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IBM System x3550 M4 Type 7914: Installation and Service Guide

Summary of Contents for Redboks System x3550 M4

Page 1: ...IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 2: ......

Page 3: ...IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 4: ... 781 Notices on page 785 the Warranty Information document and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD Twelfth Edition December 2013 Copyright IBM Corporation 2012 2013 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...ank sparing 54 Installing a memory module 55 Installing an adapter 56 Installing a ServeRAID SAS SATA controller 59 Installing the ServeRAID adapter memory module 64 Installing a RAID adapter battery or flash power module 65 Installing the dual port network adapter 68 Installing a power supply 71 Installing a hot swap ac power supply 72 Installing a hot swap dc power supply 75 Installing a hot swa...

Page 6: ...vering the server firmware UEFI update failure 179 In band manual recovery method 180 In band automated boot recovery method 181 Out of band method 182 Automated boot recovery ABR 182 Nx boot failure 182 Chapter 5 Parts listing IBM System x3550 M4 Type 7914 183 Replaceable server components 183 Structural parts 192 Power cords 193 Chapter 6 Removing and replacing components 197 Returning a device ...

Page 7: ... results 685 DSA Brocade test results 691 DSA checkpoint panel test results 696 DSA CPU stress test results 697 DSA Emulex adapter test results 700 DSA EXA port ping test results 702 DSA hard drive test results 703 DSA Intel network test results 704 DSA LSI hard drive test results 708 DSA Mellanox adapter test results 709 DSA memory isolation test results 710 DSA memory stress test results 758 DSA...

Page 8: ...vi IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 9: ...kt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Copyright IBM Corp 2012 2013 vii ...

Page 10: ... produktet Antes de instalar este produto leia as Informações sobre Segurança Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten viii IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 11: ... or fatal electrical shock v Explosive hazards such as a damaged CRT face or a bulging capacitor v Mechanical hazards such as loose or missing hardware To inspect the product for potential unsafe conditions complete the following steps 1 Make sure that the power is off and the power cords are disconnected 2 Make sure that the exterior cover is not damaged loose or broken and observe any sharp edge...

Page 12: ...r supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wall box that supplies power to the equipment and lock the wall box in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work...

Page 13: ... or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attached to this product v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when the...

Page 14: ...han 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts i...

Page 15: ...tatement 4 CAUTION Use safe practices when lifting 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnecte...

Page 16: ...r on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 26 xiv IB...

Page 17: ...k Safety Information Statement 2 DANGER v Always lower the leveling pads on the rack cabinet v Always install stabilizer brackets on the rack cabinet v Always install servers and optional devices starting from the bottom of the rack cabinet v Always install the heaviest devices in the bottom of the rack cabinet Safety xv ...

Page 18: ...xvi IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 19: ... IBM X Architecture technologies which help increase performance and reliability For more information see What your server offers on page 10 and Reliability availability and serviceability on page 13 You can obtain up to date information about the server and other IBM server products at http www ibm com systems x At http www ibm com support mysupport you can create a personalized support page by i...

Page 20: ... the documentation might be updated occasionally to include information about those features or technical updates might be available to provide additional information that is not included in the server documentation To check for updates go to http www ibm com supportportal Record information about the server in the following table Product name IBM System x3550 M4 server Machine type 7914 Model num...

Page 21: ...s installation and replacement videos and error codes for server support The following illustration shows the QR code http ibm co 114FFrw You can download an IBM ServerGuide Setup and Installation CD to help you configure the hardware install device drivers and install the operating system For a list of supported optional devices for the server see http www ibm com systems info x86servers serverpr...

Page 22: ...ed insert the CD into the CD or DVD drive The Documentation Browser starts automatically v If Autostart is disabled or is not enabled for all users use one of the following procedures If you are using a Windows operating system insert the CD into the CD or DVD drive and click Start Run In the Open field type e win32 bat where e is the drive letter of the CD or DVD drive and click OK If you are usi...

Page 23: ... server It contains information about the safety environmental and electronic emission notices for your IBM product v Licenses and Attributions Documents This document is in PDF format on the IBM Documentation CD It provides the open source notices v Rack Installation Instructions This printed document contains instructions for installing the server in a rack and comes with the rack kit v Rack Saf...

Page 24: ...bered for reference to the corresponding statement in your language in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to...

Page 25: ...600 or PC3 14900 DDR3 1866 Single rank dual rank or quad rank Registered DIMM RDIMM unbuffered DIMM UDIMM or load reduced DIMM LRDIMM v Slots 24 dual inline v Supports depending on the model 4 GB UDIMM 2 GB 4 GB 8 GB and 16 GB RDIMMs 32 GB LRDIMM SATA optical drives optional for 2 5 inch models v DVD ROM v Multi burner Hard disk drive expansion bays depending on the model v 2 5 inch models Up to e...

Page 26: ...our 1 Gb Ethernet ports on the system board and two additional ports when the optional IBM Dual Port 10 Gb Network Adapter is installed v One System Management 1 Gb Ethernet port on the rear connected to a systems management network This system management connector is dedicated to the IMM2 functions v One serial port RAID controllers depending on the model v A ServeRAID H1110 SAS SATA adapter that...

Page 27: ...workload and configuration result in system shutdown or design exposure at 40 C v Specific microprocessors supported environment Microprocessor Intel Xeon E5 2690 135W Temperature 10 C to 27 C 50 F to 80 6 F Altitude 0 to 304 8 m 1 000 ft Microprocessor models with 115W and 130W Temperature 10 C to 35 C 50 F to 95 F Altitude 0 to 914 4 m 3 000 ft Size v 1U v Height 43 mm 1 7 inches v Depth 734 mm ...

Page 28: ...Features on Demand If a Features on Demand feature is integrated in the server or in an optional device that is installed in the server you can purchase an activation key to activate the feature For information about Features on Demand see http www ibm com systems x fod v IBM ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD which you can download from the web provide...

Page 29: ...e data storage capacity and hot swap capability The hot swap server models support a maximum of eight 2 5 inch or three 3 5 inch hot swap Serial Attached SCSI SAS hard disk drives or hot swap Serial ATA SATA hard disk drives The simple swap server models support a maximum of three 3 5 inch simple swap SATA hard disk drives With the hot swap feature you can add remove or replace hard disk drives wi...

Page 30: ...undancy Note You cannot mix 550 watt and 750 watt power supplies in the server v ServeRAID support The ServeRAID adapter provides hardware redundant array of independent disks RAID support to create configurations The standard RAID adapter provides RAID levels 0 1 and 10 An optional RAID adapter is available for purchase v Systems management capabilities The server comes with an integrated managem...

Page 31: ...res that data is available on a single x4 DRAM DIMM after a hard failure of up to two DRAM DIMMs One x4 DRAM DIMM in each rank is reserved as a space device v Diagnostic support for ServeRAID and Ethernet adapters v Error codes and messages v Error correcting code ECC L3 cache and system memory v Full Array Memory Mirroring FAMM redundancy v Hot swap cooling fans with speed sensing capability v Ho...

Page 32: ... and IMM v Systems management monitoring through the Inter Integrated Circuit IC protocol bus v Uncorrectable error UE detection v Upgradeable POST Unified Extensible Firmware Interface UEFI diagnostics IMM firmware and read only memory ROM resident code locally or over the LAN v Vital product data VPD on microprocessors system board power supplies and SAS SATA hot swap hard disk drive or solid st...

Page 33: ...nctions to the base capabilities v Managing the life cycles of virtual resources For more information about IBM Systems Director see the documentation on the IBM Systems Director DVD that comes with the server the IBM Systems Director Information Center at http pic dhe ibm com infocenter director pubs index jsp topic 2Fcom ibm director main helps doc 2Ffqm0_main html and the Systems Management web...

Page 34: ...he optional DVD drive v Optional DVD drive activity LED When this LED is lit it indicates that the optional DVD drive is in use v Operator information panel This panel contains controls and LEDs that provide information about the status of the server For information about the controls and LEDs on the operator information panel see Operator information panel on page 17 v Operator information panel ...

Page 35: ...ed on v Ethernet activity LEDs When any of these LEDs is lit they indicate that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port that corresponds to that LED v System locator button LED Use this blue LED to visually locate the server among other servers A system locator LED is also on the rear of the server This LED is used as a presen...

Page 36: ...ed in your server model Light path diagnostics panel The light path diagnostics panel is located on the top of the operator information panel For additional information about the LEDs on the light path diagnostics panel see Light path diagnostics LEDs on page 137 Note The system service label inside the server cover also provides information about the location of the light path diagnostics LEDs To...

Page 37: ... in Remind mode you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem v Reset button Press this button to reset the server and run the power on self test POST You might have to use a pen or the end of a straightened paper clip to press the button The Reset button is in the lower right corner of the light path diagnostics panel Rear view Th...

Page 38: ...ith the integrated management module II IMM2 The IMM2 can take control of the shared serial port to redirect serial traffic using Serial over LAN SOL v USB connectors Connect a USB device such as a USB mouse or keyboard to any of these connectors v Systems management Ethernet connector Use this connector to connect the server to a network for full systems management information control This connec...

Page 39: ... lit it indicates that sufficient power is coming into the power supply through the power cord During typical operation both the IN OK and OUT OK power LEDs are lit For any other combination of LEDs see DC power supply LEDs on page 143 v OUT OK power LED Each hot swap dc power supply has an OUT OK power LED When the OUT OK power LED is lit it indicates that the power supply is supplying adequate d...

Page 40: ...ing while the server is connected to power and the power on button LED will blink quickly Approximately 5 to 10 seconds after the server is connected to power the power control button becomes active the power on LED will blink slowly and one or more fans might start running to provide cooling while the server is connected to power You can turn on the server by pressing the power control button The...

Page 41: ...e disconnected from the power source 1 2 The server can be turned off in any of the following ways v You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will turn off automatically v You can press the power control button to start an orderly shutdown of the operating system and turn off th...

Page 42: ...24 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 43: ...he best practices to apply current firmware and device driver updates for the server and optional devices To download the IBM System x Firmware Update Best Practices document go to www ibm com support entry portal docdisplay lndocid MIGR 5082923 brandind 5000008 Additional hints and tips are available from the following sites v IBM support http www ibm com supportportal v System x configuration to...

Page 44: ...erver repackage it in the original undamaged packing material and observe IBM procedures for shipping Support information for IBM Business Partners is available at http www ibm com partnerworld How to send DSA data to IBM Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM Before you send diagnostic data to IBM read the terms of use at http www ibm com de support ecurep te...

Page 45: ...ped which means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component Figur...

Page 46: ...ows the internal connectors on the system board System board external connectors The following illustration shows the external connectors on the system board Figure 15 System board internal connectors 28 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 47: ...eview the information in Safety on page vii Installation guidelines on page 33 Handling static sensitive devices on page 36 and Turning off the server on page 23 2 Any system board switch or jumper block that is not shown in the illustrations in this document are reserved 3 If there is a clear protective sticker on the top of the switch blocks you must remove and discard it to access the switches ...

Page 48: ...JP6 System TPM physical presence jumper v Pins 1 and 2 Normal default v Pins 2 and 3 Indicates a physical presence to the system TPM Notes 1 If no jumper is present the server responds as if the pins are set to the default 2 Changing the position of the UEFI boot backup jumper JP2 from pins 1 and 2 to pins 2 and 3 before the server is turned on alters which flash ROM page is loaded Do not change t...

Page 49: ...ower on password in overridden Changing the position of this switch does not affect the administrator password check if an administrator password is set See Passwords on page 111 for additional information about passwords The following table describes the functions of the button on the system board Table 4 Button on the server Button name Function Force NMI button This button is on the rear of the...

Page 50: ...mitting diodes LEDs on the system board System board optional device connectors The following illustration shows the connectors on the system board for the optional devices Figure 18 System board LEDs 32 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 51: ...ork safely v Make sure that the devices that you are installing are supported For a list of supported optional devices for the server see http www ibm com systems info x86servers serverproven compat us v When you install your new server take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server ...

Page 52: ...nd other devices v Back up all important data before you make changes to disk drives v Have a small flat blade screwdriver a small Phillips screwdriver and a T8 torx screwdriver available v To view the error LEDs on the system board and internal components leave the server connected to power v You do not have to turn off the server to install or replace hot swap power supplies hot swap fans or hot...

Page 53: ...ver without the air baffle might cause the microprocessor to overheat v Microprocessor socket 2 always contains either a socket cover or a microprocessor and heat sink v You have installed the fourth and sixth fans when you installed the second microprocessor option Working inside the server with the power on Use this information when working inside the server with the power on Attention Static el...

Page 54: ...utside of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do not place the device on the server cover or on a metal surface v Take additional care wh...

Page 55: ...e the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Turning off the server on page 23 3 Remove the cover see Removing the cover on page 36 4 Grasp the air baffle disengage pins from pin holes then lift the air baf...

Page 56: ...comes with the drive v Select the bay in which you want to install the drive v Check the instructions that come with the drive to determine whether you have to set any switches or jumpers on the drive If you are installing a SAS or SATA hard disk drive be sure to set the SAS or SATA ID for that device v The hot swap server models support up to eight 2 5 inch or three 3 5 inch hot swap SAS or SATA ...

Page 57: ...server The following illustration shows the location of the IDs of the hard disk drives The ID numbers and the drive bay numbers are the same 3 5 inch hot swap hard disk drive IDs The hot swap drive ID that is assigned to each drive is printed on the front of the server The following illustration shows the location of the IDs of the hard disk drives The ID numbers and the drive bay numbers are the...

Page 58: ...information to install hot swap hard disk drives About this task To install a hot swap SAS or SATA hard disk drive complete the following steps Note If you have only one hard disk drive you must install it in the bay 0 upper left Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Remove the filler panel from the empty drive bay Keep t...

Page 59: ... do so now Results If you have other devices to install or remove do so now Otherwise go to Completing the installation on page 96 Installing simple swap hard disk drives Use this information to install simple swap hard disk drives About this task You must turn off the server before installing simple swap drives in the server Before you install a simple swap SATA hard disk drive read the following...

Page 60: ...vent that you later remove the device To install a simple swap hard disk drive complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Remove the filler panel from the empty drive bay 4 Touch the static protectiv...

Page 61: ...page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables Note When you disconnect the power source from the server you lose the ability to view the LEDs because the LEDs are not lit when the power source is removed Before you disconnect the power source make a note of which LEDs are lit including the LEDs that are lit on the operation information ...

Page 62: ...ives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Figure 29 DVD ...

Page 63: ...ntains the new optical drive to any unpainted metal surface on the server then remove the optical drive from the package and place it on a static protective surface 7 Follow the instructions that come with the DVD drive to set any jumpers or switches 8 Attach the drive retention clip that you removed from the DVD drive filler panel to the side of the new DVD drive 9 Align the DVD drive in the driv...

