Ingenico i5100, Operating Manual

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1 Dial-up EFTPOS Merchant Operating Guide – May 2011
1.0 Introduction 2
1.1 MerchantResponsibility
forEquipmentand
MaterialsProvided 2
1.2 CancellationofFacility 3
1.3 Damaged,LostorStolen
Equipment 3
1.4 MerchantReceipts 3
2.0 Getting Started 5
2.1 i5100EFTPOS 5
2.2 KeyboardLayout 6
2.3 ConnectingtheTerminal 7
2.4 PrinterandPaperLoad
Function 9
3.0 Passwords and Codes 10
3.1 Refundpassword 10
3.2 Settlementpassword 10
3.3 Voidpassword 10
3.4 Terminalpassword 10
3.5 UserManagementCode 11
4.0 Procedures 12
4.1 InsertingaChipCard 12
4.2 SwipingaMagnetic
StripeCard 13
4.3 OperatingTrainingMode 13
4.4 Locking/Unlocking
TerminalKeyboard 14
5.0 Transaction Procedures 18
5.1 HowtoProcessaSale 16
5.2 HowtoProcessaCash
OnlyTransaction 22
5.3 HowtoProcessaRefund 22
5.4 HowtoVoidaTransaction 24
5.5 HowtoProcessa
SalewithTip 26
5.6 HowtoProcessa
TipAdjustment 28
5.7 HowtoProcessMultiple
TipAdjustments 32
5.8 HowtoProcessaMail/
TelephoneOrder/
e-Commercetransaction 33
5.9 HowtoProcessa
Pre-Authorisation 36
5.10 HowtoProcess
aCheckout 38
6.0 How to Operate
User Management
(Shift) Function 41
6.1 HowtoActivate/
DeactivateUser
Management(Shift)mode 41
6.2 HowtoSetUserID’s 42
6.3 HowtoStartShift 43
6.4 HowtoEndShift 43
7.0 Reporting Functions 45
7.1 HowtoPrintSub
TotalsReport 45
7.2 TerminalSettlement 47
7.3 HowtoReprint
LastSettlement 49
7.4 TipReporting 49
7.5 HowtoPrintTipReport 50
7.6 HowtoReprint
LastTransaction 52
7.7 Howtodoa
TransactionScroll 53
7.8 HowtoView
SpecificTransaction 54
7.9 HowtoReprint
SpecificTransaction 55
7.10 HowtoPrint
TransactionLog 55
8.0 Fall Back
Sales Procedures 57
8.1 ElectronicFallBack 57
8.2 ManualFallBack 58
9.0 Interfaced EFTPOS 59
10.0 Minimising Fraud 60
10.1 CCVSecurityCodes 60
11.0 Trouble Shooting 62
11.1 HardwareFaults 62
11.2 ResponseCodes 63
12.0 Glossary 67
Contents
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