KVH Industries TracPhone FB150, User Manual

Page: 116 / 140

Chapter 5: Troubleshooting
Troubleshooting guide 107
Troubleshooting guide
The table below provides information on some of the problems that might occur,
including possible causes and remedies to solve the problems.
Problem Possible Cause Remedy
No signal or
weak signal from
the BGAN
satellite.
The view to the
satellite is blocked.
Make sure the antenna has a clear
view in all directions. See the
installation manual for details.
The antenna cable is
not properly
connected.
Check that both ends of the cable are
connected properly according to the
guidelines in the Installation manual.
Also check that no connectors are
damaged.
The system is set up
to use one specific
satellite, but the
system is outside
coverage from that
satellite.
Enter the web interface. Select
SETTINGS > Satellite selection.
Select Auto and click Apply .
The system will now search for the
satellite with the strongest signal and
attempt to connect.
No transmission
on the BGAN
network is
possible.
The Radio silence
function is activated
from an external
device connected to
the I/O interface of
the terminal.
If the Radio silence function should
not be activated, deactivate it from
the external device.
Connection to the
Internet cannot be
established.
Your network user
group does not allow
Internet access.
The administrator can access and
change network user groups in the
built-in web interface of the terminal.
The web interface
cannot be
accessed.
The browser is
configured to use a
proxy server.
For Microsoft Internet Explorer,
select Tools > Internet Options >
Connections > LAN Settings and
uncheck Use a proxy server for your
LAN .
You have entered a
wrong IP address.
Check the IP address and re-enter it.
If you do not have the correct IP
address, you can set the IP address
temporarily to the default address
(192.168.0.1) by pressing the Reset
button. See Function of the Reset
button on page 120.
You are connected
using VPN
Close down your VPN connection.