Diagnostic error codes
The following table describes the messages that the diagnostic programs might
generate and suggested actions to correct the detected problems. Follow the
suggested actions in the order in which they are listed in the action column.
Important:
The DSA diagnostic programs do not support USB CD-ROM drives. If
you run the DSA diagnostic programs while any USB CD-ROM drives are attached,
ignore any optical drive test results that are returned for USB CD-ROM drives.
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v
See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and
which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number Component
Test
State Description Action
089-801-xxx
CPU
CPU Stress Test
Aborted
Internal program
error.
1. Turn off and restart the system-board
tray.
2. Make sure that the DSA code is at the
latest level. For the latest level of DSA
code, go to http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
3. Run the test again.
4. Make sure that the firmware is at the
latest level. The installed firmware level
is shown in the DSA event log in the
Firmware/VPD section for this
component. For the latest level of
firmware, go to http://www.ibm.com/
support/docview.wss?uid=psg1
MIGR-4JTS2T and select your system
to display a matrix of available
firmware.
5. Run the test again.
6. If the system-board tray has stopped
responding, turn it off and restart it.
7. Run the test again.
8. If the problem remains, collect the data
from the DSA event log and send it to
IBM Service. For information about
contacting and sending data to IBM
Service, see http://www.ibm.com/
support/docview.wss?uid=psg1SERV-
CALL.
34
System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide
