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8. Troubleshooting

This chapter deals problems you might encounter with your Network Storage and
how to resolve them.

8.1. Responding to an Audible Alarm

The Network Storage has two beep patterns

•

Single beep, not repeated – The Network Storage is online

•

Two beeps, continuously repeated – The Network Storage reports a
problem

When you boot or reboot the Network Storage, and the buzzer is enabled, the
buzzer sounds one time to indicate that the Network Storage is online.

If you hear the two-beep pattern, check the following items:

• System

Status

LED

•

Drive Status LED

•

RAID Volume status in ASM

•

File System status in ASM

•

Enclosure status in ASM

•

Event Log in ASM

•

Your email inbox

8.2. Checking the System Status LED

The Network Storage system status LED reports the condition of the Enclosure
fan and power supply:

•

Green – Normal Enclosure function

•

Amber – There is a problem with the fan or power supply

•

Red – The fan, power supply, or file system has failed

If your Network Storage is configured to work with a UPS, it will continue to run
after a power supply failure.

Summary of Contents for GNS-4000

Page 1: ...LevelOne GNS 4000 4 Bay SATA NAS w Gigabit LAN User Manual v1 0 0706...

Page 2: ...ii Ver 1 0 0706...

Page 3: ...otice LevelOne reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the Product Manual supersedes all previous version...

Page 4: ...ormation you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention...

Page 5: ...work Storage s IP Address 18 ASM in your Browser 19 ASM in SmartSYNC 20 3 CONNECTING TO THE NETWORK STORAGE 21 3 1 SETTING UP A NETWORK DRIVE ON A WINDOWS PC 21 3 2 SETTING UP A NETWORK DRIVE ON A UNI...

Page 6: ...NG A BACKUP 62 5 5 VIEWING YOUR BACKUP FOLDERS 63 5 6 PERFORMING A RESTORE 64 5 7 SCHEDULING A BACKUP 65 Modifying a Backup Schedule 66 Deleting a Backup Schedule 66 5 8 SETTING THE DEFAULT BROWSER FO...

Page 7: ...ing RAID Volume Status 85 Viewing Disk Drive Information 85 Creating a RAID Volume 86 Designating a Spare Drive 86 Migrating a RAID Volume 87 Deleting a RAID Volume 88 Viewing an External USB Drive or...

Page 8: ...103 Viewing Enclosure Information 103 7 RAID TECHNOLOGY 105 7 1 INTRODUCTION TO RAID 105 RAID 0 Stripe 106 RAID 1 Mirror 107 RAID 5 Block Striping with Distributed Parity 108 RAID 10 Mirror Stripe 10...

Page 9: ...tions 127 8 9 SOLVING NETWORK CONNECTION PROBLEMS 128 8 10 CHECKING YOUR EMAIL INBOX 129 8 11 RESTORING THE DEFAULT PASSWORD 130 8 12 RESOLVING A WINDOWS FIREWALL ISSUE 131 9 SETUP WIZARD ADVANCED MOD...

Page 10: ...x...

Page 11: ...r the data transfer and management The USB ports are used for a printer expansion drives and Uninterrupted Power Supply UPS 1 1 Key Feature Easy to use browser based management interface Data sharing...

Page 12: ...ID Level Migration Hot spare drives RAID Volume rebuilding Gigabyte rounding Background rebuilding RAID level support RAID 0 1 5 and 10 Large file support up to 2 TB Unicode file name support Hardware...

Page 13: ...rise Linux 3 0 AS WS ES Red Hat Enterprise Linux 4 0 AS WS ES SuSe Linux Enterprise 10 Server Desktop Apple Macintosh Mac OS X Browser Support Use the latest version of the following browsers to manag...

Page 14: ...following items GNS 4000 Power Cord Ethernet cable Screws for disk drives 16 including 4 spares CD with User Manual NAS Utilities 1 3 Front Panel Disk Drive Driver Carrier Disk Status LED Disk ACT LE...

Page 15: ...5 1 4 Rear Panel Disk Drive Cooling Fan RJ45 Network Connection USB Connection Power Supply Fan Power Connection...

Page 16: ...6...

Page 17: ...pacity Your disk drives will become a RAID Volume on the Network Storage To install disk drives 1 Open the door on the front of the Network Storage enclosure 2 Pull a disk drive carrier from the enclo...

