User Guide
Leviton MLC 16D Motorized Lighting Controller
Page 33 of 62
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Troubleshooting
If you are having trouble with the MLC 16 and you have not been able to find an
answer in this guide or the checklist below, our technical support staff is available
Monday through Friday, 8:00 A.M.-5:00 P.M. PST.
NSI Technical Support: 800-864-2502.
Lockups
As with any software product, lockups can occasionally happen. While we do
everything possible to minimize these occurrences, we cannot guarantee they will
never happen. Please help us eliminate these problems by reporting them to us.
If your MLC 16 has locked up or the LCD display shows
Invalid flash
memory
, turn the power off and back on again. If the console does not return to
the MLC 16 Main Screen, try bypassing the Device Definition section by holding
down the
More
button while turning on power to the console. If this works, you
probably have a corrupted device definition. You will need to clear and initialize
the devices currently in the memory (see “Clearing and Initializing Memory” on
page 17). If the console still does not respond, you will need to reset it (see
“Resetting the Console” on page 18). This will erase all memory from the console
and return it to the factory default settings. For this reason it is important to have
a backup file of all console information.
If you can, try to reproduce the problem by repeating your actions. If you can
send us a description of how to repeat the problem we are much more likely to
solve the problem quickly.
Bugs
A bug causes the console to behave strangely, but not lock up. If a function is
inconsistent in a particular mode but works fine otherwise, there could be a bug in
the software. If you think you have found a bug, please report it to us. We can
only fix bugs if our users tell us about them.
Reporting Problems
When you report a lockup or software bug, please include the following
information:
•
Your name and contact information
•
Date of the report
•
Software release number (see below)
•
Build number (see below)
•
Whether the problem is repeatable (have you been able to consistently
reproduce the same result?)
•
Description of the problem; the steps involved in producing the problem, or
what you were doing when the problem occurred (please provide as much
detail as possible)
Please fax reports to 503-404-5601 or send email to [email protected].
To find the software release and build numbers:
1
Press the
Edit
button.
2
Press
F4
, above
Setup
.