system Recording a call Press the function key for Call recording start stop as soon as you have an incoming outgoing call or an active call The discussion is recorded and the LED on the function key is switched on Stopp...

Page 49: ...l data protection provisions or be permitted only under certain circumstances If you intend to use this function you should therefore notify your call party in advance Menu Description Do not disturb busy on off Your phone does not ring and is set to busy for incoming calls Do not disturb for warding on off Your phone does not ring and is set to busy for incoming calls Incoming calls are automatic...

Page 50: ...nfiguring or deleting a key assignment page 88 Notes Silent intrusion must be enabled in the communication system Your system administrator must grant you silent intrusion rights Silent intrusion may infringe on your national data protection provisions or be permitted only under certain circumstances If you intend to use this function you should therefore notify your call party in advance Answerin...

Page 51: ...ge of situations Office Home Office On the road You can only answer a call on the phone on which the call is signalled If you have not configured a call routing the default setting all phones are ringing is used as standard The following options are available on your phone for further editing of per sonal call routing Menu Description Activate Activating personal call routing Modify Renaming perso...

Page 52: ...ll on each of your phones This function must be saved to a configurable function key with Self Ser vice Portal see chapter Configuring or deleting a key assignment page 88 Note When you have activated ring alone but deactivated the personal call rout ing for a phone in parallel an incoming call is not acoustically but only vis ually signalled Renaming personal call routing Press the function key f...

Page 53: ...e The following options are available You have to enter or change the time in the Self Service Portal Activating the phone lock Press the function key for Phone lock on off The phone is locked and can only be unlocked using your PIN Deactivate the phone lock 1 Press the function key for Phone lock on off 2 Enter the PIN and confirm with the Execute softkey 3 Unlock the security prompt with the Unl...

Page 54: ...r other personal settings and Hotkeys are available to you immediately If your profile contains expansion key modules but the phone you have logged in to does not the keys in question will not be available to you Var ious sequences of expansion key modules are correctly recognised Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating purposes You ca...

Page 55: ... needs help and picks up the handset or presses the Loudspeaker key The user is automatically routed to the preconfigured hotline destina tion number stored in the MiVoice Office 400 communication system The person responsible answers the call and is connected with the user seek ing help Log in free seating Press the Free Seating Log in out softkey Enter phone number and PIN and confirm with the O...

Page 56: ...s and a function code can be found in the online help for Self Service Portal see MiVoice Office 400 Self Service Portal page 8 Using the hotline User needs help He picks up the handset of his phone or presses the Loud speaker key A connection with the hotline number is automatically set up after a prede fined time without the user having to do anything else Function Description Agent Log in out L...

Page 57: ...tically forwarded to a spe cific destination Call forw CFU to VM on off Incoming calls are automatically forwarded to a spe cific destination Call forwarding menu Direct access to the Forwarding see chapter Call forwarding page 63 Presence menu Direct access to the Presence see chapter Con trolling the presence status page 61 Presence profile on off Activate deactivate presence profile You can sel...

Page 58: ...ee configurable You can use function commands to define a function to suit your personal requirements A function can consist of one or more function commands function codes and the phone number You can either carry out a function directly or store it under a key Start stop call recording Record a call The recordings are stored in your indi vidual e mailbox only see Recording a call page 47 Call tr...

Page 59: ...er call Prevent your call number from being displayed to the caller once see chapter Hide number page 40 Call forw on no reply CFNR to user on off Incoming calls are automatically forwarded to another destination user Call forw on no reply CFNR to pager on off Incoming calls are automatically forwarded to another destination pager Call forw on no reply CFNR to VM on off Incoming calls are automati...

Page 60: ...red on the phone only see chapter Phone book management page 81 Telefonbuch System Direct access to the Directory Lookup system menu Contacts in the system phone book are integrated in the MiVoice Office 400 communication system see chapter Phone book management page 81 Repeat appointment call on off Activates deactivates an appointment call see chap ter Acknowledging an appointment call page 53 S...

Page 61: ...have a choice of 5 presence profiles for controlling your presence status You can call up the presence of the user you want in the following situa tions in Directory Lookup in a call list in the presence menu during connection set up Notes Connected CTI applications can affect your presence status Contact your system administrator for more information All configuration options for a presence profi...

