7
Common Administration
Command Menu
UCS 1000 R4.2 Administration 585-313-507
Issue 3 April 2000 301
Service Status
Indicates the state of each channel in the voice system. All hardware
states (for example, On Hook, Foos, Manoos, Broken) are marked with
an asterisk (*). This field is blank for virtual channels except when a
transaction with a DIP is running. See
Table 21
for a description of the
status entries.
Caller Input
Indicates the last set of digits entered by the caller. For example, when a
caller enters an account number in response to a transaction prompt, a
series of touchtone digits is registered in the voice system from the caller.
This information is collected by the voice system and displayed in this
column by the System Monitor. This field always is blank for virtual
channels.
Dialed Digits
Indicates the last set of digits dialed by the voice system during this
transfer process. In many cases, the application transfers the caller to an
attendant. The numbers used in this transfer process are collected by the
voice system and displayed in this column. This field always is blank for
virtual channels.
Table 20.
Columns in the System Monitor Window
Column
Description
2 of 2
