JAI VIS-CAM System, Installation Manual

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Appendix H 93
VIS-CAM Systems
12.4 Troubleshooting:
1 If any errors occur during the firmware upgrade process, document the type of error and redo the
firmware upgrade process WITHOUT REBOOTING THE CAMERA. A CAMERA REBOOT AT THIS TIME COULD
CAUSE CATASTROPHIC FAILURE resulting in the camera having to be returned to JAI for repair.
2 If camera has successfully updated and you are unable to locate the camera with ensetup, follow this
procedure.
12.4.1 Scenario 1: If you can ping the camera
1 Telnet to the camera. Log-in as root, password is JAIPULNiX
2 Type test_bcs –a erase and hit return. This erases APP file from the FlashROM. This process is needed, if
LIB/DRV firmware update fails. If LIB/DRV is corrupt and APP starts, the APP exits abnormally, and the
watchdog timer keeps rebooting the camera.
3 Type reboot and hit return. This reboots the camera.
4 Unzip the firmware ZIP file in your host PC.
5 Telnet to the camera and log-in again.
6 FTP the following 2 files to the camera. (FTP user name = root, password = JAIPULNiX). These 2 files are
common to all EN cameras.
Make sure to change directory to /usr/local/bin (cd /usr/local/bin)
Make sure to set the FTP transfer mode to BINARY mode (bin)
a .drv file
b .app file
7 On the telnet screen, command cd /usr/local/bin
8 Start test_bcs firmware upgrade utility
a test_bcs –l <DRV FILE NAME>.drv
b test_bcs –a <DRV FILE NAME>.app
Make sure to wait until the flashROM updgrade is complete. You’ll see the progress on the screen.
9 After 2 firmware upgrade is complete, type reboot and hit return. This reboots the camera and the 2
new firmware will be loaded.
10 Start ENSetup, or restart it if it was already running. The software should find the camera now. If not,
please contact JAI for the further troubleshooting.
11 If the ENSetup finds the camera, then follow the regular firmware upgrade using ZIP file to make sure
other firmware is updated. H8 and FPGA files are specific to each camera models, and JAI do not
recommend manual upgrade of these firmware. Instead, let ENSetup software automatically find proper
files. See Section XXXXXX.
12.4.2 Scenario 2: If you can not ping the camera
1 Use RS-232 Serial Debug Cable. 9600bps, 8bit, No Parity, 1 stopbit, No Flow Control
2 Reboot the camera.
3 Log-in as root, password is JAIPULNiX
4 Type test_bcs –a erase and hit return. This erases APP file from the FlashROM. This process is needed, if
LIB/DRV firmware update fails. If LIB/DRV is corrupt and APP starts, the APP exits abnormally, and the
watchdog timer keeps rebooting the camera.
5 Type reboot and hit return. This reboots the camera. Make sure to connect Ethernet cable to the
camera at this point.
6 After the camera is up again, log in as a root.