Page 62: ...e possibility of leaving a message Example The person you have called is not available until 31st January at 14 00 Please leave a message after the tone The absence information is an integral part of a presence profile All the relevant configuration possibilities can be found in chapter Configuring keys page 86 Note If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform OI...

Page 63: ...esence and press the navigation key to the right Select the presence profile you want and press the Modify softkey 1 Scroll to Time date and press the Modify softkey 2 Make the changes and confirm with the Select softkey 3 Scroll to Call forwarding and press the Modify softkey 4 Select Voice mail and confirm with the Select softkey 5 Scroll to Voice mail greeting and press the Modifiy softkey 6 Se...

Page 64: ... be activated when your phone is busy Menu Description User Incoming calls are forwarded to an internal user or a call number Voice Mail Incoming calls are forwarded to your voice mail provid ing it has been set up by your system administrator You can use the global greeting or your own greeting see chapter Configuring voice mail page 82 For fur ther information on voice mail refer to the User Gui...

Page 65: ...her editing of the entries The call lists can be operated via the call lists key the system menu or a function key or via the redial key see Configuring keys page 86 More information on call lists can be found in Dialling from the call list page 34 Menu Description Delete all Deleting all entries from a specific call list Detail Available detailed information Call number name Call date and time Nu...

Page 66: ...ailable via the system menu a func tion key see chapter Configuring keys page 86 or the Self Service Por tal see chapter MiVoice Office 400 Self Service Portal page 8 Calling a user from the call list Pick up the handset The call number of the user is dialled Once the call has been successfully connected the user is deleted from the unanswered call list Calling up detailed information on an entry ...

Page 67: ...s receiving a call You will get the same information by pressing the info key followed by the required busy lamp field key not possible if the busy lamp field key is saved to a key on a Mitel M680 or Mitel M685 expansion key module Options in the voice mail Press the function key for Voicemail Play voice message Select the entry you want and press the Play softkey Calling up detailed information o...

Page 68: ...ssible Answering a call for a team partner Your team partner is called The LED on the busy lamp field key flashes You know that your team partner is not at his desk at present and therefore decide to answer the call You take over the call by pressing the busy lamp field key As soon as you have answered the call your team partner is free again Check presence status 1 Press the info key 2 Press the ...

Page 69: ... your system administra tor has assigned a KT line to a configurable key With the configuration of a KT line key your system administrator will also set up a personal line on which you can make your personal calls KT lines are only possible on function keys T1 to T20 Mitel 6867 SIP or T1 to T40 Mitel 6869 SIP Answering a call on the KT line key You are being called on one or more KT line keys The ...

Page 70: ...ing you transmit the call number associ ated with the active KT line key Charges are accrued separately for each KT line key Pick up the handset Connection to the KT line with the highest priority Or 1 Press KT line key KT line is selected 2 Pick up the handset Connection to the selected KT line Enter the phone number Press a free KT line key The LED on the KT line key lights up KT line is selecte...

Page 71: ...possible applications of the PIN telephony depend on the area of use for example in the area of health care and accommodation hotel Independently from the phone you can make external calls for a fee The credit may be limited You can charge the charges and the call information of your outgoing and incoming calls to specific projects This function must be saved to a configurable function key with Se...

Page 72: ...ontrol from a different phone The remote control is initiated using a special function code You can then enter the function commands and function codes Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the function code for activating deactivating the function you want Pick up the handset You hear the acknowledgement tone Put ...

Page 73: ... to adapt the phone s basic settings to suit your personal requirements Configuring the display 74 Configuring the audio properties 75 Configuring general phone settings 77 Protecting yourself against calls 81 Phone book management 81 Configuring voice mail 82 Configuring presence profile 84 Configuring keys 86 ...

Page 74: ...splay brightness of level 1 dark to 5 bright Brightness Timer Time in seconds 1 7200 seconds for which the back light is to remain on in the idle state After this time the brightness is dimmed Default value is 600 seconds 10 minutes Press the Option key Scroll to Display and press the selection key Setting home screen mode Set the desired mode using the horizontal navigation key and confirm with t...

