July 14, 2013
INFODRAW MRS-400 User Manual v5.4.1
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6-4 Frequently Asked Questions (FAQ):
1)
Q: How do I know if my MRS device hardware is working?
A:
Observe the LED lights. In any situation the center red colored LED has to be
illuminated or blinking. The green LED indicates an external power source. The third LED
light (the blue LED), has to be operational and blinking if a cellular modem is inserted in
the device and is working.
2)
Q: How do I download the MRS software to my PC?
A:
The MRS software is either given to you on a CD/ USB Drive by your local Infodraw
Dealer, or can be downloaded at the following address:
3)
Q: How do I operate the “MRS Device Configuration” Program?
A:
Connect a USB cable between the unit and a PC, open the “MRS Device Configurator”
program and then activate the MRS device. Make sure your SIM card is not inserted into
the device when connecting to the Device Configurator.
4)
Q: How do I know if my device is online?
A:
Open the “Media Relay System Monitor” program or the “Mobile Mind” program and
check if an icon (with your device name on it) appears on the left side of your screen
under the “Online Devices” tree. If so, you are connected.
5)
Q: How do I save the changes that I have made in the configuration program?
A:
Every time that a change is made in the MRS Device Configuration program, those
changes need to be saved/ burned into the device and the device needs to be restarted.
In order to save the changes that you have made in the configuration program on your
device, you have to enter the “File” menu and choose the “write on device” option. You
then have to wait until the status bar on the bottom left side of your window shows
“Parameters Saved”. Only after restarting your device will these changes take effect.
6)
Q: How do I know if my server is operational?
A1:
If you are working from the server computer then you should open the “MRS
Monitor” program. In that program, there is a status bar on the bottom-left side of your
window. That status bar should show the following message: “Server is Listening”.
A2:
After confirming that the server is listening, enter the “Neighbourhood” tree. There
you should be able to observe all the devices which are connected to your server. If you
can connect to the “MRS Server Windows Service Program” or the “MRS Monitor Server
Application” from a MRS Client, then your server is operational.
7)
Q: How do I find the ID number of my device?
A1:
Attach your device to a USB cable and open the MRS Device Configurator program.
Open the device Identification tab. There you will find the device ID number.
A2:
Open the MRS monitor program. Double-click on a connected device name. This will
display the device ID number.
