CNC Base machinery / CNC machinery: Type FlatCom
Assembly instruction / Operating instruction for FlatCom Series M, L and XL
page 43
11 Remote diagnosis
For remote diagnosis using the World Wide Web (Internet) please contact our service
department:
Frank Hecht
+49 (0) 6659 / 981-763
Frank Jansen
+49 (0) 6659 / 981-765
For remote diagnosis the Windows program
N
et
V
iewer
O
neTo
O
ne (
NV o2o
) in the
current version becomes applicated as communication tool:
The supposition for Remote diagnosis via Internet is:
Connect the Control-PCs /3/ inside the Control cabinet /5/ of your CNC
machine / CNC base machine to the Internet. For this purpose every
Control-PC is equipped with an Ethernet-Interface.
The connection establishment via Internet is done in three steps:
1
st
Step:
You get in touch with our service department by telephone or email to demand a
consultation / remote diagnosis. The operator (working with the CNC machine) becomes
participant
, the service technician from
isel
Germany acts as
consultant
.
2
nd
Step:
The
consultant
will send per email the Windows p
rogram „NV_o2o_Participant_EN.exe“ to
the
participant
. The participant starts this program on the Control-PC inside the control
cabinet of his CNC machine / CNC base machine. Once started the program will show the
following dialog:
3
rd
Step:
Now the
consultant
will start the Windows p
rogram „NV_o2o_Consultant_EN.exe” on his
Desktop-PC. When the connection to the Control-PC of the
participant
via Internet was
established
,
the
consultant
gives the session number to the
participant
by phone. Now
the
participant
can enter this session number into the edit field, click on the button
“Connect” and the Remote diagnosis can start.
