McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC, Product Manual

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Use this... To do this...
Severity
Assign a severity to the issue:
• Unknown
• Lowest
• Low
• Medium
• High
• Highest
Resolution
Assign a resolution to the issue. The issue resolution can be assigned once the issue
is processed:
• None
• Fixed
• Waived
• Will not fix
Assignee Type the user name of the person assigned to the issue or choose them by clicking
...
.
11 Click
Next
.
12
Review the details for the response, then click
Save
.
Managing issues
You can add comments, assign, delete, edit, and view details of issues.
Task
For option definitions, click
?
in the interface.
1 Click
Menu
|
Automation
|
Issues
,
2
Perform the tasks that you want.
Task Do this...
Adding comments
to issues
1 Select the checkbox next to each issue you want to comment, then click
Action
|
Add comment
.
2 In the
Add comment
panel, type the comment you want to add to the selected
issues.
3 Click
OK
to add the comment.
Adding tickets to
issues
Select the checkbox next to each issue you want to add ticket, then click
Action
|
Add ticket
.
Assigning issues
Select the checkbox next to each issue you want to assign, then click
Assign to
user
.
Display required
columns on
Issues page
Click
Actions
|
Choose Columns
. Select columns of data to be displayed on the
Issues page.
22 Managing Issues and Tickets
Working with issues
294 McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Product Guide