System Tree sorting (continued)
server and system settings
39
,
129
sort systems once
129
tag-based criteria
130
System Tree synchronization
Active Directory integration
126
NT domain integration
126
scheduling
146
to Active Directory structure
142
system-based policies
about
168
criteria
168
systems
exporting from the Systems Tree
138
assigning policies to
177
pasting policy assignments to
180
policy enforcement for a product
178
properties
157
sorting into groups
141
viewing policy assignment
183
T
Tag Builder wizard
132
Tag Catalog
132
tag-based sorting criteria
124
,
130
tags
applying
133
,
134
creating with Tag Builder wizard
132
criteria-based
125
,
128
criteria-based sorting
140
defined
125
excluding systems from automatic tagging
133
group sorting criteria
124
manual application of
133
permissions for
125
types
125
without criteria
125
working with
132
Technical Support, finding product information
12
Test Sort action
128
Threat Event Log
about
116
working with
117
throttling, See notifications
ticketed issues
about
296
assignment to users
296
creating
289
how comments are handled
297
how they are closed
296
how they are reopened
297
how they are synchronized
297
synchronizing
302
synchronizing on a schedule
302
ticketing
installing server extensions
303
ticketing servers
about sample mappings
298
BMC Remedy Action Request System
versions 6.3 and 7.0
297
configuring DNS for Service Desk 4.5
306
considerations when deleting
298
Hewlett-Packard Openview Service Desk
versions 4.5 and 5.1
297
installing extensions
303
installing extensions for
303
,
305
installing extensions for Remedy
304
installing extensions for Service Desk
304
integration with
297
mapping
306
mapping issues to tickets
307
mapping tickets back to issue status
307
registering
306
registering and mapping
305
required fields for mapping
298
sample mapping for Remedy
300
sample mappings for Service Desk
299
upgrading
308
working with
302
ticketing systems
BMC Remedy Action Request System
289
Hewlett-Packard Openview Service Desk
289
tickets
about
289
,
296
adding to issues
301
associations with issues (See ticketed issues)
296
creating
289
,
296
how comments are handled
297
how they are closed
296
how they are reopened
297
how they are synchronized
297
server integrations for
297
synchronizing
302
synchronizing on a schedule
302
working with
301
troubleshooting
certificate authentication
60
product deployment
200
verifying properties of agent and products
153
U
UNC share repositories
about
79
creating and configuring
86
editing
90
enabling folder sharing
90
unmanaged repositories
79
Index
326
McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Product Guide
Summary of Contents for EPOCDE-AA-BA - ePolicy Orchestrator - PC
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