Page 18: ...ity note the network to which you connect the Network Storage You will need this information during the setup process 2 3 Connecting the Power To power the Network Storage 1 Attach the power cord on t...

Page 19: ...Network Storage 2 SmartSYNC Connects your PC to the Network Storage sets up network drives on your PC and performs backups 3 Configuration Tool Ensures that the Network Storage NAS Setup Wizard and Sm...

Page 20: ...taller screen appears 3 Click the Next button to begin installation The License Agreement screen appears 4 Click the I accept the terms option then click the Next button The Customer Information scree...

Page 21: ...ds or leave them unchanged to accept the default entries Click the Install option for Anyone who uses this computer all users Only for me the current user Click the Next button The Ready to Install sc...

Page 22: ...12 When the installation is finished the final installation screen appears 7 Click to Finish button to close the installer...

Page 23: ...een appears 2 From the language dropdown menu choose the language you prefer 3 From the Scan Network Interface dropdown menu choose the IP address for the network where you installed the Network Stora...

Page 24: ...orage To set up your Network Storage 1 From the Windows Start menu choose Programs then LevelOne NAS Utility then NAS Setup Wizard The NAS Setup Wizard welcome screen appears 2 From the Choosing a lan...

Page 25: ...You want maximum capacity RAID 0 Volume You want to set date and time manually The rest of the setup instructions describe Express mode For setup instructions using Advanced mode see Appendix A Setup...

Page 26: ...OK The password is case sensitive The Select a Device Name screen appears 7 Select a Device Name drive letter to represent the default folder on the Network Storage as a network drive on your PC The l...

Page 27: ...appears 9 Click OK to finish the system initiation The Wizard creates a RAID Volume and a default folder called Public If two disk drives are installed in your Network Storage the Wizard creates a RA...

Page 28: ...afari Mac OS X Finding the Network Storage s IP Address To access the Network Storage in your browser you must know the Network Storage s IP address Use SmartSYNC for this purpose 1 From the Windows S...

Page 29: ...ddress you type into your browser will be different ASM uses an HTTP connection http Enter the Network Storage s IP address 192 168 1 105 Together your entry looks like this http 192 168 1 105 The ASM...

Page 30: ...ens with the Server Information tab displayed 2 Click on the Open GUI button right Your default browser starts and the ASM login screen displays 3 Type the user name and password in the respective fie...

Page 31: ...on a Windows PC You can also use SmartSYNC for this purpose see Connecting a Network Drive If your PC does not have SmartSYNC use the following procedure to setup a Network Drive with My Network Place...

Page 32: ...22 The Network Storage appears in the search results list 4 Double click on the Network Storage to show the Public folder and any other folders you have created...

Page 33: ...d choose Map Network Drive from the dropdown menu The Map Network Drive dialog box appears 6 In the Map Network Drive dialog box choose a drive letter and click the Finish button 7 Double click on the...

Page 34: ...24 The folder on the Network Storage appears under My Computer as a network drive You can now copy files to and from the folder on the Network Storage...

Page 35: ...x On the Windows PC 1 Start ASM 2 In the Tree click on the beside the File Print icon to expand the Tree 3 Click on the Protocol Control icon then click on the UNIX Linux tab 4 Next to Service click t...

Page 36: ...ess folders on the Network Storage In this case access is given for the PUBLIC folder 8 Click on the Sharing Setup icon in the tree 9 Click on the UNIX Linux Sharing tab 10 In the New IP Address field...

Page 37: ...volume or folder use their names 4 Change to the Network Storage directory Type cd Network Storage and press Enter 5 You can now copy files to and from the folder on the Network Storage 6 When you are...

Page 38: ...he user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive Leave the Domain...

Page 39: ...nd the Tree 3 Click on the Protocol Control icon then click on the Macintosh tab 4 Next to Service click the Enable option then click the OK button The Macintosh protocol enables Macintosh PCs to conn...

Page 40: ...ect to Server dialog box type afp 192 168 1 194 and click the Connect button Note that the IP address shown below is only an example The IP address you type in the dialog box on your Macintosh will be...

Page 41: ...he respective fields then click the Connect button The default user name is admin The default password is admin The user name and password are case sensitive 4 In the GNS 4000 dialog box click on the...

