Ingenico i5100, Operating Manual

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14 Dial-up EFTPOS Merchant Operating Guide – May 2011
In the following situations, the cardholder must be referred to their card issuer
and an alternative form of payment requested.
- Credit account transaction DECLINED
- Savings/Cheque account transaction DECLINED
- Credit/Debit card will NOT READ when performing a Savings/Cheque
account transaction.
Note: The non compliance to the above procedure will be considered a serious
breach of the merchant agreement and may result in termination of your
merchant facility.
4.4 Operating Training Mode
Training mode helps you train new staff members in the operation of the
terminal. Training mode can be initiated at any time during the day without
affecting live value totals. During training mode the terminal will not connect
to the host but will perform all transactions offline. Transactions performed
in training mode will not affect your settlement total.
This function will either start or end the training mode session.
Please Note:
•
Training mode cannot be used for chip cards. If attempted you will receive
the error message ‘CHIP CARDS NOT SUPPORTED IN TRAINING MODE’.
•
If training mode has been inactive for 2 minutes, it will revert back to
live mode.
•
In training mode, whole dollar amounts will generate an approved
transaction. Other amounts will result in a ‘response code’ corresponding
to the number of cents. For example an amount of $2.01 or $0.01 will result
in a response code of 01 Declined, Contact Bank.