Appendix A Troubleshooting
Appendix A-2 Print Controller INSTRUCTION MANUAL
■
Basic Troubleshooting
This section describes how to troubleshoot ordinary problems that may occur. If a problem cannot be
remedied by using the following countermeasures, contact your service representative.
Refer to these basic countermeasures before looking into specific solutions.
1.
Check the power and cable connections of the copier and computers.
2.
Check the LCD of the copier for information concerning the current problem.
3.
If possible, print the “Test Print” to check that the settings are appropriate.
4.
Check the current status of the Print Controller.
Check the current status shown on the LCD of the Copier Control Panel.
When your job is being processed or waiting to be printed, the current status may be displayed in a
dialog box by double-clicking [Start]-[Settings]-[Printers]-[Konica IP-421 PCL].
5.
Turn off the main power and wait at least ten seconds before switching it on again.
•
If the optional hard disk is not connected and data are transmitted both via parallel port and
network simultaneously, the print controller may not work correctly.
■
General Problems of Printing
●
The Print Controller does not respond to the “Print” command.
1.
Check that [Konica IP-421 PCL] is selected as the current printer.
[Konica IP-421 PCL] must be selected as the current printer in Windows before printing.
2.
Check that the power switch of the copier is turned on.
3.
Print the “Test Print”.
When you cannot print a job from a computer even though you can print a test print, contact your
system administrator or service provider.
●
A message prompts you load to a paper size not currently loaded.
1.
Cancel the job and change the paper size in the “Page (Paper) Setup” dialog box of
the application.