Page 42: ...In the GNS 4000 Welcome screen click the OK button A window opens on the Macintosh desktop to access the folder on the Network Storage You can now copy files to and from the folder on the Network Sto...

Page 43: ...your printer according to the printer s Setup Guide or User Manual 2 Install the printer drivers onto your PC as described in the printer s Setup Guide or User Manual Attach the USB cable from your p...

Page 44: ...reen click on the beside the File Print icon to expand the Tree 3 Click on the Protocol Control icon then click on the Windows tab 4 Click the Enable option button beside Services 5 Click the OK butto...

Page 45: ...ork Storage and click the Search button in the side bar The Network Storage appears in the search results list 4 In the computer list double click on the Network Storage to open it If the Connect to d...

Page 46: ...and choose Connect from the dropdown menu 6 When the warning message about printer drivers appears click the OK button to continue 7 In the Add Printer Wizard click on the Manufacturer and model name...

Page 47: ...er Wizard click the OK button 9 To verify printer installation in the Windows Start menu choose Settings then Printers and Faxes The Printers and Faxes screen appears The usbptr1 is the USB printer on...

Page 48: ...nter configuration window opens 2 Click the New button Add a new print queue dialog box opens 3 Click the Forward button 4 In the Name field type a name for the printer such as NAS_printer a descripti...

Page 49: ...01 and click the Forward button The Authentication dialog box opens In the User name and Password fields type admin then click the OK button The user name and password are case sensitive The Printer M...

Page 50: ...the dropdown menu choose the manufacturer of your printer From the model list highlight the model of your computer Then click the Forward button 9 Click the Finish button USBPTR01 is added to your pri...

Page 51: ...ferences 2 Double click on the Print Fax icon 3 Click on the Setup Printers button 4 In the Printer List click on the Add icon The Printer List displays a new panel 5 In the new panel from the popup m...

Page 52: ...pective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive The printer list displays a new panel 8 Highlight the...

Page 53: ...43 9 In the Printer Model popup menu choose the make of your printer 10 In the Model Name list choose the model of your printer 11 Click the Add button USBPTR01 is added to your printer list...

Page 54: ...y to one of the USB connections or use a USB cable whichever is more convenient The USB drive or memory stick appears as a folder called usbdisk when you create your network drive See the instructions...

Page 55: ...The USB drive appears as a folder on the Network Storage when you create a network drive on a Windows PC Follow the procedure Setting up a Network Drive but select the usbdisk folder instead of the p...

Page 56: ...ive appears as a folder on the Network Storage when you create a network drive on a Linux PC Follow the procedure Setting up a Network Drive on a UNIX or Linux PC but select the USBDISK folder instead...

Page 57: ...acintosh PC but select the USBDISK folder instead of the PUBLIC folder 3 10 Disconnecting a USB Drive To disconnect a USB drive or memory stick from the Network Storage 1 Be sure that no files on the...

Page 58: ...48...

Page 59: ...kups For One Touch Backup to work you must Enable One Touch Backup on the Network Storage Create a Backup Schedule in SmartSYNC Notes Windows does not allow SmartSYNC to access protected folders and f...

Page 60: ...ation The destination is a letter typically Z Y or X which represents a network drive on your PC and a specific folder on the Network Storage 5 In the folder list click on the icons to expand the tree...

Page 61: ...If you chose daily choose the time of day in the hour 24 hour clock and minutes dropdown menu If you chose weekly choose the time of day and day of the week in the hour 24 hour clock minutes and day...

Page 62: ...s the One Touch Backup button on the front of the Network Storage Within moments the folders you specified are backed up onto the Network Storage The One Touch Backup function backs up all of the fold...

Page 63: ...k on the My Computer icon 2 Under Network Drives double click on the Network Storage 3 On the Network Storage find the folder called BACKUPDATA The BACKUPDATA folder contains the results of the One To...

Page 64: ...our PC take one of the following actions Move the current files to a different folder on your PC Choose a different restore location folder To restore backup files from the Network Storage to your PC...

Page 65: ...riginal location The same folder on your PC from which the files were copied for the backup Select a restore location A folder on your PC that you specify 5 Click the Start button The files are copied...

Page 66: ...56...

Page 67: ...and then SmartSYNC Selecting a Language To select a language click on Language menu and choose the language you prefer Closing the SmartSYNC Window To close the SmartSYNC window click the X close icon...

