Ingenico i5100, Operating Manual

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22 Dial-up EFTPOS Merchant Operating Guide – May 2011
5.3 How to Process a Refund
Refunds may only be processed where there was an initial valid transaction on
the same card.
If a customer returns a purchase, or if an incorrect amount was charged, process
a refund as follows:
TERMINAL DISPLAY PROCEDURE
22/05/2009 12.31
ENTER AMOUNT Press ENTER until RFND is displayed on the screen.
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PRCH
CASH RFND
Press the select key beneath
RFND
.
REFUND PASSWORD? Key in the refund password and press ENTER .
ENTER RFND AMT Key in the refund amount and press
ENTER
.
RFND $5.00
INSERT/SWIPE CRD
Insert the customer’s chip card into the chip card
reader.
Or:
Swipe the customer’s card through the card reader.
RFND $5.00
SELECT ACCOUNT
CHQ
SAV CR
Press the select key beneath the account type
needed.
RFND $5.00
PIN & / OR ENTER
Where prompted, have the cardholder key in their
PIN and press ENTER , or just press ENTER .
1
DEBIT RFND
PROCESSING
The terminal is connecting to the bank and
processing the refund.
VERIFY SIGNATURE
CORRECT? YES/NO
**REMOVE CARD** If the card was inserted, remove the card from the
reader.
If signature is required: Have the customer sign the
receipt. If the signature matches the signature on the
card, press
ENTER . Otherwise press CANCEL .
CUSTOMER COPY
PRESS ENTER Press
ENTER
to print customer receipt.
Note:
1.Foracreditaccount,asignaturemayberequiredforarefundevenwhenaPIN
isentered.
Beforecompletingtherefund,checkthatthetransactionwasapproved.Handthe
customertheircopyofthetransactionrecordandtheircard.Ifthetransactionis
declined,theterminalwilldisplayanerrormessagegivingthereason.Anexplanationof
theerrorcodeisavailableinsection11.2,ResponseCodes.