®
GRAFIK Eye
®
QS Control Unit Installation and Operation Guide 64
Symptom
Possible Causes
Solution
Window treatment EDU
(electronic drive unit) will
not move
EDU is not powered
Connect power to EDU
Window treatment fabric is caught on something
Check and unbind window treatment fabric
EDU is not assigned to a shade button group
Assign the EDU to a shade button group
Shade button group will
not control any window
treatment
All limits are set to the same height
Verify limit settings
Communications link is not wired to the EDU
Check and wire the EDU link
EDU has been unassigned from shade button
group
Reassign the EDU to the shade button group
Window treatment
EDU does not fully open or
fully close
Limits have been set incorrectly
Set limits correctly
Window treatment fabric is caught on something
Check and unbind window treatment fabric
Window treatment moves
in the opposite direction
when raise/lower buttons
are pushed
Open and close limits have been reversed
Set limits correctly
Shade button group does
not operate all the window
treatments it is assigned to
EDU has been unassigned from shade button
group
Reassign the EDU to the shade button group
All limits are set to the same height
Verify limit settings
EDU is not wired correctly
Check and rewire EDU
Shade button group is not wired correctly
Check and rewire shade button group
Window treatments in a
room move on their own
EDUs are assigned to a shade button group in
another room
Reassign the EDU to the correct shade button group
Unable to set limits on
Sivoia
®
QS wireless window
treatments through the
GRAFIK Eye
®
QS control
unit.
Normal operation
Limits must be set manually on the Sivoia
®
QS wireless EDU (see Sivoia
®
QS wireless shade
installation guide)
Troubleshooting: Window Treatment Functions