Page 68: ...tab Starting ASM LevelOne Advanced Storage Management ASM displays in the default browser To start the default browser and display ASM 1 Open the SmartSYNC window 2 Click on the Open GUI button right...

Page 69: ...e The New IP Address dialog box appears 5 Type the following into the fields provided Computer Name The Network Storage s Server Name in SmartSYNC IP address Subnet Mask Default Gateway Primary DNS Se...

Page 70: ...work Drive button right The Connect Network Drive dialog box appears 3 Choose the Device Name and Share Folder from the dropdown menus The Device Name list begins with Z and goes in reverse alphabetic...

Page 71: ...d in your Network Storage s folders To delete a device record 1 Open the SmartSYNC window 2 Highlight a server in the Server List 3 Click on the Remove Device Record button right A Device List window...

Page 72: ...the Network Storage as a network drive To perform a backup of a selected folder 1 Open the SmartSYNC window 2 Highlight a server in the Server List 3 Click on the Backup tab 4 Select a Destination Des...

Page 73: ...k on the My Computer icon 2 Under Network Drives double click on the Network Storage 3 On the Network Storage find the folder called BACKUPDATA The BACKUPDATA folder contains the results of the One To...

Page 74: ...l overwrite the files on our PC Select a restore location The files from the Network Storage are saved in a set of folders that match the original file structure from where they were copied 6 Optional...

Page 75: ...p or Restore Wizard access the Network Storage as a network drive To schedule the backup of a selected folder 1 Open the SmartSYNC window 2 Click on the Schedule tab 3 Click the Create button 4 In the...

Page 76: ...nd day settings for a scheduled Backup To modify a Backup Schedule 1 Open the SmartSYNC window 2 Click on the Schedule tab 3 In the Schedule list highlight the schedule you want to modify 4 Click the...

Page 77: ...exe file then click the Open button 6 Click the OK button to save your setting 5 9 Viewing the Event Log To view the Event Log 1 Open the SmartSYNC window 2 Click on the Event Log tab 3 From the Type...

Page 78: ...68...

Page 79: ...r address field type in the IP address of the Network Storage Note that the IP address shown below is only an example The IP address you type into your browser will be different ASM uses an HTTP conne...

Page 80: ...opens with the Server Information tab displayed 2 Click on the Open GUI button right Your default browser starts and the ASM login screen displays 3 Type the user name and password in the respective f...

Page 81: ...ting in ASM The Tree is the primary navigation tool in ASM Categories of functions listed with a sign before the icon Icons for specific functions are listed under the categories Click the sign to sho...

Page 82: ...ses available Configure using Specify an IP address Choose this option if you want to set the IP address and other network setting manually 5 If you chose the Configure using Specify an IP address opt...

Page 83: ...d check the boxes of the services you expect to use with this folder then click the Add button Add more folders as required 16 Click the Next button to continue The Step 5 screen appears If a RAID Vol...

Page 84: ...n Changing the Administrator s Password To change the Administrator s password 1 In the Tree click on the beside the Users Groups icon 2 Click on the User Management icon 3 Click on the Change Passwor...

Page 85: ...u can assign permissions to a group the same as you would do with individual users To view a list of groups 1 In the Tree click on the beside the Users Groups icon 2 Click on the Group Management icon...

Page 86: ...from a Group 1 In the Tree click on the beside the Users Groups icon 2 Click on the Group Management icon 3 Click on the Group Members tab 4 From the dropdown menu choose a group from which you want t...

Page 87: ...rage space each user or group can access By default each user and group is assigned an unlimited quota meaning that any one user or group can access the entire storage space In the Quota screen the na...

Page 88: ...rovided Domain Name Kerberos Key Distribution Center Administrator Name Administrator Password See your Network Administrator for help with this information 8 Optional If you chose an Workgroup enter...

Page 89: ...OK button to save your settings 8 In the Tree click on the beside the File Sharing icon 9 Click on the Modify tab 10 From the Folder name dropdown menu choose the folder you want to access 11 Check th...

Page 90: ...cess the specified folder from a Macintosh PC Setting up for FTP Access Follow this procedure to set up FTP access for your folders 1 In the Tree click on the beside the File Print icon 2 Click on the...

