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DL30-G USERS MANUAL EM-8571-G Rev.2
8.1.14 FTP server
Problem faced
Checks to be done
Method of handling
Unable to make an FTP con-
nection to the DL30-G via
the LAN.
Have the setting of the FTP server
function for the DL30-G been ena-
bled?
Set the mode in the FTP server setting in DL-
30GCFG as [Enable].
➔
Are the IP address, login ID and the
password for the DL30-G correct?
Check the IP address.
Check the login ID and password set in DL-
30GCFG.
➔
Are you able to login to the DL30-G
from an FTP client such as a PC?
Check whether a DOS command can be used to
login to the DL30-G.
Unable to make an FTP con-
nection to the DL30-G via
the Internet.
Is the DL30-G able to connect to the
Internet?
Check whether you can connect to the Internet
from the PC.
Is the URL correct?
Check the fixed IP address or domain name of
the WAN as per the agreement with the provider.
(See the contents of the agreement with the
provider)
Is port 21 open on the router used
by the FTP for the DL30=G?
Set port address 21 on the NAT setting for the
router manually.
(See the User Manual of the router)
Is security software or a firewall
blocking the connection?
Disable the security software and the firewall,
and try again.
Unable to carry out mainte-
nance of files in the DL30-G
using the FTP client.
Is the FTP client software specified
in this User Manual being used?
Use an FTP client whose working has been
checked.
➔
8.1.15 FTP client
Problem faced
Checks to be done
Method of handling
Unable to connect to the
FTP server on the LAN.
Are the FTP server settings correct?
Check the settings in the FTP server side.
Is login to the FTP server set to
DL30-G as transfer destination from
FTP client such as a PC possible?
Make sure that login to the FTP server is pos-
sible using DOS commands, for example.
Unable to connect to the
FTP server via the Internet.
Is the PC connecting to the Inter-
net?
Make sure that the PC connects to the Internet.
Is the port address 21, used for the
FTP, of the router in the FTP server
side open?
Set the port address 21 manually in the NAT
setting of the router.
(Refer to the instruction manual of the router.)
Is security software or a firewall
blocking the connection?
Disable the security software and the firewall,
and try again.
DL30-G is unable to transfer
a CSV file.
Are the address, login, password,
and the folder name to store the file
of the FTP server correct?
Review the login and the password of the FTP
server comparing with the settings of DL-
30GCFG.
➔
Is the subfolder to transfer speci-
fied?
Review the subfolder name of the FTP server
comparing with the settings of DLGCFG.
➔
Does DL30-G regularly transmit to
the FTP server?
Check the transmission status.
➔