v
Use the troubleshooting information in your system documentation, and use the diagnostic tools that
come with your system.
v
Check for technical information, hints, tips, and new device drivers at the IBM support website pages
that are listed in this section.
v
Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the troubleshooting procedures
that IBM provides in the Storage Manager online help or in the documents that are provided with your
system and software. The information that comes with your system also describes the diagnostic tests
that you can perform. Most subsystems, operating systems, and programs come with information that
contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a
software problem, see the information for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available in the documents that
come with your system. This includes printed books, online documents, readme files, and help files. See
the troubleshooting information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software.
Finding Storage Manager software, controller firmware, and readme
files
Storage Manager software and controller firmware are available on the product DVD and can also be
downloaded from the Web. Storage Manager readme files are also found on the Web.
Important:
Before you install Storage Manager software, consult the readme file for your host operating
system. Updated readme files contain the latest device driver versions, firmware levels, limitations, and
other information not found in this document.
1.
Go to the following website:
www.ibm.com/servers/storage/support/disk/
2.
Click the link for your storage subsystem (for example,
DS3400
or
DS4800
).
3.
When the support page for your storage subsystem opens, click the
Download
link in the Support &
Downloads box. The Software and device drivers page opens.
4.
In the Storage Manager section of the table, locate your operating system and version level, and click
the version link in the right hand column. The specific page for your storage subsystem and operating
system version opens.
5.
In the table under File details, click the
*.txt
file link, and the README will open in your Web
browser.
Essential websites for DS3000, DS4000, and DS5000 support
information
The most up-to-date information about DS3000, DS4000, DS5000, and DS5020 storage subsystems and
Storage Manager, including documentation and the most recent software, firmware, and NVSRAM
downloads, can be found at the following websites.
IBM System Storage
®
Disk Storage Systems
Find links to software and firmware downloads, readme files, and support pages for all IBM
System Storage disk storage systems, including DS3000, DS4000, DS5000, and DS5020:
www.ibm.com/systems/support/storage/disk
IBM System Storage Interoperation Center (SSIC)
Find technical support information for your specific DS3000, DS4000, DS5000, or DS5020 storage
xviii
IBM System Storage DS3000, DS4000, and DS5000: Command Line Interface and Script Commands Programming Guide
Summary of Contents for System Storage DS3000
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