Page 91: ...he software driver for your printer must be installed on your PC before you can print from the PC See this User Manual Setting up your DLNA Server The Digital Living Network Alliance DLNA service enab...

Page 92: ...e Sharing icon 3 Click on the Modify tab 4 From the Volume dropdown menu select the RAID Volume containing the folder you want to modify 5 From the Folder Name dropdown menu select the folder you want...

Page 93: ...lders on your Network Storage By default all users and groups have read only access To set up Windows sharing for a folder 1 In the Tree click on the beside the File Print icon 2 Click on the Sharing...

Page 94: ...address of the UNIX or Linux PC from which you will access this folder 7 Click the Add button Be sure the UNIX Linux service is running for this folder Setting up FTP Sharing for a Folder FTP sharing...

Page 95: ...is normal Critical means a disk drive has failed Offline means you cannot access your data Critical and offline RAIDs require you to take corrective action Action Status Idle is normal Rebuilding mea...

Page 96: ...Disks column and click the button to move them to the Disks in RAID column 6 Click the OK button The RAID Volume is created and formatting begins Formatting requires several minutes depending on the...

Page 97: ...k drives highlight disk drives in the Free Disks column and click the button to move them to the Disks in RAID column 7 Click the OK button The RAID Volume is modified as you directed Migration requir...

Page 98: ...D Volume 1 In the Tree click on the beside the RAID File System icon 2 Click on the RAID Management icon 3 Click on the Delete tab 4 Click the option button beside the RAID Volume you want to delete 5...

Page 99: ...matting an External USB Drive or Memory Stick This option only appears when Network Storage does not recognize the file system on the USB drive or memory stick Caution When you format a USB drive or m...

Page 100: ...ete all existing snapshots To setup a Snapshot Backup 1 In the Tree click on the beside the Backup icon 2 Click on the Snapshot Backup icon 3 Click on the Setup tab 4 From the Volume dropdown menu sel...

Page 101: ...Click on the NAS Replication icon The current schedule displays on the Information tab Role Standalone No backup server was specified Primary Server This Network Storage is the primary the other Netwo...

Page 102: ...Storage is the backup server Backup Server The other Network Storage is the primary and this Network Storage is the backup server 5 Optional If you chose Primary or Backup Server type the IP address o...

Page 103: ...ressing a button on the front of the Network Storage To enable One Touch Backup 1 In the Tree click on the beside the Backup icon 2 Click on the Client Backup icon 3 In the One Touch Backup tab click...

Page 104: ...the Network icon 4 Click on the Network Setup icon 5 Click on the Setup tab 6 Optional Type a name for the Network Storage in the Computer Name field 7 Click on an option button to choose an Internet...

Page 105: ...sion Unit MTU The default MTU or frame is 1500 bytes This setting is appropriate for most users See your Network Administrator before you change this setting To make frame size settings 1 In the Tree...

Page 106: ...h service displays on the Information tab ON The service is running OFF The service is not running Viewing the Event Log The event log keeps a log of the 20 most recent events on the Network Storage Y...

Page 107: ...sender s email address that you want to appear in the alert messages 7 Next to SMTP Authentication Click on the Yes option button to enable authentication Click on the No option button to disable aut...

Page 108: ...Mail Address you want to delete 10 Click the OK button 11 In the confirmation box click the OK button Upgrading the System Firmware See Upgrading the Firmware section Installing an Application Plug in...

Page 109: ...on the APC UPS icon 4 Click on the Setup tab The Setup tab enables you to tell the Network Storage how and when to shutdown after a power failure Click the option button beside the shutdown option yo...

Page 110: ...the Tree click on the beside the System icon 2 Click on the Date Time icon 3 Click on the Time Zone tab 4 From the dropdown menu select the time zone for your location 5 Click the OK button 6 Click on...

Page 111: ...ormally you will only need to reboot the Network Storage is after a firmware upgrade See Upgrading the Firmware on page 141 During the reboot none of your folders will be accessible from your networke...

Page 112: ...Tree click on the beside the System icon 2 Click on the Reboot Shutdown icon 3 Click on the Shutdown option 4 Click the OK button 5 In the confirmation box click the OK button Restarting the Network S...

