Kaleidescape Part No. 101-0105-00 Rev 5
Page 130
Kaleidescape Premiere Line Installation Guide
No video
1. Video cables are loose
or disconnected
Check video cable connections. HDMI cables
and related components are a common source
of problems. Use known good display to verify
the cable connection and signal from the player.
2. Display does not
support current player
output.
Check the video modes supported by the
display.
Open the
SETTINGS
> Components
page in the
browser interface, click the
Settings
button for
the component, select the
VIDEO
tab, and make
VIDEO
settings changes to a supported video
mode.
3. Static IP on player
does not match the IP
range of the server.
A player set to a static IP address can have a
blue glow indicating the player is on the same
network as the server but can be on a different
subnet.
Reset the player to DHCP by pressing the reset
button on the back of the player, and then
reconfigure the player.
4. Onscreen display but
no video playback
If available, test playback of the
Kalahari
HD
movie. This film is HD but has no HDCP
protection. If
Kalahari
plays back, then the
problem is likely an HDCP issue. The
Kaleidescape player likely cannot communicate
with the display to verify that content playback is
allowed. See the article at
www.kaleidescape.com/go/troubleshooting-
video
5. Home-authored
content
Home-authored content which does not follow
Kaleidescape guidelines might import but can
fail to play back.
Refer to the article at
www.kaleidescape.com/go/home-movies.
6. Player is not on the
network or not making
a connection with the
server.
There is video from a player during boot (called
the
lobby screen
), but the onscreen user
interface does not load without a network
connection to the server. Follow the
troubleshooting steps above. Use known good
display to verify the cable connection and the
signal from the player.
7. Wrong source selected. Verify the source setting is correct on the
display, switcher, A/V receiver, or A/V processor.
8. Player is powered off or
in standby.
Power the player on or bring it out of standby
(LEAVE_STANDBY).
Problem
Probable Cause
Solution
