McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC, Product Manual

Page: 295 / 328

Task Do this...
Deleting issues
1 Select the checkbox next to each issue you want to delete, then click
Delete
.
2 Click
OK
in the
Action
to delete the selected issues.
Editing issues
1 Select the checkbox next to an issue, then click
Edit
.
2 Edit the issue as needed.
3 Click
Save
.
Editing an issue breaks the issue-ticket connection.
Exporting the list
of issues
Click
Actions
|
Export Table
. Opens the
Export
page. From the
Export
page you can
specify the format of files to be exported, as well as how they are packaged
(For example, in a zip file), and what to do with the files (For example, Email
them as an attachment).
Viewing issue
details
Click an issue.
The
Issue Details
page appears. This page shows all of the settings for the issue
as well as the Issues Activity Log.
Purging closed issues
These tasks purge closed issues from the database. Purging closed issues deletes them permanently.
Purging a closed ticketing issue deletes the issue, but the associated ticket remains in the ticketing
server database.
Tasks
• Purging closed issues manually on page 295
Periodically purging closed issues from the database keeps it from getting too full.
• Purging closed issues on a schedule on page 295
You can schedule a task to periodically purge the database of closed issues. This keeps the
database smaller.
Purging closed issues manually
Periodically purging closed issues from the database keeps it from getting too full.
Task
For option definitions, click
?
in the interface.
1
Click
Menu
|
Automation
|
Issues
, then click
Actions
|
Purge
.
2 In the
Purge
dialog box, type a number, then select a time unit.
3
Click
OK
to purge closed issues older than the specified date.
This function affects all closed issues; not just those in the current view.
Purging closed issues on a schedule
You can schedule a task to periodically purge the database of closed issues. This keeps the database
smaller.
Managing Issues and Tickets
Purging closed issues
22
McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Product Guide 295