Kaleidescape Part No. 101-0105-00 Rev 5
Page 119
Kaleidescape Premiere Line Installation Guide
Troubleshooting Problems with the Network
Problem
Probable Cause
Solution
Network status lights
are not on.
1. Component has not
finished the boot
process.
Wait at least two minutes for component to
finish booting.
Indicators that boot process is complete:
• Player - the front panel blinks two times
• 3U Server - disk cartridge status lights all on
and hot spare blinks
• 1U+ Movie Server - disk cartridge status
lights all on
• When booting a server, the disk cartridge
status lights come on in a sequential
pattern. When the boot completes, the front
panel blue glow dims.
If the component does not boot, contact an
authorized Kaleidescape dealer or Kaleidescape
Technical Support.
2. Network cable is
defective or not
connected.
Check cable termination and seating. Check
with known good network cable.
3. Switch port is faulty.
Reboot the switch. Test with a known good
switch. Move cable to known good port.
A simple router can be a good tool for
diagnostics. Use the router and bypass the
home network to determine that the
Kaleidescape System works correctly. Then
proceed with network troubleshooting.
4. Server is powered off. Turn server on.