Kaleidescape Part No. 101-0105-00 Rev 5
Page 117
Kaleidescape Premiere Line Installation Guide
The front panel
glows amber, and
network link and
activity status lights
are on.
1. Component network
connection is not
full-duplex or at least
100Base-TX.
Check that the component is connected to a full-
duplex 100Base-TX or 1000Base-T switch. Hubs
and half-duplex switches are not supported. If
used, expect degraded performance or no
playback at all.
2. Component cannot
contact a network
DHCP server.
Verify that the network DHCP server is functioning
properly.
3. There are no available
DHCP addresses.
Configure the network DHCP server with larger IP
address range.
Be sure DHCP address pool is large enough and
does not overlap devices with static IP addresses.
4. Component is outside
normal operating
temperature range.
Check that there is at least 1 inch of clearance in
front and 2 inches of clearance in back of the
component. Verify that the component is not
dusty.
5. A disk cartridge is
missing or has failed
(only happens on a
server).
Remove the server’s front panel and inspect the
status lights on the disk cartridges. Proceed to the
next sections if a disk cartridge status light is not
solid blue.
6. A player or disc vault is
not linked to a system
when more than one
Premiere system is on
the local network.
Link the player or disc vault to the correct system
from the
add a component
link in the message at
the top of the browser interface.
Disk cartridge
status light flashing
blue.
This indicates the hot
spare in a 3U server.
This is normal operation. A normal hot spare
blinks blue every two seconds.
Disk cartridge
status light flashing
amber.
The hot spare in a 3U
Server does not have
enough capacity to
replace at least one of the
drives.
Replace the hot spare with a disk cartridge with
equal or greater capacity than the largest disk
cartridge in the file system.
Disk cartridge
status light does not
come on.
Disk cartridge is either not
seated properly or is
failing to power on.
Turn off the server, wait 30 seconds for the drive
to spin down and check the disk cartridge for a
sticking latch.
Note:
If the latch sticks, visit
www.kaleidescape.com/go/latch.
Reseat the disk cartridge, then turn the server
back on. If the status light remains unlit after
other drives light, the drive has likely failed.
Contact an authorized Kaleidescape dealer or
Kaleidescape Technical Support.
Problem
Probable Cause
Solution
