McAfee EPOCDE-AA-BA - ePolicy Orchestrator - PC, Product Manual

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Task
1 Do the following to disable the server task, which synchronizes ticketed issues.
a Click
Menu
|
Automation
|
Server Tasks
, then click the issue synchronization server task. The
Description page of the Server Task Builder appears.
b
Select
Disable
next to
Schedule status
.
c Click
Save
.
2
Ensure that no instances of the server task are running. If an instance is running, wait for it to
complete or cancel it before continuing.
3
Do one of the following:
• Edit the existing registered ticketing server based on the configuration requirements for the
upgraded ticketing server.
• Delete the existing registered ticketing server, then create a new one based on the configuration
requirements for the upgraded ticketing server.
For more details, see the sections in this guide about integrating ticketing servers, installing
ticketing server extensions, and registering and configuring a ticketing server.
4 After you have configured the integration with the upgraded ticketing server, enable the server
task, which synchronizes ticketed issues.
Managing Issues and Tickets
Upgrading a registered ticketing server
22
McAfee
®
ePolicy Orchestrator
®
4.6.0 Software Product Guide 309