Kaleidescape premiere series, Installation Manual

Page: 125 / 175

Kaleidescape Part No. 101-0105-00 Rev 5 Page 125
Kaleidescape Premiere Line Installation Guide
The login screen
appears, but unable
to log in to the
browser interface. The browser interface is
protected with a
password. If the system administrator does not know the
password, make sure the server is connected to
the Internet and contact Kaleidescape Technical
Support.
When trying to access
the browser interface,
redirected to
Kaleidescape website
or get 404 error. 1. NetBIOS is required to
view the URL
http://my-
kaleidescape
on a
Windows computer,
but is commonly
blocked by firewalls
and other protective
software.
Use the IP address of the server as address for
the browser interface. For example, if the server
IP address is
172.16.31.1 , access the browser
interface at http://172.16.31.1 . The simplest
method to get the current IP address of the
server is look at the
System Summary on the
onscreen display. If using DHCP, this IP address
can change over time. See
Network
Requirements on page 165 .
2. On a Mac, the browser
interface must be
accessed from the
URL
http://my-
kaleidescape.local.
Try entering http://my-kaleidescape.local or the
IP address of the server.
The URL
http://my-kaleidescape.local can
generally be accessed from a Windows
computer with Bonjour installed (Bonjour is
usually included with iTunes).
Information in browser
interface does not
match the system. 1. Multiple Kaleidescape
Systems are set up on
the local network and
using the same
System URL.
Use address
http://ks-[server_serial_number] or
http://ks-[server_serial_number].local or
http://[server_ip_address]
to open the browser interface, open the
SETTINGS > General page to change the System
URL.
Note: If NetBIOS does not resolve, use the
server IP address.
2. Components are not
powered on or not
connected to the
network, and therefore
do not appear on
browser interface.
View http://[server_ip_address]/lskd.html
considering it displays all Kaleidescape
components on the local network. If the
component does not appear on this page, check
power and connectivity.
3. There are multiple
Premiere systems on
the local network and
components are not
linked to the
appropriate system
Open the SETTINGS > Components page and
make note of what components are missing
from the system. Select
add a component from
the message at the top of the browser interface
and add the noted components to the system.
Problem Probable Cause Solution