Page 75: ...lume of handset and loudspeaker separately The new volume will remain saved even after the call is ended Setting the ringing properties You want to change the way in which your phone rings Available settings Adjusting the volume in idle state during ringing phase call Quieter Press the key Louder Press the key Ring tones Description Ring tone Ring tone 1 15 Selection of available ring melodies Sil...

Page 76: ...ies for headset mode Speaker The connection is made via loudspeaker The LED on the loudspeaker key stays lit Headset The connection is made via handsfree system The LED on the loudspeaker key lights up Press the handsfree key to switch to the headset Speaker Headset The connection is made via handsfree system The LED on the loudspeaker key lights up Press the handsfree key to switch to the headset...

Page 77: ...e languages If the language you want is not available then your system administrator can upload additional language packs English is the standard language and is contained in every language pack Selecting the time and date The settings for the time and date are made by your system administrator The following chapter is thus intended for your system administrator or technician who will then set the...

Page 78: ...Date and Time Set the time and date manually or select Use Network Time and make the settings for the time server Use network time The settings for the time and date are controlled by the communication system The time date are shown on the display when in the idle state Time server 1 3 Setting menu for the IP address or domain name of the time server If a valid time server is set then the phone sy...

Page 79: ... is changed using the Self Service Portal For more information about the Self Service Portal please refer to MiVoice Office 400 Self Service Portal page 8 Notes The PIN that you have changed locally on your phone cannot be dis played or overwritten over the Self Service Portal If you change your user PIN in the Self Service Portal it will be valid for all your phones in the one number user concept...

Page 80: ...a is password protected it can therefore only be carried out by your system administrator You can however call up the data Restarting the phone You want to restart your phone You have to restart your phone after the following actions Uploading a new language pack or updating a newly selected language Uploading new phone software Confirming new settings Calling up the phone status Press the Option ...

Page 81: ...nformation about the Self Service Portal please refer to MiVoice Office 400 Self Service Portal page 8 Phone book management This section includes important information on your phone books Selection If your phone is connected to an MiVoice Office 400 communications sys tem then the following phone books can be selected System phone book The system phone book contains the contacts of the users on t...

Page 82: ...vided your MiVoice Office 400 communication system is synchronised with exter nal directories Notes Searching using the phone books is explained in more detail under Dial ling from the phone book directory lookup page 33 Configuring voice mail This section explains how to set your voice mail Managing personal voice mail greeting In line with the system configuration you have the option of recordin...

Page 83: ... key for Voice mail Press the Settings softkey Renaming the voice mail greeting 1 Select the greeting you want and press the Edit softkey 2 Enter the name and confirm with the Select softkey Recording voice mail greeting 1 Select the greeting you want and press the Record softkey 2 Pick up the handset and record your own personal greeting 3 Stop the recording using the Done softkey Playing voice m...

Page 84: ... you selected the Absence information setting for call forwarding to voice mail You can also leave this input field blank Personal call routing Specify the phones on which a call is to be signalled see Activating personal call routing page 51 Keep settings as is Calls are routed according to your settings Routing ID 1 5 Your personal call routing number Call forwarding Specify the phones on which ...

Page 85: ...ot available in the Available presence profile More information can be found under Absence information page 62 Default greeting The global greeting is played back to your caller Personal greeting If you renamed your personal greeting your greeting name is displayed here Your caller obtains one of the personal greetings The time and date are never played in the global greeting and personal greeting...

Page 86: ...all numbers or functions on a softkey Configurable key You can store call numbers functions or busy lamp fields on a configurable key Line key Line keys are set by your system administrator For more information on line keys refer to chapter Dialling with the line key page 36 Action type Designation Description Call number Number key Configure a key with a call number and name Function Function key...

Page 87: ... incoming calls can be connected Your phone becomes an operator phone as soon as your system administrator has assigned the first line key on your phone You can make the personal settings for the operator phone in the Self Service Portal Lines for operator phones are only possi ble on function keys T1 to T20 Mitel 6867 SIP or T1 to T40 Mitel 6869 SIP For more information on KT line keys please ref...