Page 64: ...rive cable see Replacing the DVD drive cable on page 233 The following illustration shows the cable routing for the DVD drive Figure 31 DVD drive installation 46 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 65: ...rmation that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Remove the cover see Removing the cover on page 36 4 Remove the air baffle see Removing the air baffle on page 37 5 Align the cable connector with the connector on the rear of the DVD drive cage Press the cable connec...

Page 66: ... cable Attention Follow the optical drive cable routing as the illustration shows Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board Figure 33 DVD drive cable latch 48 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 67: ...es that the memory configuration has changed v The server supports only industry standard double data rate 3 DDR3 1066 1333 1600 or 1866 MHz PC3 8500 PC3 10600 PC3 12800 or PC3 14900 registered or unbuffered synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs with error correcting code ECC See http www ibm com systems info x86servers serverproven compat us for a list of...

Page 68: ...RAMs 8 byte primary data bus 14900 14 93 GBps DDR3 1866 SDRAMs 8 byte primary data bus m is the DIMM type E Unbuffered DIMM UDIMM with ECC x72 bit module data bus L Load Reduction DIMM LRDIMM R Registered DIMM RDIMM U Unbuffered DIMM with no ECC x64 bit primary data bus aa is the CAS latency in clocks at maximum operating frequency bb is the JEDEC SPD Revision Encoding and Additions level cc is th...

Page 69: ...B 24 Single rank RDIMM 2 GB 48 GB 24 Single rank RDIMM 4 GB 96 GB 24 Dual rank RDIMM 4 GB 96 GB 24 Dual rank RDIMM 8 GB 192 GB 24 Dual rank RDIMM 16 GB 384 GB 16 Quad rank RDIMM 8 GB 128 GB 24 Quad rank LRDIMM 32 GB 768 GB v The UDIMM option that is available for the server is 4 GB The server supports a minimum of 4 GB and a maximum of 64 GB of system memory using UDIMMs v The RDIMM options that a...

Page 70: ...connectors on the system board DIMM installation sequence Depending on the server model the server may come with a minimum of one 2 GB or 4 GB DIMM installed in slot 1 When you install additional DIMMs install them in the order shown in the following table to optimize system performance In general all three channels on the memory interface for each microprocessor can be populated in any order and ...

Page 71: ... memory mirrored channel is enabled For example if you install 64 GB of memory using RDIMMs only 32 GB of addressable memory is available when you use memory mirrored channel v For UDIMMs DIMM connectors 3 6 7 and 10 for microprocessor 1 and DIMM connectors 15 18 19 and 22 for microprocessor 2 are not used in memory mirrored channel mode The following diagram lists the DIMM connectors on each memo...

Page 72: ...DIMM connectors on each memory channel Follow the installation sequence for rank sparing mode v Install at least one quad rank DIMM in a channel v Install at least two single rank or dual rank DIMMs in a channel Table 8 Memory rank sparing mode DIMM population sequence Number of DIMMs Number of installed microprocessor DIMM connector First pair of DIMMs 1 1 2 Second pair of DIMMs 1 4 5 Third pair ...

Page 73: ...kage that contains the DIMM to any unpainted metal surface on the outside of the server Then remove the DIMM from the package 7 Turn the DIMM so that the alignment slot align correctly with the alignment tab 8 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector see System board optional device connectors on page 32 for the locations...

Page 74: ...he server v Read the following table before installing memory modules when any Quadro adapters is installed Table 9 NVIDIA Quadro video adapter configurations Description Supported maximum total memory size Quadro 600 adapter 128 GB Quadro 2000 adapter 512 GB v Read the following table before installing NAND flash adapters Table 10 Adapter configurations Description Option part number PCI riser 1 ...

Page 75: ...manager active power management event signal will be enabled by the system board logic v The server provides two PCI riser card slots on the system board The following information describes the PCI riser card slots and the type of adapters that the riser cards support If you want to install a PCI Express or PCI X adapter you must order the PCI riser card option PCI riser slot 1 This slot supports ...

Page 76: ...bles before you install the adapter 5 Insert the adapter into the PCI riser card assembly aligning the edge connector on the adapter with the connector on the PCI riser card assembly Press the edge of the connector firmly into the PCI riser card assembly Make sure that the adapter snaps into the PCI riser card assembly securely Attention When you install an adapter make sure that the adapter is co...

Page 77: ...cation of the connectors To install a SAS SATA adapter complete the following steps Depending on the server model the server comes with a ServeRAID H1110 a ServeRAID M1115 a ServeRAID M5110 or a ServeRAID 5210 SAS SATA adapter installed Note Remove the PCI bracket that come with ServeRAID H1110 ServeRAID M1115 ServeRAID M5110 SAS SATA or a ServeRAID 5210 adapter before installing a SAS SATA adapte...

Page 78: ...orrectly with the connector on the system board 7 Insert the SAS SATA adapter in the dedicated connector on the system board or PCI riser card slots Attention Incomplete insertion might cause damage to the server or the adapter a Insert the SAS SATA adapter into the RAID connector on the system board until it is firmly seated The retention brackets secure the SAS SATA adapter in place when the ada...

Page 79: ...8 Route the backplane signal cables see Cabling backplane on page 199 Figure 42 Adapter installation Chapter 2 Installing optional devices 61 ...

Page 80: ...l cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS SATA connector on the ServeRAID adapter Figure 43 ServeRAID adapter cable routing Figure 44 ServeRAID H1110 adapter cable routing 62 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 81: ...for drive bays 4 through 7 and connect it to the ServeRAID adapter connector for drive bays 4 through 7 port 1 Connect the other signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the other connector port 0 on the adapter Results Note When you restart the server you are prompted to import the existing RAID configuration to the new ServeRAID adapter If...

Page 82: ...eral devices and disconnect all power cords 3 Remove the cover see Removing the cover on page 36 4 Remove the ServeRAID SAS SATA controller see Removing a ServeRAID SAS SATA controller on page 253 5 Align the memory module with the connector on the ServeRAID adapter and push it into the connector until it is firmly seated Results If you have other devices to install or remove do so now Otherwise g...

Page 83: ... install a RAID adapter battery or flash power module in the server complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cords and external devices 3 Remove the cover see Removing the cover on page 36 4 Install the ServeRAID adapter on the s...

Page 84: ...der 8 Install the battery or flash power module a Release the retention clip in the open position b Align the cable connector with the slot on the holder Place the battery or flash power module into the holder and make sure that the holder engages the battery or flash power module securely Figure 48 RAID adapter battery or flash power module cable connection 66 IBM System x3550 M4 Type 7914 Instal...

Page 85: ...tery or flash power module d Lower and press down on the retention clip until it snaps in place to hold the battery or flash power module firmly in place Results If you have other devices to install or remove do so now Otherwise go to Completing the installation on page 96 Figure 49 RAID adapter battery or flash power module installation Chapter 2 Installing optional devices 67 ...

Page 86: ...llowing notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter v To configure network adapters complete the following steps 1 From the Setup utility main menu see Using the Setup utility on page 106 select System Settings Network 2 From the Network Device List select one network adapter Note You might need to enter eac...

Page 87: ...ual Port 10GbE SFP Embedded VFA III function at 100M connection speed with Wake on LAN feature The Emulex Dual Port 10GbE SFP Embedded VFA III is automatically disabled if one of the following errors occurs v An error log indicates a temperature warning for the Ethernet adapter v All power supplies are removed or the server is disconnected from the power source To install the dual port network ada...

Page 88: ...ackage 7 Align the adapter so that the port connectors on the adapter line up with the pin and thumbscrew on the chassis then align the connector of the adapter with the adapter connector on the system board Figure 50 Adapter filler panel removal Figure 51 Network adapter installation 70 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 89: ...oard or the adapter 9 Fasten the thumbscrew on the rear side of the chassis 10 Fasten the two captive screws on the network adapter 11 Reinstall the PCI riser card assembly in PCI riser connector 2 if you have removed it previously see Replacing a PCI riser card assembly on page 245 Results If you have other devices to install or remove do so now Otherwise go to Completing the installation on page...

Page 90: ...t be with the same power rating or wattage to ensure that the server will operate correctly For example you cannot mix 550 watt and 750 watt power supplies in the server v Power supply 1 is the default primary power supply If power supply 1 fails you must replace the power supply with the same wattage immediately v You can order an optional power supply for redundancy v These power supplies are de...

Page 91: ...ed metal surface on the server then remove the power supply from the package and place it on a static protective surface 3 If you are installing a hot swap power supply into an empty bay remove the power supply filler from the power supply bay 4 Grasp the handle on the rear of the power supply and slide the power supply forward into the power supply bay until it clicks Make sure that the power sup...

Page 92: ...bel provided over the existing power information label on the server Power supplies in the server must be with the same power rating or wattage to ensure that the server will operate correctly 10 If you are adding a power supply to the server attach the redundant power information label that comes with this option on the server cover near the power supplies Figure 54 Power information label 1 xxx ...

Page 93: ... wattage immediately v You can order an optional power supply for redundancy v These power supplies are designed for parallel operation In the event of a power supply failure the redundant power supply continues to power the system The server supports a maximum of two power supplies Regulations v It is the customer s responsibility to supply the necessary power cable To reduce the risk of electric...

Page 94: ...pment that has a connection between the earthed conductor of the same dc supply circuit and the earthing conductor and also the point of earthing of the dc system The dc system shall not be earthed elsewhere v The dc supply source shall be located within the same premises as this equipment v Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and ...

Page 95: ...ment that is to be attached to this product 2 Attach signal cables to the product 3 Attach power cords to the product v For ac systems use appliance inlets v For dc systems ensure correct polarity of 48 V dc connections RTN is and 48 V dc is Earth ground should use a two hole lug for safety 4 Attach signal cables to other devices 5 Connect power cords to their sources 6 Turn ON all the power sourc...

Page 96: ...s to exceed a safe level 60 V direct current v Incorporate a readily available approved and rated disconnect device in the field wiring v See the specifications in the product documentation for the required circuit breaker rating for branch circuit overcurrent protection v Use copper wire conductors only See the specifications in the product documentation for the required wire size v See the speci...

Page 97: ...olt power cable Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Touch the static protective package that contains the hot swap power supply to any unpainted metal surface on the server then remove the power supply from the package and place it on a static protective surface 3 Turn off the circuit breaker for the dc power source to ...

Page 98: ...must accommodate the wires that are described in Regulations on page 75 The minimum nominal thread diameter of a pillar or stud type of terminal must be 4 mm for a screw type of terminal the diameter must be 5 0 mm 9 Turn on the circuit breaker for the dc power source to which the new power supply is connected 10 Make sure that the green power LEDs on the power supply are lit indicating that the p...

Page 99: ...eplace a failed hot swap fan within 30 seconds To install an additional hot swap fan complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Remove the cover see Removing the cover on page 36 3 Remove the fan filler panel if it has not been removed already Keep the filler panel in a safe place 4 Touch the stati...

Page 100: ... fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board Figure 60 Fan installation 82 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 101: ...wise go to Completing the installation on page 96 Installing a USB embedded hypervisor flash device Use this information to install a USB embedded hypervisor flash device About this task To install a USB hypervisor flash device complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peri...

Page 102: ...se the microprocessor installation tool to install a microprocessor Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board Any damage to the microprocessor sockets may require replacing the system board v Be extremely careful the microprocessor socket contacts are very fragile Do not touch the microprocessor socket contacts Contaminants on the...

Page 103: ...g a memory module on page 49 for details about the installation sequence v Do not mix microprocessors with different cores in the same server v To ensure proper server operation when you install an additional microprocessor use microprocessors that have the same QuickPath Interconnect QPI link speed integrated memory controller frequency core frequency power segment internal cache size and type v ...

Page 104: ...lustration To install an additional microprocessor and heat sink complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables Attention When you handle static sensitive devices take precautions to avoid damage from stat...

Page 105: ...pen the packaging that contains the new microprocessor installation tool assembly and carefully remove the installation tool assembly from the package Note Do not touch the microprocessor contacts Contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket b Remove the microprocessor protective cover if one is present The...

Page 106: ...to insert the microprocessor into the socket and lift the installation tool out of the socket v If using Installation Tool B twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket and lift the installation tool out of the socket The following illustration shows the tool handle in the open position Installation tool Microprocessor Co...

Page 107: ...al material on the bottom of the heat sink or on top of the microprocessor Touching the thermal material will contaminate it 8 Remove the microprocessor socket cover tape or label from the surface of the microprocessor socket if one is present Store the socket cover in a safe place E5 x6xx E5 x6xx v2 H L Figure 68 Installation Tool B Figure 69 Installation tool handle adjustment Chapter 2 Installi...

Page 108: ...ot set down the heat sink after you remove the plastic cover v Do not touch the thermal grease on the bottom of the heat sink Touching the thermal grease will contaminate it 10 Install the heat sink Attention v Do not set down the heat sink after you remove the plastic cover v Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover Touching the thermal gre...

Page 109: ...wn d Press firmly on the heat sink e Rotate the heat sink retention module release lever to the closed position and hook it underneath the lock tab 11 If you installed the second microprocessor install the fourth and sixth fans see Replacing a hot swap fan on page 267 Results If you have other devices to install or remove do so now Otherwise go to Completing the installation on page 96 Figure 72 T...

Page 110: ...r and heat sink complete the following steps Procedure 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink Note Make sure that all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor t...

Page 111: ...anels v One SAS signal cable Note The 4 pac HDD option including structural parts and Tier 1 parts To install a SAS SATA 4 Pac HDD option complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Remov...

Page 112: ...information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Remove the cover see Removing the cover on page 36 4 From the front of the server slide the operator information panel into the server until it clicks into place 5 Inside the server connect the cable ...

Page 113: ...e or connector v The operator information panel cable must pass through the chassis latch between fan 3 and fan 4 in order not to impede the fan cage 6 Replace the cover see Replacing the cover on page 209 7 Slide the server into the rack 8 Reconnect the power cords and any cables that you removed 9 Turn on the peripheral devices and the server Figure 78 Operator information panel cable connection...

Page 114: ... devices and make sure that no error LEDs are lit 8 IBM Business Partners only Complete the additional steps in Instructions for IBM Business Partners on page 26 Replacing the air baffle Use this information to replace the air baffle About this task To replace the air baffle if it has been removed complete the following steps Procedure 1 Read the safety information that begins on Safety on page vi...

Page 115: ...t Before you slide the cover forward make sure that all the tabs on the front rear and side of the cover engage the chassis correctly If all the tabs do not engage the chassis correctly it will be very difficult to remove the cover later 2 Position the cover on top of the server 3 Slide the cover toward the front of the server 4 Make sure that the cover correctly engages all the inset tabs on the ...

