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900.xx System software error
There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable,
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal
solutions port). The communication and software aspects should be checked first. Determine if the problem is
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as
instructed. You will need that information in the event you need to contact your next level support.
Note:
Before troubleshooting, determine the operating system used when the error occured. If possible
determine whether a PostScript or PCL file was sent to the device when the error occured. Ask the customer
which Lexmark Solutions applications are installed on the device.
Step
Action and questions
Yes
No
1
POR the device.
Does the error reoccur?
Go to step 2.
Problem
resolved.
2
• Write down the exact 900.xx error code displayed
on the device.
• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
Go to step 3.
Go to step 6.
3
Check all the cables connected to the RIP board for
proper connectivity.
Are the cables properly connected?
Go to step 5.
Go to step 4.
4
Properly connect the cables to the RIP board. Restart
the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
Go to step 5.
Go to step 6.
5
Replace the RIP board, and restart the device.
Does this fix the problem?
Note:
If an error, different from the original 900.xx, is
displayed, consult the service check for that error.
Problem
resolved.
Go to step 31.
6
Print the following:
• Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages
were printing?
Go to step 31.
Go to step 7.
7
Re-attach the communications cable. Restart the
printer to operating mode. Send the printer a print job.
Does the 900.xx error reoccur?
Note:
Before performing this step, write down this
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
Go to step 8.
Go to step 10.
Summary of Contents for X945E
Page 20: ...xx Service Manual 7510 Go Back Previous Next ...
Page 25: ...Notices and safety information xxv 7510 Go Back Previous Next ...
Page 26: ...xxvi Service Manual 7510 Go Back Previous Next ...
Page 32: ...xxxii Service Manual 7510 Go Back Previous Next ...
Page 88: ...1 56 Service Manual 7510 Go Back Previous Next TTM theory ...
Page 97: ...General information 1 65 7510 Go Back Previous Next 3TM theory ...
Page 104: ...1 72 Service Manual 7510 Go Back Previous Next 1TM theory ...
Page 111: ...General information 1 79 7510 Go Back Previous Next Duplex ...
Page 432: ...3 52 Service Manual 7510 Go Back Previous Next ...
Page 475: ...Repair information 4 43 7510 Go Back Previous Next E F ...
Page 483: ...Repair information 4 51 7510 Go Back Previous Next Connectors A ...
Page 623: ...Repair information 4 191 7510 Go Back Previous Next ...
Page 653: ...Repair information 4 221 7510 Go Back Previous Next ...
Page 714: ...4 282 Service Manual 7510 Go Back Previous Next ...
Page 715: ...Connector locations 5 1 7510 Go Back Previous Next 5 Connector locations Locations ...
Page 720: ...5 6 Service Manual 7510 Go Back Previous Next Printhead Polygon mirror motor ...
Page 725: ...Connector locations 5 11 7510 Go Back Previous Next ...
Page 726: ...5 12 Service Manual 7510 Go Back Previous Next ...
Page 729: ...Connector locations 5 15 7510 Go Back Previous Next Switch media size Switch TTM media size ...
Page 765: ...Parts catalog 7 31 7510 Go Back Previous Next Assembly 29 Electrical 1 3 5 9 2 10 6 4 8 1 7 ...
Page 770: ...7 36 MFP Service Manual 7510 Go Back Previous Next Assembly 32 Electrical 4 2 1 4 3 5 7 6 8 9 ...
Page 797: ...Parts catalog 7 63 7510 Go Back Previous Next Assembly 50 1TM feed unit assembly 4 3 5 4 1 2 ...
Page 802: ...7 68 MFP Service Manual 7510 Go Back Previous Next Assembly 53 1TM drive and electrical ...
Page 804: ...7 70 MFP Service Manual 7510 Go Back Previous Next Assembly 54 3TM covers 3 5 2 4 1 ...
Page 812: ...7 78 MFP Service Manual 7510 Go Back Previous Next Assembly 58 3TM drive and electrical ...
Page 815: ...Parts catalog 7 81 7510 Go Back Previous Next Assembly 60 TTM media trays 3 5 4 3 7 2 6 8 1 ...
Page 824: ...7 90 MFP Service Manual 7510 Go Back Previous Next Assembly 67 TTM drive and electrical ...
Page 828: ...7 94 MFP Service Manual 7510 Go Back Previous Next ...
Page 836: ...I 8 Service Manual 7510 Go Back Previous Next ...
Page 844: ...I 16 Service Manual 7510 Go Back Previous Next ...