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Bad connection at USB port on the
Laptop.
Reconnect to the USB port.
Try another USB port.
Reboot the Laptop.
OSD-message: “Firmware Launcher is
not compliant!”
Software-version of Starter-program
does not fit to current firmware.
Normally you can click away the
message, to be able to work with
the basic functions (mirroring …).
Newer features may not be
available.
Download actual Starter-program
and execute, see chapter 7.4, 7.5,
7.6.
“WirelessMedia” (Android or iOS) for
mobile units does not work.
WiFi access point password changed,
when Android or IOS device is
connected to the WiFi access point of
Base-unit.
Connect the mobile device with
WiFi of the Base-unit again.
Password of Base-unit has
changed automatically. Please
enter the changed password,
which is shown in Home screen.
The mobile unit was connected to
another Base-unit.
On Android or IOS devices application,
please click the “DEVICE LIST”, and
click the desired device.
In App “WirelessMedia” will be
displayed no pictures, videos.
When installing the App on mobile
unit, the folders for pictures, videos
have not been confirmed.
Install App again and confirm security
query for pictures, videos or permit in
settings of mobile unit.
The image quality on the main display
screen is not good.
The quality or length of the cable
between the Base-unit and the display
are insufficient.
Try another cable.
Check the cable to be fasten
properly.
Inappropriate resolution for the main
screen. The Basis-unit supports
3840x2160/60Hz, 3840x2160/30Hz,
1920x12000/60Hz. and
1920x1080/60Hz. Scaling has negative
impact on image quality.
Change the resolution on Menu
“Setting”. Best result is, set to ‘native
resolution’ of the main display.
Bad wireless connection. The
connection between the Sensor-
button TOUCH to the Base-unit is not
stable.
Wi-Fi problems.
• Interference in the radio channel.
• Overload in the radio channel.
Klick & Show does not automatically
jump to other channels when there are
changes in the RF environment
Use a Wi-Fi scanner to find a free
wireless frequency and channel and
select it via the setting configuration,
see chapter 5.2.5.
Regularly check the RF environment if
there are frequently changes in WiFi
networks in your environment. Add
your IT department to the WiFi design
in critical cases.
Low signal strength:
Put the Base-unit closer to the
main screen.
Summary of Contents for Klick & Show K-10S
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