Juniper QFX3500, Hardware Documentation

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For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html .
RELATED DOCUMENTATION
QFX3500 Device Overview | 51
Returning an EX4300 Switch or Component for Repair or Replacement
If you need to return an EX4300 switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the Serial Number on
an EX4300 Switch or Component” on page 598 .
2. Obtain an Return Materials Authorization (RMA) number from JTAC as described in “Contact Customer
Support to Obtain Return Material Authorization” on page 621 .
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in “Packing an EX4300 Switch or Component
for Shipping” on page 613 .
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html .
Contacting Customer Support to Obtain a Return Materials Authorization
for a QFX Series Device or Component
If you are returning a QFX Series device or component to Juniper Networks for repair or replacement,
you must first obtain a Return Materials Authorization (RMA) from the Juniper Networks Technical
Assistance Center (JTAC).
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