McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC, Product Manual

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Task
For option definitions, click
?
in the interface.
1
Click
Menu
|
Automation
|
Issues
, select the checkbox next to each issue, then click
Actions
|
Add ticket
.
2 In the
Add Ticket
panel, click
OK
to add a ticket to each selected issue.
Synchronizing ticketed issues
The Issue synchronization server task updates ticketed issues and their associated tickets in the
ticketing server.
Task
For option definitions, click
?
in the interface.
1
Click
Menu
|
Automation
|
Server Tasks
.
2 Click
Run
next to the
Issue synchronization
task.
3
Review the results of the server task.
For more details, see the section in this guide about the server task log.
Synchronizing ticketed issues on a schedule
The Issue synchronization server task updates ticketed issues and their associated tickets in the
ticketing server. Use this task to configure the Issue synchronization server task to run on a schedule.
The schedule for the Issue synchronization server task is disabled by
default.
Task
For option definitions, click
?
in the interface.
1
Click
Menu
|
Automation
|
Server Tasks
, then click
Edit
in the Actions column for the
Issue synchronization
task.
2 Select
Enable
next to
Schedule status
.
If you disable the schedule, the server task will not run on a schedule, but you can still run it manually.
3
Click
Next
.
4 In the
Actions
tab, click
Next
.
5
Schedule the server task as needed, then click
Next
.
6 Review the details of the server task, then click
Save
.
Working with ticketing servers
These tasks integrate your ticketing server with ePolicy Orchestrator.
22 Managing Issues and Tickets
Working with ticketing servers
302 McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Product Guide