Page 113: ...es when you upgrade the firmware CPU model MPC 8343 Network Adapter Gigabit Ethernet Network Flow Inflow and Outflow speeds in bits per second Viewing Enclosure Information To view enclosure informati...

Page 114: ...104...

Page 115: ...ard or the ASM Setup Wizard The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single Volume Data redundancy fault...

Page 116: ...equals the capacity of the smallest disk drive times the number of disk drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB RAID Volume instead of 460 GB If disk drives...

Page 117: ...o function This is called Fault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining go...

Page 118: ...atabase application and web servers The capacity of a RAID 5 Volume equals the smallest disk drive times the number of disk drives minus one Hence a RAID 5 Volume with four 100 GB disk drives will hav...

Page 119: ...me one drive pair is mirrored together then striped over a second drive pair The data capacity RAID 10 Volume equals the capacity of the smallest disk drive times the number of disk drives divided by...

Page 120: ...n overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an RAID Volume being lost Should not be used in mission critical enviro...

Page 121: ...pplications for RAID 5 File and Application servers WWW E mail and News servers Intranet servers RAID 10 Advantages Disadvantages Implemented as a mirrored RAID Volume whose segments are RAID 0 RAID V...

Page 122: ...g the new disk drive You must designate a disk drive as a Spare By default and unassigned disk drive is Free Use ASM to designate the Free disk drive as a Spare See Maintaining a spare drive is a good...

Page 123: ...vel Adding disk drives but keeping the same RAID level In the migration process the existing RAID Volume is called the Source The proposed RAID Volume is called the Target Each target RAID Volume has...

Page 124: ...RAID 0 RAID Volume RAID 1 A RAID 1 source Volume can migrate to the following target RAID levels Target Requirements RAID 0 Can use same number of disk drives RAID 5 3 disk drives minimum At least 1 m...

Page 125: ...icate that the Network Storage is online If you hear the two beep pattern check the following items System Status LED Drive Status LED RAID Volume status in ASM File System status in ASM Enclosure sta...

Page 126: ...en the Network Storage s front door 2 Pull out the drive carrier with the failed drive 3 Remove the failed disk drive from the drive carrier 4 Install a new disk drive into the carrier 5 Place the car...

Page 127: ...a spare drive is available the RAID Volume begins rebuilding itself automatically For RAID 1 5 and 10 Volumes when no spare drive is available you must replace the failed disk drive The RAID Volume wi...

Page 128: ...plays the RAID Volume as invalid Use the Recover function to validate the RAID Volume The Recover tab is only active when an invalid RAID Volumes present and can be recovered Using the Recover Functio...

Page 129: ...n the File System Status tab If the RAID Volume icon is Critical has a yellow the file system contains errors and you must rebuild the file system See below Rebuilding the File System Caution When you...

Page 130: ...sk drive failure or other problems Responding to Events All events are reported in the Event Log Most events are simply reports that the Network Storage is responding to your commands Many events are...

Page 131: ...usage of volume X is 100 Rebuilding file system The file system is being rebuild by user action NAS Replication NAS replication is completed NAS replication has finished Normal System is busy NAS rep...

Page 132: ...ot again System enclosure System is starting to work Normal System is rebooting System is shutting down System was shut down abnormally The Network Storage shut down incorrectly the last time See Shut...

Page 133: ...eded Task X disk error on disk Y at LBA address with status Z S M A R T threshold exceeded on disk X Check the disk drives Replace the failed drive BSL update on disk X at LBA address Bad sector on a...

Page 134: ...by user action Migration or Rebuilding on array X completed RAID Volume Migration or Rebuild has finished Normal Migration or Rebuilding on array X aborted at Y RAID Volume Migration or Rebuild was a...

Page 135: ...on the nature of the problem If CPU or system temperature is above specification Be sure there is adequate air flow around the Network Storage Be sure the ambient temperature is below 35 C 95 F Check...

Page 136: ...owered up and fully booted The Power Button and System Status LED should be green Be sure the Network Storage is properly connected to your network The Ethernet Activity LED should be green or blinkin...

Page 137: ...rk Storage is installed 1 Open SmartSYNC In the Windows application tray lower right corner of the screen double click on the SmartSYNC icon 2 From the Option menu choose Scan Network Interface 3 In t...

Page 138: ...you are using is operational Switches and hubs have LEDs that light when there is a connection and flash when there is activity Network service connections generally do not have LEDs to verify whether...