Page 116: ... cables The following illustrations show the locations of the input and output connectors of the server Figure 80 Cover installation Figure 81 2 5 inch model front of server Figure 82 3 5 inch model front of server 98 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 117: ...utility starts automatically so that you can save the new configuration settings Some optional devices have device drivers that you must install For information about installing device drivers see the documentation that comes with each device If the server has an optional RAID adapter and you have installed or removed a hard disk drive see the documentation that comes with the RAID adapter for inf...

Page 118: ...100 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 119: ... or UpdateXpress CD image An UpdateXpress System Pack contains an integration tested bundle of online firmware and device driver updates for your server Use UpdateXpress System Pack Installer to acquire and apply UpdateXpress System Packs and individual firmware and device driver updates For additional information and to download the UpdateXpress System Pack Installer go to the ToolsCenter for Sys...

Page 120: ...d installation tools that are designed for the server Use this CD during the installation of the server to configure basic hardware features such as an integrated SAS SATA controller with RAID capabilities and to simplify the installation of your operating system For information about using this CD see Using the ServerGuide Setup and Installation CD on page 104 v IBM FastSetup IBM FastSetup is a n...

Page 121: ...en capture feature to assist in determining the cause of the hang condition For more information see Using the remote presence and blue screen capture features on page 115 v Ethernet controller configuration For information about configuring the Ethernet controller see Configuring the Ethernet controller on page 119 v Features on Demand software Ethernet software The server provides Features on De...

Page 122: ...ector Notes 1 For more information about the Human Interface Infrastructure HII and SAS2IRCU go to http www ibm com support entry portal docdisplay lndocid MIGR 5088601 2 For more information about the MegaRAID go to http www ibm com support entry portal docdisplay lndocid MIGR 5073015 Using the ServerGuide Setup and Installation CD Use this information as an overview for using the ServerGuide Set...

Page 123: ...D configuration program v Checks the microcode firmware levels of a ServeRAID adapter and determines whether a later level is available from the CD v Detects installed hardware options and provides updated device drivers for most adapters and devices v Provides diskette free installation for supported Windows operating systems v Includes an online readme file with links to tips for your hardware a...

Page 124: ...verGuide program prompts you to insert your operating system CD and restart the server At this point the installation program for the operating system takes control to complete the installation Installing your operating system without using ServerGuide Use this information to install the operating system on the server without using ServerGuide If you have already configured the server hardware and...

Page 125: ...those changes are reflected in the system information you cannot change settings directly in the system information This choice is on the full Setup utility menu only System Summary Select this choice to view configuration information including the ID speed and cache size of the microprocessors machine type and model of the server the serial number the system UUID and the amount of installed memor...

Page 126: ...nk Support Select this choice to enable or disable UEFI to interact with PCI mass storage devices that are non UEFI compliant The default is Enable Infinite Boot Retry Select this choice to enable or disable UEFI to infinitely retry the legacy boot order The default is Disable BBS Boot Select this choice to enable or disable legacy boot in BBS manner The default is Enable System Security Select th...

Page 127: ...ge the storage device settings Network Select this choice to view or change the network device options such as iSCSI Drive Health Select this choice to view the status of the controllers installed in the blade server v Date and Time Select this choice to set the date and time in the server in 24 hour format hour minute second This choice is on the full Setup utility menu only v Start Options Selec...

Page 128: ...ar System Event Log Select this choice to clear the system event log v User Security Select this choice to set change or clear passwords See Passwords on page 111 for more information This choice is on the full and limited Setup utility menu Set Power on Password Select this choice to set or change a power on password See Power on password on page 111 for more information Clear Power on Password S...

Page 129: ...pes the administrator password has access to the full Setup utility menu the system administrator can give the user authority to set change and delete the power on password A user who types the power on password has access to only the limited Setup utility menu the user can set change and delete the power on password if the system administrator has given the user that authority Power on password I...

Page 130: ...is document While the server is turned off move power on password switch switch 4 on the system board switch block SW3 to the On position to enable the power on password override You can then start the Setup utility and reset the power on password You do not have to return the switch to the previous position The power on password override switch does not affect the administrator password Figure 84...

Page 131: ...he Up arrow and Down arrow keys to select an item from the menu and press Enter Results The next time the server starts it returns to the startup sequence that is set in the Setup utility Starting the backup server firmware The system board contains a backup copy area for the server firmware This is a secondary copy of the server firmware that you update only during the process of updating the ser...

Page 132: ... the operating system watchdog timer times out The IMM might be configured to watch for the operating system watchdog timer and reboot the system after a timeout if the ASR feature is enabled Otherwise the IMM allows the administrator to generate a nonmaskable interrupt NMI by pressing an NMI button on the light path diagnostics panel for an operating system memory dump ASR is supported by IPMI v ...

Page 133: ...et client application can access the SOL connection For more information about IMM see the Integrated Management Module II User s Guide at www ibm com support entry portal docdisplay lndocid MIGR 5089484 brandind 5000008 Using the remote presence and blue screen capture features The remote presence and blue screen capture features are integrated functions of the integrated management module II IMM...

Page 134: ...s for example 5C F3 FC FF FE 5E AA D0 5 Convert the first pair of hexadecimal characters to binary for example 5 0101 C 1100 which results in 01011100 F3 FC FF FE 5E AA D0 6 Flip the 7th binary character from left 0 to 1 or 1 to 0 which results in 01011110 F3 FF FE 5E AA D0 7 Convert the binary back to hexadecimal for example 5E F3FCFFFE5EAAD0 Obtaining the IP address for the IMM To access the web...

Page 135: ... you are using the IMM for the first time you can obtain the user name and password from your system administrator All login attempts are documented in the system event log Note The IMM is set initially with a user name of USERID and password of PASSW0RD with a zero not a the letter O You have read write access You must change the default password the first time you log on 3 Click Log in to start ...

Page 136: ...Setup is displayed press F1 3 From the Setup utility main menu select Boot Manager 4 Select Add Boot Option then select Generic Boot Option Embedded Hypervisor Press Enter and then select Esc 5 Select Change Boot Order Change the order Use the Up arrow and Down Arrow keys to select Embedded Hypervisor and use the plus and minus keys to move Embedded Hypervisor in the boot order When Embedded Hyper...

Page 137: ...protocols that is integrated in the integrated management module For more information and instructions for activating the Features on Demand Ethernet software key see the IBM Features on Demand User s Guide To download the document go to http www ibm com systems x fod log in and click Help Enabling Features on Demand RAID software You can activate the Features on Demand FoD software upgrade key fo...

Page 138: ...he ASU program to configure the optional remote presence features or other IMM2 settings The remote presence features provide enhanced systems management capabilities In addition the ASU program provides IMM LAN over USB interface configuration through the command line interface Use the command line interface to issue setup commands You can save any of the settings as a file and run the file as a ...

Page 139: ...yed in a table 4 Select the updates that you want to install and click Install to start the installation wizard Installing updates with your management server is not connected to the Internet About this task If your management server is not connected to the Internet to locate and install updates and interim fixes complete the following steps Procedure 1 Make sure that you have run the Discovery an...

Page 140: ...ng methods to access the Integrated Management Module IMM to set the UUID v Online from the target system LAN or keyboard console style KCS access v Remote access to the target system LAN based v Bootable media containing ASU LAN or KCS depending upon the bootable media 3 Copy and unpack the ASU package which also includes other required files to the server Make sure that you unpack the ASU and th...

Page 141: ...cated and user restricted You do not need to specify a value for access_method when you use this access method Example asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value The KCS access method uses the IPMI KCS interface This method requires that the IPMI driver be installed Some operating systems have the IPMI driver installed by default ASU provides the corresponding mapping layer See the Advanced S...

Page 142: ...ur operating system You can download the ASU from the IBM website To download the ASU and update the DMI complete the following steps Note Changes are made periodically to the IBM website The actual procedure might vary slightly from what is described in this document Procedure 1 Download the Advanced Settings Utility ASU at http www ibm com support entry portal docdisplay lndocid TOOL ASU 2 ASU s...

Page 143: ...mm_password The IMM account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O Note If you do not specify any of these parameters ASU will use the default values When the default values are used and ASU is unable to access the IMM using the online authenticated LAN access method ASU will automatically use the unauthenticated KCS access method The following commands are ...

Page 144: ...id The IMM account 1 of 12 accounts The default value is USERID imm_password The IMM account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O The following commands are examples of using the userid and password default values and not using the default values Examples that do not use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_mo...

Page 145: ...red If any hardware software or firmware was changed before the problem occurred if possible reverse those changes This might include any of the following items v Hardware components v Device drivers and firmware v System software v UEFI firmware v System input power or network connections 2 View the light path diagnostics LEDs and event logs The server is designed for ease of diagnosis of hardwar...

Page 146: ...mation about UpdateXpress System Packs see and Updating the firmware on page 101 For more information about the Bootable Media Creator see http www ibm com support entry portal docdisplay lndocid TOOL BOMC Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image see step 4b b Install...

Page 147: ...es and RETAIN tips go to http www ibm com supportportal 8 Use the troubleshooting tables See Troubleshooting by symptom on page 153 to find a solution to a problem that has identifiable symptoms A single problem might cause multiple symptoms Follow the troubleshooting procedure for the most obvious symptom If that procedure does not diagnose the problem use the procedure for another symptom if pos...

Page 148: ...agnostics LEDs indicate a microprocessor error the error might be in the microprocessor or in the microprocessor socket See Microprocessor problems on page 161 for information about diagnosing microprocessor problems v Before you run DSA you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a ...

Page 149: ...ll cables and power cords e Set all display controls to the middle positions f Turn on all external devices g Turn on the server If the server does not start see Troubleshooting by symptom on page 153 h Check the system error LED on the operator information panel If it is lit check the light path diagnostics LEDs see Light path diagnostics on page 134 i Check for the following results v Successful...

Page 150: ...owing industry standard interfaces Intelligent Platform Management Protocol IPMI version 2 0 Simple Network Management Protocol SNMP version 3 Common Information Model CIM Web browser For more information about the integrated management module II IMM2 see Using the integrated management module on page 114 Appendix A Integrated management module II IMM2 error messages on page 335 and the Integrated...

Page 151: ...USB memory on the server DSA Preboot collects and analyzes system information to aid in diagnosing server problems as well as offering a rich set of diagnostic tests of the major components of the server DSA Preboot collects the following information about the server Drive health information Event logs for ServeRAID controllers and service processors IMM2 configuration information IMM2 environment...

Page 152: ...e server to view light path diagnostics LEDs read the safety information Safety on page vii and Handling static sensitive devices on page 36 If an error occurs view the light path diagnostics LEDs in the following order 1 Look at the operator information panel on the front of the server v If the check log LED is lit it indicates that information about an un isolated fault condition in the server i...

Page 153: ...the front information panel into Remind mode By placing the system error LED indicator in Remind mode you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem In Remind mode the system error LED flashes every 2 seconds until one of the following conditions occurs Figure 86 Light path diagnostics panel disengagement Figure 87 Light path diagno...

Page 154: ... internal components that correspond to the LEDs on the light path diagnostics panel This information and the information in Light path diagnostics LEDs on page 137 can often provide enough information to diagnose the error 3 Remove the server cover and look inside the server for lit LEDs Certain components inside the server have LEDs that are lit to indicate the location of a problem Note You do ...

Page 155: ...tem might detect a power supply error Complete the following steps to correct the problem 1 Check the power supply with a lit yellow LED see Power supply LEDs on page 141 2 Make sure that the power supplies are seated correctly and plugged in a good AC outlet 3 Remove one of the power supplies to isolate the failed power supply 4 Make sure that both power supplies installed in the server are of th...

Page 156: ...rupt has occurred or the NMI button was pressed 1 Check the system error log for information about the error 2 Restart the server CONFIG CONFIG PS An invalid power configuration error has occurred If the CONFIG LED and the PS LED are lit the system issues an invalid power configuration error Make sure that both power supplies installed in the server are of the same rating or wattage CONFIG CPU A h...

Page 157: ...n only Replace the failing microprocessor see Removing a microprocessor and heat sink on page 310 and Replacing a microprocessor and heat sink on page 315 3 For more information go to http www ibm com support entry portal docdisplay lndocid SERV CALL CPU CONFIG When both the CPU LED and the CONFIG LED are lit the microprocessor configuration is invalid If the CONFIG LED and the CPU LED are lit the...

Page 158: ...tem event log in the Setup utility or IMM2 error messages Follow steps indicated in Appendix B UEFI POST diagnostic codes on page 665 and Appendix A Integrated management module II IMM2 error messages on page 335 TEMP The system or the system component temperature has exceeded a threshold level A failing fan can cause the TEMP LED to be lit 1 Make sure that the heat sink is seated correctly 2 Dete...

Page 159: ...d see Removing the system board on page 326 and Replacing the system board on page 330 HDD A hard disk drive has failed or is missing 1 Check the LEDs on the hard disk drives for the drive with a lit status LED and reseat the hard disk drive 2 Reseat the hard disk drive backplane 3 For more information see Light path diagnostics LEDs on page 137 4 If the error remains replace the following compone...

Page 160: ...d problems AC power supply LEDs Description Action Notes AC DC Error On On Off Normal operation Off Off Off No ac power to the server or a problem with the ac power source 1 Check the ac power to the server 2 Make sure that the power cord is connected to a functioning power source 3 Restart the server If the error remains check the power supply LEDs 4 If the problem remains replace the power suppl...

Page 161: ...ps in Power problems on page 166 and Solving power problems on page 175 until the problem is solved Typically indicates a power supply is not fully seated On Off On The power supply has failed Replace the power supply On On On The power supply has failed Replace the power supply DC power supply LEDs Use this information to view DC power supply LEDs The following illustration shows the locations of...

Page 162: ...s failed Replace the power supply On Off Off Power supply not fully seated faulty system board or the power supply has failed 1 Reseat the power supply 2 Follow actions in the Power problems on page 166 3 If the OVER SPEC LED on the light path diagnostics is lit follow the actions in Light path diagnostics LEDs on page 137 4 If the OVER SPEC LED on the light path diagnostics is not lit check the e...

Page 163: ... The following steps describe the different stages of the IMM2 heartbeat sequencing process 1 When this LED is blinking fast approximately 4Hz this indicates that the IMM2 code is in the loading process 2 When this LED goes off momentarily this indicates that the IMM2 code has loaded completely 3 When this LED goes off momentarily and then starts blinking slowing approximately 1Hz this indicates t...

Page 164: ...e information about the system event log see Appendix A Integrated management module II IMM2 error messages on page 335 Messages are listed on the left side of the screen and details about the selected message are displayed on the right side of the screen To move from one entry to the next use the Up Arrow and Down Arrow keys Some IMM sensors cause assertion events to be logged when their setpoint...

