Metek 920, Operator'S Manual With Essential Health And Safety Requirements

Page: 251 / 278

Service and Parts
|
6-3
?? ANSWERS TO YOUR QUESTIONS ??
• ASAP
AMETEK SERVICE ASSISTANCE PROGRAM.
AMETEK’s exclusive ASAP program lets you select
a service package from a menu of service options.
ASAP options include 24-hour phone support,
24-hour on-site guarantee, rapid parts shipment,
and many more service benefits. ASAP plans may be
written to provide coverage for a single analyzer, or
all of the AMETEK process analyzers at your facility.
• AFTERMARKET SALES
Our Aftermarket Sales group will keep you supplied
with the parts to maintain your analyzer to factory
specifications. This is also the group that will keep
your analyzer current with upgrades and retrofits.
• TECHNICAL SUPPORT
Just call AMETEK and a factory trained Service
Engineer will be there to answer your questions.
With over 200 years of combined field service ex-
perience, our engineers are available to provide
operational support or troubleshooting expertise.
• TRAINING
We will train your service technicians at our
Technology Transfer Centres located in Calgary,
Newark, or at your facility. Our TTCs have equip-
ment similar to yours for hands-on training. A
diploma will be presented upon completion of the
course.
• PRE-lNSTALLATlON INSPECTIONS
To ensure you order the correct analyzer with the
options your operation requires, schedule a factory-
trained Service Engineer to inspect the proposed
analyzer location. The on-site charge for this visit
can be deducted from the start-up charge if you
select that option.
• START UPS
Your decision to buy an AMETEK analyzer is greatly
appreciated. After the time and money spent on your
analyzer, wouldn’t you expect a fast and successful
start up? We can ensure that will happen! Schedule
us to be there before you power up the system. We
will guarantee a satisfactory commissioning of your
analyzer.
• WARRANTY VALIDATION
Upon start-up, we will validate your 1 year warranty.
AMETEK’s warranty policy covers all parts and on-
site time. Incurred costs will be the responsibility of
the customer.
• WARRANTY EXTENSIONS
AMETEK offers a 2 or 3 year warranty extension
for your analyzers. The warranty is identical to the
original policy supplied with the analyzer. Contact
AMETEK Service for more details.
• SPARE PARTS
These parts allow each customer to properly
maintain their analyzers according to the Analyzer
Preventive Maintenance Schedule (Chapter 5), to
ensure optimal operations.
MINUTES OR HOURS,
WE’RE THERE FOR YOU
The choice is yours...
Whether by phone or in person, we can meet the needs required to keep your
analyzer running at peak performance. Our factories are located in Calgary,
Alberta and Newark, Delaware with a Sales & Service Centre in Houston,
Texas. Depending on the programs you select, we will have a factory-trained
representative talking to you within minutes – 24 hours a day, 365 days a year
or on-site within 24 hours. We stock parts at all three locations.
ANYTIME / ANYWHERE
AMETEK SERVICE and AFTERMARKET SALES SUPPORT
PROCESS INSTRUMENTS
Canada: 1-800-661-9198 U.S.A.: 1-800-537-6044