Landice Warranty and Policies
Warranty Part Ordering
8
The dealer must call for a service authorization number prior to performing any service to verify the treadmill is
under labor warranty. Landice will also take this opportunity to help troubleshoot the problem and, where possible,
send the most likely part to repair in one trip. Whenever possible it is advisable to call Landice from the product
location to successfully diagnose the problem.
Labor claim forms, supplied by Landice, must be submitted within three months from the date service was
performed. Labor claim forms must be completely filled out and have the Landice Service Authorization number at
the top. Generally service claims are paid out upon the return of defective parts and/or crediting of the warranty
invoice. If parts are outstanding for a period of more than 90 days previously submitted service claims will be
returned unpaid.
1.2.2. Floor Models And Dealer Stock
If the dealer sells a product to a customer within one year of its purchase from Landice, the warranty period will be
extended to start from the date of sale to the customer.
If a product is over 1 year old when sold to a customer, it will carry a 5 year parts warranty from the date of shipment
and there will be NO labor warranty.
1.2.3. Parts Policy
Our policy requires that all REQUESTED defective parts be returned to Landice. This will be clearly marked on all
packing slips and Invoices and an ARS tag to pay for its return will be included with the part(s). If Landice does not
need the parts back the packing slips and Invoices will be clearly marked CREDIT. All warranty parts requiring
return will be billed to the dealer at dealer cost. Landice will credit this invoice upon receipt of defective parts. It is
the dealer's responsibility to return the defective parts to Landice with a copy of the invoice or packing slip. If the
defective parts are not returned within 30 days, payment of invoice is expected in full.
1.3.
Warranty Part Ordering
When ordering parts under warranty please have the following information available. Warranty orders cannot be
processed without this information.
1) Customer's name, address and phone number
2) Serial number
3) Detailed description of failure
If the customer has not registered the product it will not have a warranty. No parts will be sent and no Labor Claims
will be paid unless the product is registered according to Landice policy.
1.4.
Purchase Part Ordering
Serial numbers are recommended to help ensure the correct part is shipped. Purchased parts are covered by a
90
day replacement part warranty from the date the order shipped.
*All terms and conditions of Warranty are subject to change. Please contact Landice with questions or concerns.
Summary of Contents for L7 Club
Page 1: ...L7 L8 L9 Treadmill 90 Series Service Manual...
Page 4: ...Grounding Instructions 4...
Page 16: ...Introduction Recommended Tools 16...
Page 26: ...Electrical Reference Harnesses 26...
Page 30: ...Routine Maintenance Maintenance Checklist 30...
Page 102: ...Replacement Parts 102 Figure 8 8 Control Panel 17 16 15 13 14 12 11 11 9 5 3 7 6 2 4 8 1...
Page 116: ...Replacement Parts 116...
Page 119: ......