Page 165: ...rver If you have installed Dynamic System Analysis DSA Portable you can use it to view the system event log as the IPMI event log or the IMM event log as the ASM event log the operating system event logs or the merged DSA log You can also use DSA Preboot to view these logs although you must restart the server to use DSA Preboot To install DSA Portable or check for and download a later version of D...

Page 166: ...local copy v Use IPMItool to view the system event log requires IPMI driver v Use the web browser interface to the IMM to view the system event log locally requires RNDIS USB LAN driver The server is not hung and the integrated management module II IMM2 is connected to a network In a web browser type the IP address for the IMM2 and go to the Event Log page For more information see Obtaining the IM...

Page 167: ...nter when you are prompted for POST to run If POST detects a problem an error message is displayed See Appendix B UEFI POST diagnostic codes on page 665 for more information If POST detects a problem an error message is sent to the POST event log see Event logs on page 146 for more information IBM Dynamic System Analysis IBM Dynamic System Analysis DSA collects and analyzes system information to a...

Page 168: ...ou are unable to restart the server use DSA Portable v DSA Preboot DSA Preboot runs outside of the operating system you must restart the server to run it It is provided in the flash memory on the server or you can create a bootable media such as a CD DVD ISO USB or PXE using the IBM ToolsCenter Bootable Media Creator BoMC For more details see the BoMC Installation and User s Guide at http www ibm ...

Page 169: ...exit from the stand alone memory diagnostic environment you must restart the server to access the stand alone memory diagnostic environment again 5 Type gui to display the graphical user interface or type cmd to display the DSA interactive menu 6 Follow the instructions on the screen to select the diagnostic test to run Results If the diagnostic programs do not detect any hardware errors but the p...

Page 170: ... x to exit the Execute Tests menu if you are running the DSA interactive menu or select Diagnostic Event Log in the graphical user interface To transfer DSA Preboot collections to an external USB device type the copy command in the DSA interactive menu Procedure v If you are running the DSA graphical user interface GUI click the Success link in the Status column v If you are running the DSA intera...

Page 171: ...ooting tables to find solutions to problems that have identifiable symptoms About this task If you cannot find a solution to the problem in these tables see DSA messages for information about testing the server and Running the DSA Preboot diagnostic programs on page 151 for additional information about running DSA Preboot program For additional information to help you solve problems see Start here...

Page 172: ...e Setup utility v All cables and jumpers are installed correctly v The correct device driver is installed for the DVD drive 2 Run the DVD drive diagnostic programs 3 Reseat the following components a DVD drive b DVD drive cable 4 Replace the components listed in step 3 one at a time in the order shown restarting the server each time 5 Trained technician only Replace the system board A CD or DVD is...

Page 173: ...not start the Setup utility by pressing F1 1 See Nx boot failure on page 182 for more information 2 See Recovering the server firmware UEFI update failure on page 179 for more information Hard disk drive problems Use this information to solve hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v If an action...

Page 174: ... the green activity LED is flashing and the yellow status LED is lit replace the drive If the activity of the LEDs remains the same go to step 5 If the activity of the LEDs changes return to step 2 5 Make sure that the hard disk drive backplane is correctly seated When it is correctly seated the drive assemblies correctly connect to the backplane without bowing or causing movement of the backplane...

Page 175: ...ckplane signal cable and backplane power cable d Reseat the hard disk drive e Turn on the server and observe the activity of the hard disk drive LEDs 2 See Problem determination tips on page 178 Hypervisor problems Use this information to solve hypervisor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v If an action st...

Page 176: ...ST watchdog setting make sure that sufficient time is allowed in the watchdog timeout value POST Watchdog Timer If the server continues to reset during POST see Appendix B UEFI POST diagnostic codes on page 665 and DSA messages 2 If neither condition applies check the system error log or IMM system event log see Event logs on page 146 Keyboard mouse or USB device problems Use this information to s...

Page 177: ...rivers or to submit a request for information Symptom Action The mouse or USB device does not work 1 Make sure that v The mouse or USB device cable is securely connected to the server v The mouse or USB device drivers are installed correctly v The server and the monitor are turned on v The mouse option is enabled in the Setup utility 2 If you are using a USB mouse or USB device and it is connected...

Page 178: ...ed the memory configuration in the Setup utility v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disabled v There is no memory mismatch when the server is at the minimum memory configuration 2 Reseat the DIMMs and then restart the server 3 Check the POST error log v If a DIMM was disab...

Page 179: ...er If the problem is related to a DIMM replace the failing DIMM 6 Trained technician only Install the failing DIMM into a DIMM connector for microprocessor 2 if installed to verify that the problem is not the microprocessor or the DIMM connector 7 Trained technician only Replace the system board Microprocessor problems Use this information to solve microprocessor problems v Follow the suggested ac...

Page 180: ...ached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the monitor cable directly to the correct connector on the rear of the server 2 The IMM2 remote presence function is disabled if you install an optional video adapter To use the IMM2 remote presence function remove the optional video adapter 3 If the server installed with the graphical adapters w...

Page 181: ... is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescents and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at le...

Page 182: ...power source then wait 10 seconds before restarting the server 4 If the problem still remains replace the dual port network adapter Log in failed by using LDAP account with SSL enabled 1 Make sure the license key is valid 2 Generate a new license key and log in again Optional device problems Use this information to solve optional device problems v Follow the suggested actions in the order in which...

Page 183: ...BM optional device that worked previously does not work now 1 Make sure that all of the cable connections for the device are secure 2 If the device comes with test instructions use those instructions to test the device 3 If the failing device is a SCSI device make sure that v The cables for all external SCSI devices are connected correctly v The last device in each SCSI chain or the end of the SCS...

Page 184: ...If the problem remains replace the operator information panel 2 Make sure that the reset button is working correctly a Disconnect the server power cords b Reconnect the power cords c Trained technician only Reseat the operator information panel cable and then repeat steps 2a and 2b v Trained technician only If the server starts replace the operator information panel v If the server does not start ...

Page 185: ...nt v Trained technician only Microprocessor 1 see Removing a microprocessor and heat sink on page 310 and Replacing a microprocessor and heat sink on page 315 5 Replace the power supply if the OVER SPEC LED on the light path diagnostics panel is still lit The OVER SPEC LED on the light path diagnostics panel is lit or the Pwr rail 2 error has been recorded in the IMM event log 1 Disconnect the ser...

Page 186: ...lace the system board see Removing the system board on page 326 and Replacing the system board on page 330 4 Reinstall the components one at a time in the order shown restarting the server each time If the Pwr rail 3 error has been recorded in the IMM event log again the component that you just reinstalled is defective Replace the defective component v DIMMs 1 through 6 see Removing a memory modul...

Page 187: ...Restart the server If the Pwr rail 4 error has been recorded in the IMM event log again trained technician only replace the system board see Removing the system board on page 326 and Replacing the system board on page 330 4 Reinstall the components one at a time in the order shown restarting the server each time If the Pwr Rail 4 error has been recorded in the IMM event log again the component tha...

Page 188: ...corded in the IMM event log again trained technician only replace the system board see Removing the system board on page 326 and Replacing the system board on page 330 4 Reinstall the components one at a time in the order shown restarting the server each time If the Pwr Rail 5 error has been recorded in the IMM event log again the component that you just reinstalled is defective Replace the defect...

Page 189: ...moving the system board on page 326 and Replacing the system board on page 330 4 Reinstall the components one at a time in the order shown restarting the server each time If the Pwr Rail 6 error has been recorded in the IMM event log again the component that you just reinstalled is defective Replace the defective component v DIMMs 19 through 24 see Removing a memory module on page 236 and Installi...

Page 190: ...remains or if you are using an ACPI aware operating system suspect the system board The server unexpectedly shuts down and the LEDs on the operator information panel are not lit See Solving undetermined problems on page 177 Serial device problems Use this information to solve serial device problems v Follow the suggested actions in the order in which they are listed in the Action column until the ...

Page 191: ...submit a request for information Symptom Action The ServerGuide Setup and Installation CD will not start 1 Make sure that the server supports the ServerGuide program and has a startable bootable CD or DVD drive 2 If the startup boot sequence settings have been changed make sure that the CD or DVD drive is first in the startup sequence 3 If more than one CD or DVD drive is installed make sure that ...

Page 192: ... If you received any error messages when using the software see the information that comes with the software for a description of the messages and suggested solutions to the problem 3 Contact the software vendor Universal Serial Bus USB port problems Use this information to USB port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem...

Page 193: ...nd complete the following steps Table 17 identifies the components that are associated with each Pwr rail and the order in which to troubleshoot the components a Disconnect the cables and power cords to all internal and external devices see Internal cable routing and connectors on page 197 Leave the power supply cords connected b For Pwr rail 1 error complete the following steps 1 Trained technici...

Page 194: ...n page 141 for the minimum configuration 6 Reconnect all power cords and turn on the server If the server starts successfully reseat the adapters and devices one at a time until the problem is isolated Results If the server does not start from the minimum configuration see Power supply LEDs on page 141 to replace the components in the minimum configuration one at a time until the problem is isolat...

Page 195: ...he correct device drivers are installed v Check the LAN activity LED on the rear of the server The LAN activity LED is lit when data is active on the Ethernet network If the LAN activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed v Check for operating system specific causes of the problem v Make sure that the device drivers on the ...

Page 196: ... suspect a networking problem and the server passes all the system tests suspect a network cabling problem that is external to the server Problem determination tips Because of the variety of hardware and software combinations that can encounter use the following information to assist you in problem determination If possible have this information available when requesting assistance from IBM The mo...

Page 197: ... technical assistance on page 781 for information about calling IBM for service Recovering the server firmware UEFI update failure Use this information to recover the server firmware Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before y...

Page 198: ...e the server operation to the primary bank About this task To recover the server firmware and restore the server operation to the primary bank complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and disconnect all power cords and external cables 3 Remove the cover see Removing the cover ...

Page 199: ... system battery out of the server for approximately 5 to 15 minutes 18 Reinstall the system battery see Replacing the system battery on page 296 19 Reinstall the cover see Replacing the cover on page 209 20 Reconnect the power cord and any cables that you removed 21 Restart the server The system begins the power on self test POST 22 If these recovery efforts fail contact your IBM service represent...

Page 200: ...nk Nx boot failure Configuration changes such as added devices or adapter firmware updates and firmware or application code problems can cause the server to fail POST the power on self test If this occurs the server responds in either of the following ways v The server restarts automatically and attempts POST again v The server hangs and you must manually restart the server for the server to attem...

Page 201: ...stomer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server For information about the terms of the w...

Page 202: ...The following table lists the part numbers for the server replaceable components Figure 94 Server components 184 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 203: ...3 1600MHz RDIMM 90Y3180 6 Memory 8 GB single rank 1 35 V DDR3 1600MHz RDIMM 00D5038 6 Memory 8 GB single rank 1 5 V DDR3 1866MHz RDIMM 00D5034 6 Memory 8 GB dual rank 1 35 V DDR3 1333MHz RDIMM 49Y1415 6 Memory 8 GB dual rank 1 5 V DDR3 1600MHz RDIMM 90Y3111 6 Memory 8 GB dual rank 1 5 V DDR3 1866MHz RDIMM 00D5042 6 Memory 8 GB quad rank 1 35 V DDR3 1333MHz RDIMM 49Y1417 6 Memory 16 GB dual rank 1 ...

Page 204: ...disk drive 3 5 inch simple swap 3 TB 7 2 K 81Y9815 15 Hard disk drive 3 5 inch simple swap 4 TB 7 2 K 49Y6013 16 Hard disk drive 3 5 inch hot swap 300 GB 15 K 49Y6093 16 Hard disk drive 3 5 inch hot swap 500 GB 7 2 K 81Y9787 16 Hard disk drive 3 5 inch hot swap 600 GB 15 K 49Y6103 16 Hard disk drive 3 5 inch hot swap 1 TB 7 2 K 81Y9791 16 Hard disk drive 3 5 inch hot swap 2 TB 7 2 K 81Y9795 16 Har...

Page 205: ...927 18 Hard disk drive 2 5 inch hot swap 146 GB 15 K SED 90Y8945 18 Hard disk drive 2 5 inch hot swap 500 GB 7 2 K 90Y8954 18 Hard disk drive 2 5 inch hot swap 600 GB 10 K SED 90Y8909 18 Hard disk drive 2 5 inch hot swap 900 GB 10 K SED 81Y9663 20 Backplate assembly 3 5 inch simple swap hard disk drive 94Y7611 21 Backplane 3 5 inch hot swap hard disk drive 90Y5088 21 Backplane 2 5 inch hot swap ha...

Page 206: ...croprocessor Intel E5 2690 v2 3 0 GHz 25 MB 1866 MHz 130 W 10 core 00Y2787 25 Microprocessor Intel E5 2697 v2 2 7 GHz 30 MB 1866 MHz 130 W 12 core 00Y2777 25 Microprocessor Intel Xeon E5 2637 3 00 GHz 5 MB 1066 MHz 80 W 2 core 49Y8124 25 Microprocessor Intel Xeon E5 2665 2 40 GHz 20 MB 115 W 8 core 49Y8142 25 Microprocessor Intel Xeon E5 2650L 1 80 GHz 20 MB 1600 MHz 70 W 8 core 81Y5160 25 Micropr...

Page 207: ...C PCIe dual port adapter 00Y5627 NetXtreme II 1000 Express Ethernet adapter 39Y6070 Intel PRO 1000 PF server adapter 42C1752 QLogic 10Gb CNA converged network adapter CNA 42C1802 QLogic 10Gb virtual fabric and SR optical transceiver 42C1816 Brocade 10Gb SFP SR optical transceiver 42C1819 Brocade 10Gb adapter 42C1822 Emulex 8Gb FC single port host bus adapter 42D0491 Emulex 8Gb FC dual port host bu...

Page 208: ... 40GbE adapter 95Y3461 Emulex 10GbE virtual fabric adapter III 95Y3766 Solarflare SFN5162F MR dual port 10GbE SFP Adapter 47C9955 Solarflare SFN6122F LL dual port 10GbE SFP Adapter 47C9963 Battery 3 0 volt 33F8354 Battery ServeRAID 81Y4579 Bracket assembly rear I O 94Y7567 Cable power cord 39M5377 Cable mini SAS 1 m 39R6530 Cable mini SAS 3 m 39R6532 Cable mini SAS 610 mm 00Y8634 Cable SAS 610 mm ...

Page 209: ...ervRAID M5200 Series Flash 46C9793 Drive 5 25 inch 36 GB USB 99Y3868 Drive 5 25 inch 80 GB USB 99Y3870 Hypervisor embedded USB flash device 42D0545 Labels system service and FRU CRU 3 5 inch 00D4097 Labels chassis 94Y7604 Labels system service and FRU CRU 2 5 inch 94Y7605 Half high LTO Gen 3 SAS tape drive 46X5663 Half high LTO Gen 4 SAS tape drive 46X5672 Half high LTO Gen 5 SAS tape drive 46X568...

