Ingenico i5100, Operating Manual

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64 Dial-up EFTPOS Merchant Operating Guide – May 2011
CODE DISPLAY CAUSE/ACTION
00 APPROVED The transaction has been approved.
08 APPROVED
With signature The transaction has been approved if the signature
is correct.
Y1 APPROVED The transaction has been approved.
Y3 APPROVED The transaction has been approved.
01 CALL FOR AUTH Unable to obtain electronic authorisation.
Call for authorisation from appropriate card issuer
then complete manual sales voucher if approved.
02 CALL FOR AUTH Unable to obtain electronic authorisation.
Call for authorisation from appropriate card issuer
then complete manual sales voucher if approved.
03 INVALID PPID Contact Merchant Business Solutions.
04 CONTACT
CARD ISSUER Obtain another form of payment.
Advise cardholder to contact card issuer.
05 CANNOT PAY Obtain another form of payment.
Advise cardholder to contact card issuer.
06 CANNOT PAY Obtain another form of payment.
Advise cardholder to contact card issuer.
08 APPROVED
PENDING
SIGNATURE The transaction is approved if the signature is correct.
The cardholder should now sign the receipt.
12 INVALID
TRANSACTION Retry the transaction selecting a different account.
If the transaction is declined again, obtain another
form of payment.
Advise cardholder to contact issuing bank.
13 CANNOT PAY Obtain another form of payment.
Advise cardholder to contact card issuer.
14 CONTACT
CARD ISSUER Obtain another form of payment.
Advise cardholder to contact card issuer.
30 FORMAT ERR
CALL HELPDESK Power the terminal off and on and retry the
transaction.
Contact Merchant Business Solutions whilst the
cardholder is present to confirm if the transaction has
been processed correctly.