Kaleidescape Part No. 101-0105-00 Rev 5
Page 120
Kaleidescape Premiere Line Installation Guide
Component does not
show up on the
Components
page of
the browser interface.
1. Component is powered
off.
Turn component on.
2. Network cable is not
connected properly.
Check cable termination and seating. Test with a
known working Ethernet cable.
3. More than one DHCP
server is issuing IP
addresses.
Verify that there is only one DHCP server on the
network.
4. No DHCP server or no
available IP addresses.
Verify there is a DHCP server and that the DHCP
server has available IP addresses in the DHCP
range. (The DHCP server is usually in the router.)
5. Incorrect network
settings.
• Make sure all settings are correct. Check the
list of Kaleidescape devices by entering
[server_ip_address]/lskd.html into the
browser. This procedure will confirm if the IP
address settings are correct.
• Network setting on players and vaults can be
reset to DHCP by pressing the reset button
on the back of the component. The reset
button is inside the pinhole located next to
the analog audio outputs.
• Network settings might have to be changed
through the serial port. Refer to the article at
www.kaleidescape.com/go/set-network-
settings.
6. Network divided with
VLANs.
Check network settings to make sure all
Kaleidescape devices are on the same segment
(or VLAN).
7. Duplicate IP address.
Change the IP address on the device causing
the conflict. This device is very likely newly
added to the network. For example, a new print
server is added to the network at the same
address as a Kaleidescape component.
8. Component not
assigned to the
Premiere system.
When more than one Premiere system is
installed on the same local network, new
components must be linked to the appropriate
system. Click
add a component
from the
message at the top of the browser interface and
add the new component.
When only one Premiere system exists on the
local network, the player will join the system
automatically.
9. Managed switch
configuration.
Verify that ports are set up correctly in the
switch configuration.
Problem
Probable Cause
Solution