Page 210: ...s assembly 3 5 inch HDD without front bezel 94Y7574 19 EIA brackets 94Y7570 27 Air baffle 94Y7568 Remote RAID battery power module tray 94Y7609 ServeRAID M5110 series battery kit 81Y4491 Bracket 3 5 inch to 5 25 inch conversion kit 32P4743 Bracket tape mount kit 41Y7711 CMA kit 49Y4817 CMA kit Gen III 94Y6626 Slide rail kit Gen III 94Y6625 Slide rail kit universal 94Y6719 Miscellaneous parts kit i...

Page 211: ...ted and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in l...

Page 212: ...acao Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Seychelles Sierr...

Page 213: ...in these countries and regions 39M5219 Korea Democratic People s Republic of Korea Republic of 39M5199 Japan 39M5068 Argentina Paraguay Uruguay 39M5226 India 39M5240 Brazil Chapter 5 Parts listing IBM System x3550 M4 Type 7914 195 ...

Page 214: ...196 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 215: ...or your server See Chapter 5 Parts listing IBM System x3550 M4 Type 7914 on page 183 to determine whether a component is a structural part Tier 1 CRU or Tier 2 CRU For information about the terms of the warranty see the Warranty Information document that comes with the server For more information about getting service and assistance see Appendix D Getting help and technical assistance on page 781 ...

Page 216: ... the SAS SATA signal cables make sure that you first connect the signal cable and then the power cable and configuration cable 2 To disconnect the SAS SATA signal cables make sure that you first disconnect the power cable and then the signal cable and configuration cable Figure 95 ServeRAID H1110 cable connection Figure 96 ServeRAID M1115 cable connection 198 IBM System x3550 M4 Type 7914 Installa...

Page 217: ... the backplane The following illustration shows the internal routing and connectors for the 3 5 inch simple swap hard disk drives SATA signal and power cables Figure 97 ServeRAID M5110 cable connection Chapter 6 Removing and replacing components 199 ...

Page 218: ...ectors for the 3 5 inch hot swap hard disk drives SAS SATA signal power and configuration cables with the SAS SATA adapter installed Figure 98 3 5 inch simple swap backplate assembly cable connection 200 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 219: ...ws the internal routing and connectors for the SAS SATA signal power and configuration cables with the SAS SATA adapter installed Figure 99 3 5 inch hot swap backplane cable connection Chapter 6 Removing and replacing components 201 ...

Page 220: ...flash power module The following illustration shows the internal routing and connectors for the RAID adapter battery or flash power module cable with the RAID adapter memory module installed Figure 100 2 5 inch hot swap backplane cable connection 202 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 221: ...wer The following illustration shows the internal routing and connectors for the server models with one 2 5 inch simple swap hard disk drives Figure 101 RAID adapter battery or flash power module cable connection Chapter 6 Removing and replacing components 203 ...

Page 222: ... excessive force 2 Follow the optical drive cable routing as the illustration shows Route the cable from the connector on the system board along PCI assembly 1 Do not bend the cable under PCI assembly 1 3 Make sure that the cable is not pinched and does not cover any connectors or obstruct any components for example the ServeRAID adapter or PCI assembly 1 on the system board Figure 102 SPECpower c...

Page 223: ... cable slightly press the cable toward the fan cage then pull to remove the cable from the connector on the system board Pulling the cable out of the connector by excessive force might cause damage to the cable or connector v To connect the operator information panel cable on the system board press evenly on the cable Pressing on one side of the cable might cause damage to the cable or connector F...

Page 224: ...s the cables toward the chassis then pull to remove the cables from the connectors on the system board Pulling the cable out of the connector by excessive force might cause damage to the cable or connector v To connect the front USB and video cables on the system board press evenly on the cables Pressing on one side of the cable might cause damage to the cable or connector Figure 104 Operator info...

Page 225: ...placing structural parts Replacement of structural parts is your responsibility If IBM installs a structural part at your request you will be charged for the installation The illustrations in this document might differ slightly from your hardware Figure 105 Front USB and video cables connection Chapter 6 Removing and replacing components 207 ...

Page 226: ...s if necessary 3 If the server has been installed in a rack slide the server out from the rack enclosure 4 Pull up firmly on the blue latch on the top in the center of the front of the server of the cover and slide the cover toward the rear of the server until the cover has disengaged from the chassis 5 Lift the server cover off the server and set it aside Attention For proper cooling and airflow ...

Page 227: ...the tabs on the front rear and side of the cover engage the chassis correctly If all the tabs do not engage the chassis correctly it will be very difficult to remove the cover later 2 Position the cover on top of the server 3 Slide the cover toward the front of the server 4 Make sure that the cover correctly engages all the inset tabs on the server 5 Press down the blue latch on the top in the cen...

Page 228: ...ords and all external cables see Turning off the server on page 23 3 Remove the cover see Removing the cover on page 36 4 Grasp the air baffle disengage pins from pin holes then lift the air baffle up 5 Remove the air baffle from the server and set it aside Attention For proper cooling and airflow replace the air baffle before you turn on the server Operating the server with the air baffle removed...

Page 229: ...cover on page 36 4 Align the air baffle pins with the baffle pin holes on both sides of the chassis then lower the air baffle into the server Press the air baffle down until it is securely seated Note Close the retaining clip on each end of the DIMM connector before installing the air baffle for proper cooling 5 Reinstall the cover see Replacing the cover on page 209 6 Slide the server into the ra...

Page 230: ...ower cords 3 Remove the cover see Removing the cover on page 36 4 Remove any cable covering or obstructing the holder before opening the holder 5 Pull the release tab toward the fan cage and unlock the retention clip Attention Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board 6 Disconnect the cable from the connector on the bat...

Page 231: ...lled remotely near the optical drive cage or the backplane The 2 5 inch server models support up to two batteries or flash power modules To install a RAID adapter battery in the server complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cor...

Page 232: ...tall the battery or flash power module a Release the retention clip in the open position b Align the cable connector with the slot on the holder Place the battery or flash power module into the holder and make sure that the holder engages the battery or flash power module securely Figure 111 RAID adapter battery or flash power module cable connection 214 IBM System x3550 M4 Type 7914 Installation ...

Page 233: ...press down on the retention clip until it snaps in place to hold the battery or flash power module firmly in place 9 Reinstall the cover see Replacing the cover on page 209 10 Slide the server into the rack 11 Reconnect the power cords and all external cables and turn on the server and peripheral devices Figure 112 RAID adapter battery or flash power module installation Chapter 6 Removing and repl...

Page 234: ...l devices and disconnect all power cords then remove the cover see Removing the cover on page 36 3 Remove the RAID adapter battery or flash power module see Removing a RAID adapter battery or flash power module on page 212 4 Loosen the two screws from the system tray 5 Lift the holder up to remove it from the system tray Results If you are instructed to return the RAID adapter battery or flash pow...

Page 235: ...ral devices and disconnect all power cords and external devices then remove the cover see Removing the cover on page 36 3 Align the holder and place the holder on the system tray Notes v There is one holder can be installed in the 3 5 inch models v There are two holders can be installed in the 2 5 inch models 4 Fasten the two screws come with the holder and make sure that the holder is secured fir...

Page 236: ...ake changes to disk drives disk drive controllers including controllers that are integrated on the system board disk drive backplanes or disk drive cables back up all important data that is stored on hard disks v Before you remove any component of a RAID array back up all RAID configuration information To remove a hot swap hard disk drive complete the following steps Procedure 1 Read the safety in...

Page 237: ... The electromagnetic interference EMI integrity and cooling of the server are protected by having all bays and PCI and PCI Express slots covered or occupied When you install a drive PCI or PCI Express adapter save the EMC shield and filler panel from the bay or PCI or PCI Express adapter slot cover in the event that you later remove the device v For a complete list of supported optional devices fo...

Page 238: ...onal information about RAID operation and complete instructions for using the ServeRAID adapter 5 If you are installing additional hot swap hard disk drives do so now 6 Turn on the peripheral devices and the server Results Drive IDs The drive ID that is assigned to each drive is printed on the front of the server The following illustrations show the locations of the IDs of the drives The ID number...

Page 239: ... the front of the server The following illustration shows the location of the IDs of the hard disk drives The ID numbers and the drive bay numbers are the same Figure 117 2 5 inch hot swap hard disk drive IDs Figure 118 3 5 inch hot swap hard disk drive IDs Chapter 6 Removing and replacing components 221 ...

Page 240: ...han 2 minutes without either a hard disk drive or a filler panel installed in each bay Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Slide the blue release latch to the right with one finger to release the drive while using another...

Page 241: ...a simple swap server model it is not supported v You can install one 2 5 inch simple swap SATA hard disk drives in bay 0 in the server Do not install hot swap drives into a simple swap server model it is not supported v The simple swap server models are available only in non RAID configurations v The electromagnetic interference EMI integrity and cooling of the server are protected by having all b...

Page 242: ...tions show the locations of the IDs of the drives The ID numbers and the drive bay numbers are the same 2 5 inch simple swap hard disk drive IDs The simple swap drive ID that is assigned to each drive is printed on the front of the server The following illustration shows the location of the IDs of the hard disk drives The ID numbers and the drive bay numbers are the same Figure 121 2 5 inch simple...

Page 243: ...move an optional DVD drive complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cords 3 Remove the server cover see Removing the cover on page 36 4 Press and hold the release tab down as you push the drive from the rear to slide it out of th...

Page 244: ... Attach the drive retention clip to the side of the DVD drive filler panel that you removed in step 4 on page 228 7 Slide the DVD drive filler panel into the DVD drive bay until the DVD drive filler panel clicks into place Figure 125 DVD drive removal Figure 126 DVD drive retention clip removal 226 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 245: ...hat are specified in the documentation that comes with the drive v The server supports one ultra slim SATA optical drive To install an optional DVD drive complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables Note...

Page 246: ...ive that contains a laser observe the following safety precautions Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjus...

Page 247: ...ains the new optical drive to any unpainted metal surface on the server then remove the optical drive from the package and place it on a static protective surface 7 Follow the instructions that come with the drive to set any jumpers or switches 8 Attach the drive retention clip that you removed from the DVD drive filler panel to the side of the new DVD drive 9 Align the DVD drive in the drive bay ...

Page 248: ...ive cable see Replacing the DVD drive cable on page 233 The following illustration shows the cable routing for the DVD drive Figure 130 DVD drive installation 230 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 249: ... safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords 3 Remove the cover see Removing the cover on page 36 4 Remove the air baffle see Removing the air baffle on page 37 5 Press and hold the connector release tab then remove the DVD drive cable from the connector on the system board F...

Page 250: ...ive force 6 From the rear of the DVD drive cage press and hold the connector latch on the left of the cable connector and grasp the cable connector and slide it to the right then remove the DVD drive cable from the connector on the back of the DVD drive and set it aside Figure 132 DVD drive cable routing 232 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 251: ...hat begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Remove the cover see Removing the cover on page 36 4 Remove the air baffle see Removing the air baffle on page 37 5 Align the cable connector with the connector on the rear of the DVD drive cage Press the cable connector into ...

Page 252: ...low the optical drive cable routing as the illustration shows Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board Figure 134 DVD drive cable latch 234 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 253: ...ace the cover see Replacing the cover on page 209 8 Slide the server into the rack 9 Reconnect the power cords and any cables that you removed 10 Turn on the peripheral devices and the server Figure 135 DVD drive cable routing Chapter 6 Removing and replacing components 235 ...

Page 254: ...ove the cover see Removing the cover on page 36 4 Remove the air baffle see Removing the air baffle on page 37 5 Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently Results If you are instructed to return the DIMM follow all packaging instructions and...

Page 255: ...rganization 4 DQ lines per SDRAM x8 x8 organization x16 x16 organization v is the SDRAM and support component supply voltage VDD v Blank 1 5 V specified v L 1 35 V specified 1 5 V operable Note Values for these voltages are specified which means the device characteristics such as timing are supported at this voltage Values are operable which means that the devices can be operated safely at this vo...

Page 256: ...utomatically operates with a maximum memory speed of up to 1600 MHz when the following condition is met Two 1 35 V single rank dual ranl or quad rank UDIMMs RDIMMs or LRDIMMs are installed in the same channel In the Setup utility Memory speed is set to Max performance and LV DIMM power is set to Enhance performance mode The 1 35 V UDIMMs RDIMMs or LRDIMMs will function at 1 5 V v The server suppor...

Page 257: ...cessor For example you must install a minimum of two DIMMs if the server has two microprocessors installed However to improve system performance install a minimum of four DIMMs for each microprocessor v DIMMs in the server must be the same type RDIMM UDIMM or LRDIMM to ensure that the server will operate correctly v When you install one quad rank DIMM in a channel install it in the DIMM connector ...

Page 258: ...rough the Setup utility select System Settings Memory For more information see Using the Setup utility on page 106 When you use the memory mirrored channel feature consider the following information v When you use memory mirrored channel you must install a pair of DIMMs at a time The two DIMMs in each pair must be identical in size type and rank single dual or quad and organization but not in spee...

Page 259: ...les the failed memory from the system configuration and activates a rank sparing DIMM to replace the failed active DIMM You can enable rank sparing memory in the Setup utility select System Settings Memory For more information see Using the Setup utility on page 106 The maximum available memory is reduced when memory rank sparing mode is enabled The following diagram lists the DIMM connectors on e...

Page 260: ...eplacing a memory module Use this information to install a memory module About this task To install a memory module complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Remove the cover see Removi...

Page 261: ...ressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector Note If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it 10 Reconnect the power cords and any cables that you removed 11 Replace the air baffle ...

Page 262: ...he cover on page 36 4 Grasp both ends or the handle of the PCI riser card assembly and lift it out of the PCI riser card slot on the system board 5 If an adapter is installed in the PCI riser card assembly disconnect any cables that are connected to the adapter 6 Remove the adapter if one is present from the PCI riser card assembly see Removing an adapter on page 248 7 Set the adapter and the PCI ...

Page 263: ...ard assembly 2 along the edges of the pin holes as shown in the following illustration b Attach the bigger rubber stopper near the latch of PCI riser card assembly 2 c Attach the smaller rubber stopper near the pin hole of PCI riser card assembly 2 Note You can purchase the miscellaneous parts kit FRU part number 94Y7571 to acquire three sets of rubber stoppers Keep additional rubber stoppers for ...

Page 264: ... brackets must be installed even if you do not install a riser card To remove the PCI riser card bracket from the riser card complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cords 3 Remove the cover see Removing the cover on page 36 4 Re...

Page 265: ... install a riser card To install the PCI riser card bracket to the riser card complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cords 3 Remove the cover see Removing the cover on page 36 4 Align the holes on the PCI riser card and the ris...

