v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v
See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and
which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number Component
Test
State Description Action
202-901-xxx
Memory
Memory Stress Test
Failed
Test failure.
1. Run the standard DSA memory
diagnostic to validate all memory.
2. Make sure that the DSA code is at the
latest level. For the latest level of DSA
code, go to http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
3. Turn off the system-board tray and
disconnect the chassis from power.
4. Reseat the DIMMs.
5. Reconnect the system to power and
turn on the system.
6. Run the test again.
7. Run the standard DSA memory
diagnostic to validate all memory.
8. If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
202-902-xxx
Memory
Memory Stress Test
Failed
General error:
memory size is
insufficient to run
the test.
1. Turn off and restart the system-board
tray.
2. Make sure that all memory is enabled
by checking the Available System
Memory in the Resource Utilization
section of the DSA event log.
3. Make sure that the DSA code is at the
latest level. For the latest level of DSA
code, go to http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
4. Run the test again.
5. Turn off and restart the system-board
tray if necessary to recover from a
hung state.
6. Run the standard DSA memory
diagnostic to validate all memory.
7. If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
46
System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide
