Landice ELLIPTIMILL E8, Service Manual

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SERVICE REIMBURSEMENT POLICY:
This is offered to all Landice dealers as well as all authorized Landice service
providers. Landice covers our ellipticals with a 1-year labor reimbursement policy. That
means we will pay to fix our ellipticals as long as it’s within one year from the date the
treadmil was purchased.
OUR POLICY:
Landice will reimburse the selling dealer according to our labor rate schedule. If
you are a service provider for Landice and do not sell our product, you have the option of
billing us direct or you can bill the dealer that you’re providing service for. Generally, if
our capped rate does not cover your labor charge you would bill the selling dealer. The
current rate is $30.00 per hour and is capped at a maximum of one hour labor and one
hour travel per elliptical failure. Diagnostic and return trips are not covered. If parts
were credited out or Invoice was partially paid the claim will be denied. Note that set-up
procedures are not covered by this warranty.
Set-Up Includes: Assembly, replacing parts due to cosmetic damage or abuse, and
performing any additional adjustments that may have been upset during shipping.
The dealer must call for a service authorization number prior to performing any
service to verify the elliptical is under labor warranty. It is advisable to call Landice from
the elliptical location to successfully diagnose the problem. This will insure that the
correct part will be shipped out the first time. Labor claim forms must be submitted
within three months from the date service was performed. Labor claim forms must be
completely filled out and have the Landice Service Authorization number at the top.
Generally service claims are paid out upon the return of defective parts and/or crediting
of the warranty invoice. If parts are outstanding for a period of more than 90 days
previously submitted service claims will be returned unpaid.
FLOOR MODELS AND DEALERS STOCK:
If the dealer sells an elliptical to a customer within one year of its purchase from Landice,
the warranty period will be extended to start from the date of sale to the customer. If a
home ellipticall is over 1 year old when sold to a customer, the elliptical will carry a 5
year parts warranty and there will be NO labor warranty. If a commercial unit is over 1