Page 266: ...se this information to remove an adapter About this task To remove an adapter complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cords then remove the cover see Removing the cover on page 36 3 Disconnect any cables from the adapter For PCI...

Page 267: ...ce 6 Carefully grasp the adapter by its top edge or upper corners and pull the adapter from the PCI riser card assembly Results If you are instructed to return the adapter follow all packaging instructions and use any packaging materials for shipping that are supplied to you Figure 146 Cable removal Figure 147 Adapter removal Chapter 6 Removing and replacing components 249 ...

Page 268: ...pported maximum total memory size Quadro 600 adapter 128 GB Quadro 2000 adapter 512 GB v Read the following table before installing NAND flash adapters Table 25 Adapter configurations Description Option part number PCI riser 1 PCI riser 2 IBM 365 GB High IOPS MLC mono adapter 46C9078 Six fans installed required1 Six fans installed required1 IBM 785 GB High IOPS MLC mono adapter 46C9081 Six fans in...

Page 269: ...nt to install a PCI Express or PCI X adapter you must order the PCI riser card option PCI riser slot 1 This slot supports only low profile adapters PCI riser slot 2 This slot supports full height half length adapters The following table lists the supported configurations for the PCI riser card slots Table 26 PCI riser slots supported configurations PCI riser card slot number Configuration 1 Config...

Page 270: ... firmly into the PCI riser card assembly Make sure that the adapter snaps into the PCI riser card assembly securely Attention When you install an adapter make sure that the adapter is correctly seated in the riser card assembly and that the riser card assembly is securely seated in the riser card connector on the system board before you turn on the server An incorrectly seated adapter might cause ...

Page 271: ...documentation the ServeRAID SAS SATA controller is often referred to as the SAS SATA adapter or the ServeRAID adapter To remove the SAS SATA adapter from the system board complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cords 3 Remove th...

Page 272: ...task The ServeRAID SAS SATA controller can be installed in the dedicated connector on the system board or PCI riser card slots see System board internal connectors on page 28 for the location of the connectors To install a SAS SATA adapter complete the following steps Depending on the server model the server comes with a ServeRAID H1110 a ServeRAID M1115 a ServeRAID M5110 or a ServeRAID 5210 SAS S...

Page 273: ...mbly 1 if necessary see Removing a PCI riser card assembly on page 244 5 If you are installing a new or replacement SAS SATA adapter touch the static protective package that contains the new SAS SATA adapter to any unpainted metal surface on the server Then remove the new SAS SATA adapter from the package 6 Align the SAS SATA adapter so that the keys align correctly with the connector on the syste...

Page 274: ...cards see Replacing an adapter on page 250 8 Route the backplane signal cables see Cabling backplane on page 199 Figure 151 ServeRAID adapter installation Figure 152 Adapter installation 256 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 275: ...e signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS SATA connector on the ServeRAID adapter Figure 153 ServeRAID adapter cable routing Figure 154 ServeRAID H1110 adapter cable routing Chapter 6 Removing and replacing components 257 ...

Page 276: ...ct it to the ServeRAID adapter connector for drive bays 4 through 7 port 1 Connect the other signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the other connector port 0 on the adapter 10 Reconnect the power cords and any cables that you removed 11 Replace PCI riser card assembly 1 if you have removed it earlier see Replacing a PCI riser card assembl...

Page 277: ...d Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect all power cords 3 Remove the cover see Removing the cover on page 36 4 Remove the ServeRAID SAS SATA controller see Removing a ServeRAID SAS SATA controller on page 253 5 Grasp the memory module and lift to remove it from the connector on the ServeRAID adapter Results If you are instructed to return th...

Page 278: ...36 4 Remove the ServeRAID SAS SATA controller see Removing a ServeRAID SAS SATA controller on page 253 5 Align the memory module with the connector on the ServeRAID adapter and push it into the connector until it is firmly seated 6 Reinstall the ServeRAID SAS SATA controller see Replacing a ServeRAID SAS SATA controller on page 254 7 Reconnect the power cords and any cables that you removed 8 Rein...

Page 279: ... Remove the cover see Removing the cover on page 36 4 Remove the PCI riser card assembly if installed from PCI riser connector 2 see Removing a PCI riser card assembly on page 244 5 Loosen the two captive screws on the network adapter from the screw holes on the system board 6 Loosen the thumbscrew on the chassis 7 Grasp the network adapter and disengage it from the pin retention brackets and the ...

Page 280: ... Table 27 Supported dual port network adapters on the network connector Dual port network adapter Option part number FRU part number Remark Mellanox ConnectX 3 dual port QDR FDR10 mezz card 90Y6338 90Y4956 Qlogic dual port 10GbE SFP Embedded VFA 90Y6454 90Y5099 Six fans installed required1 Emulex dual port 10GbE SFP Embedded VFA III 90Y6456 90Y5100 Six fans installed required1 Dual port FDR embedd...

Page 281: ...2 From the Network Device List select Emulex network adapter Note You might need to enter each item displaying MAC address to see detailed information 3 Press Enter to configure Emulex network adapter select Personality and press Enter to change the settings NIC iSCSI enabled after FoD installed FCoE enabled after FoD installed v To download the latest version of drivers for iSCSI and FCoE from th...

Page 282: ...s if necessary 3 Remove the cover see Removing the cover on page 36 4 Remove the PCI riser card assembly if installed from PCI riser connector 2 see Removing a PCI riser card assembly on page 244 5 Remove the adapter filler panel on the rear of the chassis if it has not been removed already 6 Touch the static protective package that contains the new adapter to any unpainted metal surface on the se...

Page 283: ...ion Make sure the port connectors on the adapter are aligned properly with the chassis on the rear of the server An incorrectly seated adapter might cause damage to the system board or the adapter 9 Fasten the thumbscrew on the rear side of the chassis Figure 162 Network adapter installation Figure 163 Screws engagement Chapter 6 Removing and replacing components 265 ...

Page 284: ... Removing a hot swap fan Use this information to remove a hot swap fan About this task Attention To ensure proper server operation replace a failed hot swap fan within 30 seconds To remove a hot swap fan complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Remove the cover see Removing the cover on page 36 3...

Page 285: ...g fans When there is one microprocessor installed install fan 1 2 3 and 5 for proper cooling Attention To ensure proper operation replace a failed hot swap fan within 30 seconds To replace a hot swap fan complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Remove the cover see Removing the cover on page 36 3...

Page 286: ...fan over the fan slot in the fan assembly bracket so that the fan connector aligns with the connector on the system board Figure 165 Fan installation 268 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 287: ...tor on the system board Note Make sure that the newly installed fan aligns horizontally with other correctly seated fans for proper installation 6 Replace the cover see Replacing the cover on page 209 7 Slide the server into the rack Removing a power supply Use this information to remove a power supply Figure 166 Fan installation Chapter 6 Removing and replacing components 269 ...

Page 288: ...sure that all power cords are disconnected from the power source 1 2 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a ...

Page 289: ... dc power supply About this task When you remove or install a hot swap dc power supply observe the following precautions Statement 29 CAUTION This equipment is designed to permit the connection of the earthed conductor of the dc supply circuit to the earthing conductor at the equipment This equipment is designed to permit the connection of the earthed conductor of the dc supply circuit to the eart...

Page 290: ...nd also the point of earthing of the dc system The dc system shall not be earthed elsewhere v The dc supply source shall be located within the same premises as this equipment v Switching or disconnecting devices shall not be in the earthed circuit conductor between the dc source and the point of connection of the earthing electrode conductor Statement 31 272 IBM System x3550 M4 Type 7914 Installat...

Page 291: ... that is to be attached to this product 2 Attach signal cables to the product 3 Attach power cords to the product v For ac systems use appliance inlets v For dc systems ensure correct polarity of 48 V dc connections RTN is and 48 V dc is Earth ground should use a two hole lug for safety 4 Attach signal cables to other devices 5 Connect power cords to their sources 6 Turn ON all the power sources 1...

Page 292: ...rating for branch circuit overcurrent protection v Use copper wire conductors only See the specifications in the product documentation for the required wire size v See the specifications in the product documentation for the required torque values for the wiring terminal screws To remove a hot swap dc power supply complete the following steps Procedure 1 Read the safety information that begins on S...

Page 293: ...one of a different wattage you may use the IBM Power Configurator utility to determine current system power consumption For more information and to download the utility go to http www ibm com systems bladecenter resources powerconfig html v The server comes with one hot swap 12 volt output power supply that connects to power supply bay 1 The input voltage is 100 127 V ac or 200 240 V ac auto sensi...

Page 294: ... the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To install a hot swap ac power supply complete the following steps Procedure 1 Rea...

Page 295: ... new power supply to the power cord connector on the power supply 7 Connect the other end of the power cord to a properly grounded electrical outlet 8 Make sure that the ac power LED and the dc power LED on the ac power supply are lit indicating that the power supply is operating correctly The two green LEDs are to the right of the power cord connector 9 If you are replacing a power supply with on...

Page 296: ... ibm com systems bladecenter resources powerconfig html v The server comes with one hot swap 12 volt output power supply that connects to power supply bay 1 The input voltage is 48 V dc or 60 V dc auto sensing v Before you install a dc power supply in the server you must remove all ac power supplies Do not use both ac and dc power supplies in the same server Install up to two dc power supplies or ...

Page 297: ...ly circuit to the earthing conductor at the equipment This equipment is designed to permit the connection of the earthed conductor of the dc supply circuit to the earthing conductor at the equipment If this connection is made all of the following conditions must be met v This equipment shall be connected directly to the dc supply system earthing electrode conductor or to a bonding jumper from an e...

Page 298: ... to be attached to this product 2 Attach signal cables to the product 3 Attach power cords to the product v For ac systems use appliance inlets v For dc systems ensure correct polarity of 48 V dc connections RTN is and 48 V dc is Earth ground should use a two hole lug for safety 4 Attach signal cables to other devices 5 Connect power cords to their sources 6 Turn ON all the power sources 1 Turn OF...

Page 299: ... voltages to exceed a safe level 60 V direct current v Incorporate a readily available approved and rated disconnect device in the field wiring v See the specifications in the product documentation for the required circuit breaker rating for branch circuit overcurrent protection v Use copper wire conductors only See the specifications in the product documentation for the required wire size v See t...

Page 300: ...le Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Touch the static protective package that contains the hot swap power supply to any unpainted metal surface on the server then remove the power supply from the package and place it on a static protective surface 3 Turn off the circuit breaker for the dc power source to which the new...

Page 301: ...ed and must accommodate the wires that are described in Regulations on page 75 The minimum nominal thread diameter of a pillar or stud type of terminal must be 4 mm for a screw type of terminal the diameter must be 5 0 mm 9 Turn on the circuit breaker for the dc power source to which the new power supply is connected 10 Make sure that the green power LEDs on the power supply are lit indicating tha...

Page 302: ...ation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Remove the cover see Removing the cover on page 36 4 Pull the hard disk drives out of the server slightly to disengage them from the hard disk drive backplane see Removing hot swap hard disk drives on page 218 5 Remove the hot swap hard disk drive backplane...

Page 303: ... it from the server If you would like to remove the 2 5 inch drive backplane a Lift the hard disk drive backplane up to remove it from the server Figure 176 Latch adjustment Figure 177 Backplane removal Chapter 6 Removing and replacing components 285 ...

Page 304: ...and Installation guidelines on page 33 2 Reconnect the cables to the hard disk drive backplane 3 Align the sides of the drive backplane with the slots on the backplane bracket 4 Install the hard disk drive backplane Note You can reconnect the cables to the hard disk drive backplane before installing the backplane onto the brackets or you can connect the cables after you install the backplane if th...

Page 305: ...ted b Adjust the latch to the locked position If you would like to install the 2 5 inch drive backplane Figure 179 Backplane installation Figure 180 Latch adjustment Chapter 6 Removing and replacing components 287 ...

Page 306: ...e configuration cable from the drive backplane along the chassis and connect it to the SAS SATA power connector and SAS SATA configuration connector See Cabling backplane on page 199 for more information 6 Reinstall the hard disk drives see Replacing hot swap hard disk drives on page 219 7 Install the cover see Replacing the cover on page 209 8 Slide the server into the rack 9 Reconnect the power ...

Page 307: ...s from the drive bay 5 Slide the blue release tab to the right with one finger while using another finger to grasp the black drive handle and pull the hard disk drives out of the server slightly to disengage them from the hard disk drive backplate see Removing simple swap hard disk drives on page 222 6 Remove the simple swap hard disk drive backplate assembly If you would like to remove the 3 5 in...

Page 308: ... drive backplate assembly complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Align the sides of the drive backplate assembly with the slots on the bracket 3 Install the hard disk drive backplate assembly If you would like to install the 3 5 inch drive backplate assembly a Insert the hard disk drive backpla...

Page 309: ... along the chassis and connect it to the simple swap SATA power connector See Cabling backplane on page 199 for more information 5 Reinstall the hard disk drives and filler panels see Replacing simple swap hard disk drives on page 223 6 Install the cover see Replacing the cover on page 209 7 Slide the server into the rack 8 Reconnect the power cords and any cables that you removed Figure 184 Backp...

Page 310: ...pheral devices and disconnect the power cords 3 Remove the cover see Removing the cover on page 36 4 Remove the flash device a Unlock the retention latch on the USB connector by squeezing the two retention clips toward each other b Open the retention latch c Grasp the flash device and pull to remove it from the connector Results If you are instructed to return the flash device follow all packaging...

Page 311: ...cords 3 Remove the cover see Removing the cover on page 36 4 Install the flash device a Align the flash device with the connector on the system board and push it into the USB connector until it is firmly seated b Press down on the retention latch to lock the flash device into the USB connector 5 Reconnect the power cords and any cables that you removed 6 Replace the cover see Replacing the cover o...

Page 312: ...U S and Canada contact your IBM sales representative or IBM reseller Note After you replace the battery you must reconfigure the server and reset the system date and time Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with t...

Page 313: ...index finger to lift the battery from the socket Attention Do not lift the battery by using excessive force Failing to remove the battery properly may damage the socket on the system board Any damage to the socket may require replacing the system board 6 Dispose of the battery as required by local ordinances or regulations See the IBM Environmental Notices and User s Guide on the IBM Documentation...

Page 314: ...d by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulatio...

Page 315: ...ssembly 2 see Replacing a PCI riser card assembly on page 245 if necessary 8 Install the cover see Replacing the cover on page 209 9 Slide the server into the rack 10 Reconnect the external cables then reconnect the power cords and turn on the peripheral devices and the server 11 Start the Setup utility and reset the configuration v Set the system date and time v Set the power on password v Reconf...

