McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC, Product Manual

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Adding subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Deleting subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Ignoring subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Including subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Renaming subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Viewing detected subnets and their details . . . . . . . . . . . . . . . . . . . . 286
Rogue System Detection command-line options . . . . . . . . . . . . . . . . . . . . . 286
Default Rogue System Detection queries . . . . . . . . . . . . . . . . . . . . . . . . 287
22 Managing Issues and Tickets 289
Issues and how they work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Working with issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Creating basic issues manually . . . . . . . . . . . . . . . . . . . . . . . . . 290
Configuring responses to automatically create issues . . . . . . . . . . . . . . . . 291
Managing issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Purging closed issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Purging closed issues manually . . . . . . . . . . . . . . . . . . . . . . . . 295
Purging closed issues on a schedule . . . . . . . . . . . . . . . . . . . . . . . 295
Tickets and how they work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Ways to add tickets to issues . . . . . . . . . . . . . . . . . . . . . . . . . 296
Assignment of ticketed issues to users . . . . . . . . . . . . . . . . . . . . . 296
How tickets and ticketed issues are closed . . . . . . . . . . . . . . . . . . . . 296
Benefits of adding comments to ticketed issues . . . . . . . . . . . . . . . . . . 297
How tickets are reopened . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Ticketed issue synchronization . . . . . . . . . . . . . . . . . . . . . . . . . 297
Integration with ticketing servers . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Considerations when deleting a registered ticketing server . . . . . . . . . . . . . 298
Required fields for mapping . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Sample mappings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Working with tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Adding tickets to issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Synchronizing ticketed issues . . . . . . . . . . . . . . . . . . . . . . . . . 302
Synchronizing ticketed issues on a schedule . . . . . . . . . . . . . . . . . . . 302
Working with ticketing servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Installing extensions for ticketing server . . . . . . . . . . . . . . . . . . . . . 303
Registering and mapping a ticketing server . . . . . . . . . . . . . . . . . . . . 305
Configuring the field mappings . . . . . . . . . . . . . . . . . . . . . . . . . 306
Upgrading a registered ticketing server . . . . . . . . . . . . . . . . . . . . . . . . 308
A Appendix: Maintaining ePolicy Orchestrator Databases 311
Perform regular maintenance of SQL Server databases . . . . . . . . . . . . . . . . . . 311
Backup and restore ePolicy Orchestrator databases . . . . . . . . . . . . . . . . . . . 312
Changing SQL Server information . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Index 315
Contents
10 McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Product Guide