Page 88: ...the key configuration Keys must be configured by your system administrator or by yourself in the Self Service Portal see MiVoice Office 400 Self Service Portal page 8 An overview of the available functions can be found in the chapter Over view of available functions page 56 Note A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal Fun...

Page 89: ...call number of a number key Press the key for Call number The contact for this call number is called Activating deactivating the function Press the function key for Function Function is activated deactivated LED on the function key is switched on off Calling the call number of a busy lamp field key Press the function key for Busy lamp field The call number of the busy lamp field key is called ...

Page 90: ...on The product and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information 91 Product information 91 Data protection 93 Limited Warranty Australia only 93 ...

Page 91: ...on cards and modules The business communication solution with all its components was devel oped to cover in full the communication requirements of businesses and organisations in a way that is both easy to use and maintenance friendly The individual products and components are coordinated and must not be used for other purposes or replaced by third party products or components unless it is to conn...

Page 92: ...trademarks product names and logos are trademarks or regis tered trademarks of their respective proprietors The designations used in this manual for software and hardware are regis tered trademarks and are thus subject to the relevant regulations Exclusion of liability This exclusion of liability is not valid for Australia For more information about exclusion of liability in Australia refer to cha...

Page 93: ...nd recorded without the call parties noticing Please note that these features can only be used in compliance with national data protection provisions Limited Warranty Australia only The following limity warranty agreement is valid for Australia only The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in rela tion...

Page 94: ... installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in your possession Mitel will not accept liability for any damages and or long distance charges which result from unau thorized and or unlawful use To the extent permitted by law Mitel shall not be liable for any incidental damages including but not limited to lo...

Page 95: ...ct to clause 1 2 below the liability of Mitel to you for any non compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services whether for tort including negligence statute custom law or on any other basis is limited to a in the case of services i the resupply of the services or ii the payment of the cost of resupply and b in the case ...

Page 96: ...w this service pro vides repair or replacement of your Mitel product at Mitel s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions contact Manufacturer Note Mitel South Pacific Pty Ltd Mitel Level 1 219 Castlereagh Street Sydney NSW2000 Australia Phone 61 2 9023 9500 Repairs to this product may be made only by the manufacturer a...

Page 97: ...ation 65 of answered calls 34 of dialled call numbers 34 of unanswered calls 34 Call logging managementsee OpenCount 71 Call partners holding see Hold 40 Call routing profile 52 Call routing activating 51 Call transfer with prior notice 43 without prior notice 43 Callback answering 39 requesting 38 Calls forwarding see Call forwarding 63 Calls answering 30 answering for a team partner 68 ending 30...

Page 98: ...ree seating 54 Function 91 Function key configuration default setting 18 Function selection for configurable key 56 G Group announcement see Announcement 45 H Handset volume see Volume 75 Handsfree 31 Headset operation 76 using a 32 Hide number per call 40 permanent 40 Hold 40 Hotline 55 I Icons see Display symbols 15 Information see IP settings 80 Intrusion 49 IP settings 80 K Key telephone 69 Ke...

Page 99: ...ts 10 Operation 17 Options List 13 P Personal call routing see Call routing activating 51 Phone book external phone book 33 local phone book 81 system phone book 81 Phone lock 53 Phone status 80 Phone activating 37 PIN changing 79 telephony activating 71 Power supply see Safety information 3 Presence profile configuring 84 selection 61 Presence status controlling 61 Product information 91 Protecti...

Page 100: ... book 81 T Take 44 Team organisation see Busy lamp field 67 Team partner answering a call 68 calling 68 Text correcting 20 entering 20 Time setting 77 Trademarks 92 U Unlocking see Phone lock 53 User information 91 V Voice mail see also Voice message 66 Voice message deflecting 66 deleting 66 detailed information 66 playing 66 Voicemail configuring 82 greeting managing 82 Volume 75 ...

Page 101: ...ity with RoHS according to 2011 65 EU The product specific declarations of conformity can be found on the Mitel document portal www mitel com docfinder Copyright 2015 Mitel Networks Corporation All Rights Reserved The Mitel word and logo are trade marks of Mitel Networks Corporation Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of the...

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Mitel 6867 SIP, User Manual

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