Page 316: ...r on page 36 4 Remove the hard disk drives and filler panels from the hard disk drive bays see Removing hot swap hard disk drives on page 218 or Removing simple swap hard disk drives on page 222 5 Remove the screws from the bezel Note Use the T8 Torx screwdriver that comes with the new bezel to remove the bezel 6 Pull the top of the bezel out slightly then rotate it downward until the tabs on the ...

Page 317: ... peripheral devices and disconnect the power cords and all external cables if necessary 3 Remove the cover see Removing the cover on page 36 4 Insert the tabs on the bottom of the bezel into the holes on the chassis 5 Rotate the bezel upward to the server and reinstall the screws Note Use the T8 Torx screwdriver that comes with the new bezel to install the bezel Figure 194 Bezel removal Figure 195...

Page 318: ...mbly About this task To remove the front USB connector assembly complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Remove the hard disk drives and filler panels from the hard disk drive bays see...

Page 319: ...e front USB connector assembly out slightly then rotate it downward until the tabs on the bottom of the front USB connector assembly disengages from the chassis and set it aside Figure 198 USB cage screw removal Figure 199 Front USB and video cables connection Chapter 6 Removing and replacing components 301 ...

Page 320: ... off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Insert the tabs on the bottom of the front USB connector assembly into the holes on the chassis 4 Rotate the front USB connector assembly upward to the server 5 Reinstall the USB cage screw to the chassis Figure 200 Front USB connector assembly removal Figure 201 Front USB connector assembl...

Page 321: ...ive bays see Replacing hot swap hard disk drives on page 219 or Replacing simple swap hard disk drives on page 223 9 Install the cover see Replacing the cover on page 209 10 Reconnect the power cords and any cables that you removed 11 Slide the server into the rack 12 Turn on the peripheral devices and the server Figure 203 Front USB and video cables connection Chapter 6 Removing and replacing com...

Page 322: ...fety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Disconnect the cables from the front video connector 4 Remove the screws from the video connector assembly Figure 204 Front USB and video cables connection 304 IBM System x3550 M4 Type 7914 Insta...

Page 323: ...teps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Insert the front video connector assembly into the holes on the chassis Figure 205 Video connector assembly screws removal Figure 206 Front video connector assembly re...

Page 324: ...er see Replacing the cover on page 209 7 Reconnect the power cords and any cables that you removed 8 Slide the server into the rack 9 Turn on the peripheral devices and the server Figure 208 Video connector assembly screws installation Figure 209 Front USB and video cables connection 306 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 325: ...sary 3 Remove the cover see Removing the cover on page 36 4 Disconnect the cable from the back of the operator information panel assembly 5 Pull up the blue points slightly on the rear of the panel toward the front of the server 6 From the front of the server carefully pull the assembly out of the server while you move it slightly from side to side Results If you are instructed to return the opera...

Page 326: ...d peripheral devices and disconnect the power cords and all external cables if necessary 3 Remove the cover see Removing the cover on page 36 4 From the front of the server slide the operator information panel into the server until it clicks into place 5 Inside the server connect the cable to the rear of the operator information panel assembly The following illustration shows the cable routing for...

Page 327: ... connector v The operator information panel cable must pass through the chassis latch between fan 3 and fan 4 in order not to impede the fan cage 6 Replace the cover see Replacing the cover on page 209 7 Slide the server into the rack 8 Reconnect the power cords and any cables that you removed 9 Turn on the peripheral devices and the server Figure 212 Operator information panel cable connection Ch...

Page 328: ...ing levers on the microprocessor socket Doing so might result in permanent damage to the system board v Each microprocessor socket must always contain either a socket cover or a microprocessor and heat sink v Be sure to use only the installation tools provided with the new microprocessor to remove or install the microprocessor Do not use any other tool v When installing multiple microprocessors op...

Page 329: ... the heat sink Touching the thermal material will contaminate it If the thermal material on the microprocessor or heat sink becomes contaminated you must wipe off the contaminated thermal material on the microprocessor or heat sink with the alcohol wipes and reapply clean thermal grease to the heat sink a Open the heat sink retention module release lever to the fully open position b Lift the heat ...

Page 330: ...s and the socket 8 Remove the microprocessor from the socket a Select the empty installation tool and ensure that the handle is in the open position If the installation tool handle is not in the open position use the following instructions for your installation tool v If using Installation Tool A twist the microprocessor installation tool handle counterclockwise to the open position Figure 214 Hea...

Page 331: ...f the interlock latch and counterclockwise rotation of the handle before loading the microprocessor b Align the installation tool with the screws as shown in the following graphic and lower the installation tool on the microprocessor The installation tool rests flush on the socket only when it is aligned correctly Handle Installation tool Figure 216 Installation tool handle adjustment H Figure 217...

Page 332: ... twist the handle of the installation tool clockwise until it locks in the H or L position depending on the size of microprocessor and then lift the microprocessor out of the socket d Lift the microprocessor out of the socket Installation tool Alignment pins Microprocessor Figure 218 Installation tool alignment Handle Installation tool Microprocessor Figure 219 Installation tool handle adjustment ...

Page 333: ...nsider when you install a microprocessor and heat sink About this task v Microprocessors are to be installed only by trained technicians Important Always use the microprocessor installation tool to install a microprocessor Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board Any damage to the microprocessor sockets may require replacing the ...

Page 334: ...odule on page 49 for details about the installation sequence v Do not mix microprocessors with different cores in the same server v To ensure proper server operation when you install an additional microprocessor use microprocessors that have the same QuickPath Interconnect QPI link speed integrated memory controller frequency core frequency power segment internal cache size and type v Mixing micro...

Page 335: ...e following illustration To replace a microprocessor and heat sink complete the following steps Procedure 1 Read the safety information that begins on Safety on page vii and Installation guidelines on page 33 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables Attention When you handle static sensitive devices take precautions to avoid damage from st...

Page 336: ...ging that contains the new microprocessor installation tool assembly and carefully remove the installation tool assembly from the package Note Do not touch the microprocessor contacts Contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket b Remove the microprocessor protective cover if one is present The microprocess...

Page 337: ...sition to insert the microprocessor into the socket and lift the installation tool out of the socket v If using Installation Tool B twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket and lift the installation tool out of the socket The following illustration shows the tool handle in the open position Installation tool Microproce...

Page 338: ...n the bottom of the heat sink or on top of the microprocessor Touching the thermal material will contaminate it 8 Remove the microprocessor socket cover tape or label from the surface of the microprocessor socket if one is present Store the socket cover in a safe place E5 x6xx E5 x6xx v2 H L Figure 226 Installation Tool B Figure 227 Installation tool handle adjustment 320 IBM System x3550 M4 Type ...

Page 339: ...nk do not set down the heat sink after you remove the plastic cover v Do not touch the thermal grease on the bottom of the heat sink Touching the thermal grease will contaminate it 10 Install the heat sink Attention v Do not set down the heat sink after you remove the plastic cover v Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover Touching the ther...

Page 340: ...t sink e Rotate the heat sink retention module release lever to the closed position and hook it underneath the lock tab 11 Reinstall the air baffle see Replacing the air baffle on page 211 12 Install the cover see Replacing the cover on page 209 13 Slide the server into the rack 14 Reconnect the power cords and any cables that you removed 15 Turn on the peripheral devices and the server Figure 230...

Page 341: ...rocessor and heat sink complete the following steps Procedure 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink Note Make sure that all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microproc...

Page 342: ... baffle see Removing the air baffle on page 37 5 Remove the heat sink see Removing a microprocessor and heat sink on page 310 Attention When you remove a microprocessor and heat sink be sure to keep each heat sink with its microprocessor for reinstallation 6 Use a screwdriver and remove the four screws that secure the retention module to the system board then lift the retention module from the sys...

Page 343: ...e Removing the air baffle on page 37 5 Align the retention module with the holes on the system board 6 Use a screwdriver to reinstall the four screws 7 Reinstall the heat sink see Replacing a microprocessor and heat sink on page 315 Attention Make sure that you install each heat sink with its paired microprocessor 8 Reinstall the air baffle see Replacing the air baffle on page 211 9 Install the co...

Page 344: ...ched devices 3 Turn off the peripheral devices and disconnect all power cords Note When you replace the system board you must either update the server with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Make sure that you have the latest firmware or a copy of the pre existing firmware before you proceed 4 Pull the power supplies out of...

Page 345: ...f each cable as you disconnect it you can then use this as a checklist when you install the new system board see Internal cable routing and connectors on page 197 for more information Attention Disengage all latches release tabs or locks on cable connectors when you disconnect all cables from the system board Failing to release them before removing the cables will damage the cable sockets on the s...

Page 346: ... toward the front of the server until it stops Note Make sure that the system board disengage from all system board standoffs Figure 237 Thumbscrews disengagement Figure 238 System board standoffs 328 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 347: ...ce them on the microprocessor sockets of the old system board that you are removing 20 If you are instructed to return the system board follow all packaging instructions and use any packaging materials for shipping that are supplied to you Attention Make sure to place the socket covers for the microprocessor sockets on the system board before returning the system board Figure 239 System board remo...

Page 348: ...e presence and blue screen capture features on page 115 4 Reactivate any Features on Demand features Instructions for automating the activation of features and installing activation keys is in the IBM Features on Demand User s Guide To download the document go to http www ibm com systems x fod log in and click Help 5 Some cluster solutions require specific code levels or coordinated code updates I...

Page 349: ...Note Make sure that all the system board standoffs engage the system board correctly Figure 240 System board installation Chapter 6 Removing and replacing components 331 ...

Page 350: ...CI slot 2 and one is between fans 4 and 5 4 Rotate the fan assembly bracket down toward the rear of the server Figure 241 System board standoffs Figure 242 Thumbscrews engagement 332 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 351: ...air baffle see Replacing the air baffle on page 211 13 Install the cover see Replacing the cover on page 209 14 Push the power supplies back into the server 15 Slide the server into the rack 16 Reconnect the power cords and any cables that you removed 17 Turn on the peripheral devices and the server 18 Start the Setup utility and reset the configuration v Set the system date and time v Set the pow...

Page 352: ...334 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 353: ...log severity is abbreviated to the first character The following severities can be displayed Info The event was recorded for audit purposes usually a user action or a change of states that is normal behavior Warning The event is not as severe as an error but if possible the condition should be corrected before it becomes an error It might also be a condition that requires additional monitoring or ...

Page 354: ...m contact IBM Support Note This list includes error codes and messages that might not apply to this machine type and model The following is the list of IMM2 error messages and suggested actions to correct the detected server problems For more information about IMM2 see the Integrated Management Module II User s Guide at http www ibm com support entry portal docdisplay lndocid MIGR 5089484 40000001...

Page 355: ... the use case where a user modifies the Ethernet Port data rate May also be shown as 4000000300000000 or 0x4000000300000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0003 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000004 00000000 Ethernet Duplex setting modified from arg1 to arg2 by user arg3 Explanat...

Page 356: ...s the Ethernet Port MAC address setting May also be shown as 4000000600000000 or 0x4000000600000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0006 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000007 00000000 Ethernet interface arg1 by user arg2 Explanation This message is for the use case where a user e...

Page 357: ...May also be shown as 4000000900000000 or 0x4000000900000000 Severity Info Alert Category System IMM Network event Serviceable No CIM Information Prefix IMM and ID 0009 SNMP Trap ID 37 Automatically notify Support No User response Information only no action is required 4000000a 00000000 IP subnet mask of network interface modified from arg1 to arg2 by user arg3 Explanation This message is for the u...

Page 358: ...rity Warning Alert Category none Serviceable No CIM Information Prefix IMM and ID 0012 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000000d 00000000 DHCP arg1 failure no IP address assigned Explanation This message is for the use case where a DHCP server fails to assign an IP address to a Management Controller May also be shown as 4000000d00000...

Page 359: ...ty Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0015 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000010 00000000 Security Userid arg1 had arg2 login failures from WEB client at IP address arg3 Explanation This message is for the use case where a user has failed to log in to a Management Controller from a web brows...

Page 360: ...r has failed to establish a remote control session from a Web browser session May also be shown as 4000001200000000 or 0x4000001200000000 Severity Info Alert Category System Remote Login Serviceable No CIM Information Prefix IMM and ID 0018 SNMP Trap ID 30 Automatically notify Support No User response Make sure that the correct login ID and password are being used 40000013 00000000 Remote access a...

Page 361: ...lso be shown as 4000001500000000 or 0x4000001500000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0021 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000016 00000000 ENET arg1 DHCP HSTN arg2 DN arg3 IP arg4 SN arg5 GW arg6 DNS1 arg7 Explanation This message is for the use case where a Management Controller...

Page 362: ...roller ethernet interface is no longer active May also be shown as 4000001800000000 or 0x4000001800000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0024 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000019 00000000 LAN Ethernet arg1 interface is now active Explanation This message is for the use case whe...

Page 363: ...ally notify Support No User response Information only no action is required 4000001c 00000000 Watchdog arg1 Screen Capture Occurred Explanation This message is for the use case where an operating system error has occurred and the screen was captured May also be shown as 4000001c00000000 or 0x4000001c00000000 Severity Info Alert Category System other Serviceable No CIM Information Prefix IMM and ID...

Page 364: ...e specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 4000001e 00000000 Running the backup Management Controller arg1 main application Explanation This message is for the use case where a Management Controller has resorted to running the backup main applica...

Page 365: ...anagement Controller arg1 Reset was caused by restoring default values Explanation This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values May also be shown as 4000002000000000 or 0x4000002000000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0032 SNMP Trap ID Automatically noti...

Page 366: ...hed the firmware component MC Main Application MC Boot ROM BIOS Diagnostics System Power Backplane Remote Expansion Enclosure Power Backplane Integrated System Management Processor or Remote Expansion Enclosure Processor from the interface and IP address d May also be shown as 4000002300000000 or 0x4000002300000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID ...

Page 367: ...MP Trap ID 35 Automatically notify Support No User response To avoid losing older log entries save the log as a text file and clear the log 40000027 00000000 Platform Watchdog Timer expired for arg1 Explanation This message is for the use case when an implementation has detected a Platform Watchdog Timer Expired May also be shown as 4000002700000000 or 0x4000002700000000 Severity Error Alert Categ...

Page 368: ...ategory System Remote Login Serviceable No CIM Information Prefix IMM and ID 0041 SNMP Trap ID 30 Automatically notify Support No User response Complete the following steps until the problem is solved 1 Make sure that the correct login ID and password are being used 2 Have the system administrator reset the login ID or password 4000002a 00000000 arg1 firmware mismatch internal to system arg2 Pleas...

Page 369: ...0000 or 0x4000002c00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0044 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000002d 00000000 DDNS setting changed to arg1 by user arg2 Explanation DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Alert Catego...

Page 370: ...as 4000002f00000000 or 0x4000002f00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0047 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000030 00000000 IPv6 disabled by user arg1 Explanation IPv6 protocol is disabled by user May also be shown as 4000003000000000 or 0x4000003000000000 Severity Info Alert C...

