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10.
Trouble Shooting
Here you can find some fundamental problems and possible causes, which can be happen during the use of Klick
& Show. Find out the problem you have encountered in the table below and apply the solution.
If you still have difficulty, contact your technical support, your dealer or your IT-administrator.
Problem
Cause
Solution
When using the app "Wireless Media
for iOS or Android" or when using the
sensor button TOUCH, the image is
not shown on the main screen.
Access point of Basic-unit is turned off:
the symbol
is displayed in
upper left corner of main screen.
Use a mouse, or the “Remote Mouse”
feature of the “WirelessMedia for iOS”
or “WirelessMedia for Android” to click
the “Setting” button on Home screen.
Under the menu of Tethering &
portable access point, check on the
Portable Access point to turn it on.
When the Sensor-button TOUCH was
plugged in USB of a Laptop, the
Sensor-button TOUCH is flashing
continuously green and the Software
“WirelessMedia” is not starting.
When you are using Klick & Show for
the first time on your laptop or for
guests, you have to copy the Starter-
program “WirelessMedia-
windows.exe “ or “WirelessMedia-
macOS.app” for first on your Laptop /
PC. Run this Starter-program.
You can run the Starter App without
Admin-rights.
There are 4 possibilities to load the
Starter-program, see chapter 7.4.
Best is:
download the App via LAN or WiFI of
Base-unit.
When the Starter-program is pre-
installed one time, Klick & Show is
ready to use later immediately.
The alternative Starter program
without installation „WirelessMedia-
Pro for Windows“ has been adapted.
This program must be started manually
each time before using Klick & Show
.
If
Sensor-button TOUCH
does not
work, it may be due to an outdated
version of HID driver. The
Sensor-
button TOUCH
adds four USD HID
devices into Windows Device Manager,
when plugged in.
Check Windows device manager for a
not working HID device. right-click on
it and "update the driver software".
Due to active Group Policy by IT
administrators, the installation of
“automatic executed software” in
Windows Autoatart is blocked for
security reasons.
Load the alternative ManualRun-
Starter program without installation
in registry and Windows-Autostart ,
"WirelessMedia-Pro for Windows",
which should be manually executed
each time, before using Klick & Show
in a meeting. This driver can be
downloaded from the Web-server of
the base-unit or from the web page
https://www.klickandshow.com/
, see
Summary of Contents for Klick & Show K-10S
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