Glossary
screen pop
UCS 1000 R4.2 Administration 585-313-507
Issue 3 April 2000 679
screen pop
A method of delivering a screen of information to a telephone operator at the same
time a telephone call is delivered. This is accomplished by a complex chain of tasks
that include identifying the calling party number, using that information to access a
local or remote ORACLE database, and pulling a “form” full of information from the
database using an ORACLE database utility package.
script
The set of instructions for the system to follow during a transaction.
Script Builder
An optional software package that provides a menu-oriented interface designed to
assist in the development of custom voice response applications on the system (see
also
Voice@Work
).
SCSI
small computer system interface
SDN
software defined network