Page 139: ...Email Inbox If you enabled Mail Alert in ASM the Network Storage will send you an email message when a problem arises Look for a message from root See Adding an Email Alert Recipient for more informat...

Page 140: ...word admin Use a straightened paper clip or the tip of a ball point pen as a reset tool To reset the Administrator s password 1 Verify that the Network Storage is fully booted 2 Insert your reset tool...

Page 141: ...Settings button 7 The Windows Firewall dialog box opens 8 Click on the Advanced tab 9 Under Network Connection Setting click the Settings button 10 The Advanced Settings dialog box opens 11 Click the...

Page 142: ...132...

Page 143: ...the language you prefer 3 Choose an Initiation Mode Click the Express Mode option if ALL of these conditions apply You have a DHCP server on your network with addresses available You want data protec...

Page 144: ...of the setup instructions describe Advanced mode For setup instructions using Express mode see Setting up the Network Storage 4 Click Next to continue The Discovering LevelOne NAS screen appears 5 Hi...

Page 145: ...then click OK The Administrator and password are case sensitive The Time Zone Date and Time screen appears 7 From the dropdown menus choose your Time Zone Year Month Date Time in hours 24 hour clock m...

Page 146: ...refer to make your own network settings choose this option Important If your DHCP server assigns the IP address to the Network Storage and you later restart the Network Storage the DHCP server might a...

Page 147: ...ndary DNS Note See your Network Administrator for help in making these settings LevelOne suggests that you set the first three octets of the Network Storage s IP address to match the first three octet...

Page 148: ...array a default volume and a default folder called Public Un check the Create new storage box if you already have a RAID and file system on your Network Storage By un checking the box the Wizard will...

Page 149: ...5 Volume Maximum Capacity Creates a RAID 0 Volume on your Network Storage The full combined capacity of the disk drives will be available for data storage but there will be no fault tolerance to prote...

Page 150: ...tem Message appears 13 In the System Message click OK to finish the system initiation The Wizard creates a RAID Volume and a default folder called Public If two disk drives are installed in your Netwo...

Page 151: ...rs under My Computer as a network drive You can now copy files to and from the folder on the Network Storage To access this folder from other PCs see Connecting to the Network Storage To create additi...

Page 152: ...142...

Page 153: ...ick on the beside the Management icon 3 Click on the System Upgrade icon 4 From the Volume dropdown menu choose the Volume that has the folder with the firmware image file 5 From the Folder dropdown m...

Page 154: ...upport the UPnP protocol is one example of an application plug in Follow this procedure to install an application plug in on your Network Storage Downloading the Plug in File To download the plug in f...

Page 155: ...rmation box click the OK button The reboot runs automatically When the Network Storage is fully booted The System Status LED turns green right The buzzer beeps one time if the buzzer is enabled 10 3 R...

Page 156: ...ck panel and gently press the fan into place on the panel The fan snaps into place between the retainer clips 8 Reconnect the fan power harness to its connector on the motherboard 9 Place the back pan...

Page 157: ...the Network Storage and turn the Network Storage upside down 5 Remove the five screws from the bottom of the enclosure 6 Gently pull the silver side panel away from the chassis 7 Gently slide the bla...

Page 158: ...beside the power connector two screws are beside the power supply fan Reassemble the enclosure 1 Place the bottom panel onto the Network Storage chassis The bottom panel locks under the front disk dr...

Page 159: ...ndition does not apply if you assigned your Network Storage s IP address manually If you experience network drive or printer connection failures check the Network Storage s current IP address See Find...

Page 160: ...150...

Page 161: ...ays that says Could not reconnect all network drives The Network Storage reconnects to your PC shortly after Windows starts In most cases the Network Storage network drives will be available by the ti...

Page 162: ...work Storage might not recognize the shortcut and prevent you from copying it If this situation occurs choose a different folder in which to copy the shortcut Does Network Storage support a USB drive...

Page 163: ...RAID Volume on the new Network Storage you must run the Recover function When Network Storage s memory does not match the RAID Volume on the disk drives the RAID Volume is considered invalid and the R...

Page 164: ...o surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a prog...

Page 165: ...provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any w...

Page 166: ...lation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components com...

Page 167: ...nor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be...

Page 168: ...RAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED B...

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