Lenovo ThinkStation P910, Hardware Maintenance Manual

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• Disconnect and reconnect the USB connector to reset the USB device.
Software and driver problems
For some programs, dates cannot be sorted in correct order.
Solution:
Some programs developed before the year 2000 use only the last two digits of a year to sort dates, assuming
the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays. Check with
your software manufacturer to refer to if any updates are available. Many software manufacturers make
updates available from the World Wide Web.
Some application programs do not work as expected.
Solutions:
1. Check whether the problem is caused by an application program.
a. Ensure that the software is compatible with your computer. Refer to the information supplied with
the software for more information.
b. Verify that other software works properly on your computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by an application program:
• Refer to the printed documentation that comes with the program or the help system of the program
for troubleshooting information.
• Update the program. Refer to “Keeping your computer current” on page 56.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.
A device does not work properly due to device driver problems.
Solution:
Update the device driver. Refer to “Keeping your computer current” on page 56.
Diagnostics
Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for your computer.
The diagnostic program is used to test hardware components of your computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of your computer.
Diagnostic programs
Your computer comes with the following diagnostic programs that you can use to help you identify hardware
problems.
Lenovo Solution Center
Lenovo Solution Center enables you to troubleshoot and resolve computer problems. It combines diagnostic
tests, system information collection, security status, and support information, along with hints and tips for
maximum system performance.
Chapter 7
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Troubleshooting, diagnostics, and recovery
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