Ingenico i5100, Operating Manual

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24 Dial-up EFTPOS Merchant Operating Guide – May 2011
5.4 How to Void a Transaction
The Void function can be carried out on credit or charge cards to reverse a
transaction that has not yet settled (where available).
Note:
DebitcardandPre-Authorisationtransactionscannotbevoided.
TERMINAL DISPLAY PROCEDURE
22/05/2009 12.34
ENTER AMOUNT Press ENTER until VOID is displayed on the screen.
22/05/2009 12.34
VOID
TIP MOTO
Press the soft key beneath
VOID
.
VOID PASSWORD? Key in the void password and press ENTER .
VOID
ENTER ROC NO. Key in the
ROC
(Record of Charge) number printed
on the receipt of the original transaction and press
ENTER
.
SALE $10.00
………………………………....0076
APPR CODE
692124
ENTER TO CONFIRM
Press ENTER to confirm the transaction.
If incorrect press CANCEL .
CREDIT VOID
PROCESSING The terminal is connecting to the bank and
processing the void.
VERIFY SIGNATURE
CORRECT?
YES/NO
Have the customer sign the receipt. If the signature
matches the signature on the card, press
ENTER .
Otherwise press CANCEL .
Note: A cardholder’s signature is not a necessity for
a void.
CUSTOMER COPY
PRESS ENTER Press
ENTER
to print the customer copy.
Before completing the sale, check that the transaction was approved.
If the transaction is declined, the terminal will display an error message
giving the reason. An explanation of the error code is available in Chapter 11.2,
Response Codes.