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11. Support
11.1. Frequently Asked Questions
The Network Storage worked OK until I turned it off. When I turned it on again,
my Windows network drive connection no longer works.
When you powered up the Network Storage, the DHCP server assigned a
different IP address to the Network Storage. Here are two possible
solutions:
•
You may be able to reset the Network Storage’s IP address manually.
See “Changing the Network Storage’s Network Settings” or “Making
Network Settings” Section
Note that changing the Network Storage’s IP address may cause an
IP address conflict on your network. Check with your Network
Administrator before taking this action.
•
If you cannot restore the previous IP address, you must create new
network drives and printer connections. See “Connecting to the
Network Storage” Section.
When I start Windows, a message displays that says, “Could not reconnect all
network drives.”
The Network Storage reconnects to your PC shortly after Windows starts.
In most cases, the Network Storage network drives will be available by the
time you click on them.
The NAS Setup Wizard cannot access the Network Storage over the network.
If you a running a personal firewall on your Windows PC, the firewall might
prevent you from accessing folders on the Network Storage. You must do
one of the following actions:
•
Disable the firewall
•
Add an exception for the Network Storage
See “Resolving a Windows Firewall Issue” Section
I tried to connect my Network Storage as a network drive using SmartSYNC,
but Windows displayed an error message.
There might be an IP address conflict between the Network Storage and
another device on your network. See your Network Administrator for
assistance.
I cannot log into the Network Storage with through the AD Domain.
Be sure you use a “domain name¥user name” when you log into the
Network Storage using SMB, FTP, or AFP. You must use the “¥” character.
