imagistics ix2700, User Manual

Page: 333 / 398

TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 1
22
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself.
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought the
machine. Calls must be made
from within that country.
ERROR MESSAGES
ERROR
MESSAGE CAUSE ACTION
Change Drum
The drum unit is the end of its life. Replace the drum unit with a new
one and reset the drum counter.
Change Drum
Soon
The drum unit is near the end of its life. Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
The drum counter was not reset. 1. Open the front cover, and then
press
Clear/Back
.
2. Press 1 to reset.
Check
Original
The originals were not inserted or fed
properly, or original scanned from ADF was
longer than about 36 inches (90cm). See Original jams on page 22-4.
Check Paper
Upper Tray Empty
Lower Tray Empty
The machine is out of paper or paper is not
properly loaded in the paper tray. Refill the paper in the paper tray or
MP tray.
—
OR —
Remove the paper and load it again.
Check Paper MP
Paper in the MP tray runs out. Reload paper.
Check Paper
Size
When you see this error, the paper in the paper
tray does not match the paper size you set in
Menu , 1 , 3 .
Load the appropriate size paper or
change the default setting. ( See
Setting the Mode Timer on page
4-5.)
Check Scan
Lock
The scanner lock is locked. Release the scanner lock lever, and
then press
Stop .