Page 371: ...4000003200000000 or 0x4000003200000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0050 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000033 00000000 IPv6 stateless auto configuration enabled by user arg1 Explanation IPv6 statless auto assignment method is enabled by user May also be shown as 4000003300000...

Page 372: ...00003500000000 or 0x4000003500000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0053 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000036 00000000 IPv6 stateless auto configuration disabled by user arg1 Explanation IPv6 statless auto assignment method is disabled by user May also be shown as 4000003600000...

Page 373: ...hown as 4000003800000000 or 0x4000003800000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0056 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000039 00000000 ENET arg1 DHCPv6 HSTN arg2 DN arg3 IP arg4 Pref arg5 Explanation IPv6 DHCP assigned address is active May also be shown as 4000003900000000 or 0x4000...

Page 374: ...No User response Complete the following steps until the problem is solved 1 Make sure that the IMM network cable is connected 2 Make sure that there is a DHCPv6 server on the network that can assign an IP address to the IMM 4000003c 00000000 Platform Watchdog Timer expired for arg1 Explanation An implementation has detected an OS Loader Watchdog Timer Expired May also be shown as 4000003c00000000 ...

Page 375: ...hown as 4000003e00000000 or 0x4000003e00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0062 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000003f 00000000 Web HTTP port number changed from arg1 to arg2 by user arg3 Explanation A user has modified the Web HTTP port number May also be shown as 4000003f000...

Page 376: ...lso be shown as 4000004100000000 or 0x4000004100000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0065 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000042 00000000 CIM XML HTTPS port number changed from arg1 to arg2 by user arg3 Explanation A user has modified the CIM HTTPS port number May also be shown ...

Page 377: ...also be shown as 4000004400000000 or 0x4000004400000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0068 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000045 00000000 Syslog port number changed from arg1 to arg2 by user arg3 Explanation A user has modified the Syslog receiver port number May also be shown ...

Page 378: ...000000 or 0x4000004700000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0071 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000048 00000000 Inventory data changed for device arg1 new device data hash arg2 new master data hash arg3 Explanation Something has caused the physical inventory to change May also b...

Page 379: ... 0x4000004a00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0074 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000004b 00000000 SNMPv1 arg1 set by user arg2 Name arg3 AccessType arg4 Address arg5 Explanation A user changed the SNMP community string May also be shown as 4000004b00000000 or 0x4000004b0000...

Page 380: ... Explanation A user configured an LDAP Miscellaneous setting May also be shown as 4000004d00000000 or 0x4000004d00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0077 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000004e 00000000 Serial Redirection set by user arg1 Mode arg2 BaudRate arg3 StopBits arg4 P...

Page 381: ...n A user configured the Location setting May also be shown as 4000005000000000 or 0x4000005000000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0080 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000051 00000000 Server Power Off Delay set to arg1 by user arg2 Explanation A user configured the Server Power ...

Page 382: ...r Power Action May also be shown as 4000005300000000 or 0x4000005300000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0083 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000054 00000000 Server arg1 arg2 cleared by user arg3 Explanation A user cleared a Server Power Action May also be shown as 4000005400000...

Page 383: ...gured the SMTP server May also be shown as 4000005600000000 or 0x4000005600000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0086 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000057 00000000 Telnet arg1 by user arg2 Explanation A user enables or disables Telnet services May also be shown as 4000005700000...

Page 384: ...figured USB LAN May also be shown as 4000005900000000 or 0x4000005900000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0089 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000005a 00000000 LAN over USB Port Forwarding set by user arg1 ExternalPort arg2 USB LAN port arg3 Explanation A user configured USB LAN ...

Page 385: ...o be shown as 4000005c00000000 or 0x4000005c00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0092 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000005d 00000000 Secure LDAP arg1 by user arg2 Explanation A user enables or disables Secure LDAP services May also be shown as 4000005d00000000 or 0x4000005d00...

Page 386: ...s Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0095 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000060 00000000 License key for arg1 added by user arg2 Explanation A user installs License Key May also be shown as 4000006000000000 ...

Page 387: ...0098 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000063 00000000 Global Login Account Security set by user arg1 PasswordRequired arg2 PasswordExpirationPeriod arg3 MinimumPasswordReuseCycle arg4 MinimumPasswordLength arg5 MinimumPasswordChangeInterval arg6 MaxmumLoginFailures arg7 LockoutAfterMaxFailures arg8 MinimumDifferentCharacters arg9 D...

Page 388: ... 0x4000006500000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0101 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000066 00000000 User arg1 password modified Explanation A user account was changed May also be shown as 4000006600000000 or 0x4000006600000000 Severity Info Alert Category none Serviceable No ...

Page 389: ... Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0104 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000069 00000000 User arg1 for SNMPv3 set AuthenticationProtocol arg2 PrivacyProtocol arg3 AccessType arg4 HostforTraps arg5 Explanation User account SNMPv3 settings changed May also be shown as 4000006900000000 or 0x4000...

Page 390: ...wn as 4000006b00000000 or 0x4000006b00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0107 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000006c 00000000 SSH Client key removed from user arg1 Explanation User removed an SSH Client key May also be shown as 4000006c00000000 or 0x4000006c00000000 Severity I...

Page 391: ...y also be shown as 4000006e00000000 or 0x4000006e00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0110 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000006f 00000000 Alert Recipient Number arg1 updated Name arg2 DeliveryMethod arg3 Address arg4 IncludeLog arg5 Enabled arg6 EnabledAlerts arg7 AllowedFilt...

Page 392: ...er May also be shown as 4000007100000000 or 0x4000007100000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0113 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000072 00000000 The minimum power cap value changed from arg1 watts to arg2 watts Explanation Minimum Power Cap value changed May also be shown as 40...

Page 393: ...May also be shown as 4000007400000000 or 0x4000007400000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0116 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000075 00000000 The measured power value exceeded the power cap value Explanation Power exceeded cap May also be shown as 4000007500000000 or 0x40000075...

Page 394: ... also be shown as 4000007700000000 or 0x4000007700000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0119 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000078 00000000 Power capping was deactivated by user arg1 Explanation Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007...

Page 395: ...o be shown as 4000007a00000000 or 0x4000007a00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0122 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000007b 00000000 Dynamic Power Savings mode has been turned on by user arg1 Explanation Dynamic Power Savings mode turned on by user May also be shown as 400000...

Page 396: ... occurred May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0125 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000007e 00000000 External throttling occurred Explanation External throttling occurred May also be shown as 4000007e00000000 or 0x4000007e00000...

Page 397: ...be shown as 4000008000000000 or 0x4000008000000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0128 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000081 00000000 PXE boot requested by user arg1 Explanation PXE boot requested May also be shown as 4000008100000000 or 0x4000008100000000 Severity Info Alert Ca...

Page 398: ...verity Info Alert Category Warning Power Serviceable No CIM Information Prefix IMM and ID 0131 SNMP Trap ID 164 Automatically notify Support No User response Information only no action is required 40000084 00000000 IMM firmware mismatch between nodes arg1 and arg2 Please attempt to flash the IMM firmware to the same level on all nodes Explanation A mismatch of IMM firmware has been detected betwee...

Page 399: ... by user arg1 Explanation Test Call Home generated by user May also be shown as 4000008600000000 or 0x4000008600000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0134 SNMP Trap ID Automatically notify Support Yes User response Information only no action is required 40000087 00000000 Manual Call Home by user arg1 arg2 Explanation Manual Call Home by user May ...

Page 400: ...her Serviceable No CIM Information Prefix IMM and ID 0137 SNMP Trap ID 22 Automatically notify Support No User response 1 Turn off the server and disconnect it from the power source You must disconnect the server from ac power to reset the IMM 2 After 45 seconds reconnect the server to the power source and turn on the server 3 Retry the operation 4000008a 00000000 Management Controller arg1 Config...

Page 401: ...Warning Voltage Serviceable Yes CIM Information Prefix PLAT and ID 0476 SNMP Trap ID 13 Automatically notify Support No User response Replace the system battery 80010202 0701xxxx Numeric sensor NumericSensorElementName going low lower critical has asserted Explanation This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted May also be sho...

Page 402: ... LED near the fan connector on the system board 2 Replace the failing fan n fan number 80010204 1d02xxxx Numeric sensor NumericSensorElementName going low lower critical has asserted Fan 2A 2B Tach Explanation This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted May also be shown as 800102041d02xxxx or 0x800102041d02xxxx Severity Error...

Page 403: ...ted May also be shown as 800102041d04xxxx or 0x800102041d04xxxx Severity Error Alert Category Critical Fan Failure Serviceable Yes CIM Information Prefix PLAT and ID 0480 SNMP Trap ID 11 Automatically notify Support No User response 1 Reseat the failing fan n which is indicated by a lit LED near the fan connector on the system board 2 Replace the failing fan n fan number 80010204 1d05xxxx Numeric ...

Page 404: ... the system board 2 Replace the failing fan n fan number 80010701 0c01xxxx Numeric sensor NumericSensorElementName going high upper non critical has asserted Ambient Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107010c01xxxx or 0x800107010c01xxxx Severity Warning Alert Category War...

Page 405: ...nto or preventing the air from exiting the server 80010701 1002xxxx Numeric sensor NumericSensorElementName going high upper non critical has asserted PCI Riser 2 Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107011002xxxx or 0x800107011002xxxx Severity Warning Alert Category Warnin...

Page 406: ...into or preventing the air from exiting the server 80010701 1402xxxx Numeric sensor NumericSensorElementName going high upper non critical has asserted CPU2 VR Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107011402xxxx or 0x800107011402xxxx Severity Warning Alert Category Warning T...

Page 407: ...nto or preventing the air from exiting the server 80010701 1404xxxx Numeric sensor NumericSensorElementName going high upper non critical has asserted DIMM CD VR Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107011404xxxx or 0x800107011404xxxx Severity Warning Alert Category Warning...

Page 408: ...into or preventing the air from exiting the server 80010701 1406xxxx Numeric sensor NumericSensorElementName going high upper non critical has asserted DIMM GH VR Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107011406xxxx or 0x800107011406xxxx Severity Warning Alert Category Warnin...

Page 409: ...g into or preventing the air from exiting the server 80010701 2d01xxxx Numeric sensor NumericSensorElementName going high upper non critical has asserted PCH Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107012d01xxxx or 0x800107012d01xxxx Severity Warning Alert Category Warning Tem...

Page 410: ...to or preventing the air from exiting the server 80010901 1001xxxx Numeric sensor NumericSensorElementName going high upper critical has asserted PCI Riser 1 Temp Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109011001xxxx or 0x800109011001xxxx Severity Error Alert Category Critical Temperat...

Page 411: ... into or preventing the air from exiting the server 80010901 1401xxxx Numeric sensor NumericSensorElementName going high upper critical has asserted CPU1 VR Temp Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109011401xxxx or 0x800109011401xxxx Severity Error Alert Category Critical Temperatu...

Page 412: ...to or preventing the air from exiting the server 80010901 1403xxxx Numeric sensor NumericSensorElementName going high upper critical has asserted DIMM AB VR Temp Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109011403xxxx or 0x800109011403xxxx Severity Error Alert Category Critical Temperatu...

Page 413: ...nto or preventing the air from exiting the server 80010901 1405xxxx Numeric sensor NumericSensorElementName going high upper critical has asserted DIMM EF VR Temp Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109011405xxxx or 0x800109011405xxxx Severity Error Alert Category Critical Temperat...

Page 414: ...into or preventing the air from exiting the server 80010901 2c01xxxx Numeric sensor NumericSensorElementName going high upper critical has asserted Mezz Card Temp Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109012c01xxxx or 0x800109012c01xxxx Severity Error Alert Category Critical Temperat...

Page 415: ...10902 0701xxxx Numeric sensor NumericSensorElementName going high upper critical has asserted Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109020701xxxx or 0x800109020701xxxx Severity Error Alert Category Critical Voltage Serviceable Yes CIM Information Prefix PLAT and ID 0494 SNMP Trap ID ...

Page 416: ...y also be shown as 80010b011001xxxx or 0x80010b011001xxxx Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0498 SNMP Trap ID 0 Automatically notify Support No User response Check the server airflow Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server 80010b01 1002xxxx Numeric sensor NumericSen...

Page 417: ...also be shown as 80010b011402xxxx or 0x80010b011402xxxx Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0498 SNMP Trap ID 0 Automatically notify Support No User response Check the server airflow Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server 80010b01 1403xxxx Numeric sensor NumericSenso...

Page 418: ...May also be shown as 80010b011405xxxx or 0x80010b011405xxxx Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0498 SNMP Trap ID 0 Automatically notify Support No User response Check the server airflow Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server 80010b01 1406xxxx Numeric sensor NumericS...

Page 419: ...when an implementation has detected an Upper Non recoverable sensor going high has asserted May also be shown as 80010b012d01xxxx or 0x80010b012d01xxxx Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0498 SNMP Trap ID 0 Automatically notify Support No User response Check the server airflow Make sure that nothing is blocking the air from coming ...

Page 420: ...ation Prefix PLAT and ID 0508 SNMP Trap ID Automatically notify Support No User response 1 Replace the power supply with higher rated power 2 Reduce the total power consumption by removing newly added or unused option like drives or adapters 80070101 0c01xxxx Sensor SensorElementName has transitioned from normal to non critical state Ambient Status Explanation This message is for the use case when...

Page 421: ...wn as 8007010f2582xxxx or 0x8007010f2582xxxx Severity Warning Alert Category Warning Other Serviceable Yes CIM Information Prefix PLAT and ID 0520 SNMP Trap ID 60 Automatically notify Support No User response Complete the following step to solve PCI I O resource errors 1 Go to F1 Setup System Settings Device and I O ports PCI 64 bit Resource and choose enable 80070114 2201xxxx Sensor SensorElement...

Page 422: ...installed correctly 4 Trained technician only Replace microprocessor n n microprocessor number 80070201 0302xxxx Sensor SensorElementName has transitioned to critical from a less severe state CPU 2 OverTemp Explanation This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe May also be shown as 800702010302xxxx or 0x800702010302xxxx S...

Page 423: ...e is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 5 Trained technician only Replace the system board 80070204 0a01xxxx Sensor SensorElementName has transitioned to critical from a less severe state PS 1 Fan Fault Explanation This message is for the use case when an implementation has detected a Sensor transitioned ...

Page 424: ...to critical from a less severe state PS 1 Therm Fault Explanation This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe May also be shown as 800702080a01xxxx or 0x800702080a01xxxx Severity Error Alert Category Critical Power Serviceable Yes CIM Information Prefix PLAT and ID 0522 SNMP Trap ID 4 Automatically notify Support No User r...

Page 425: ...ility go to http www 03 ibm com systems bladecenter resources powerconfig html 3 Replace power supply n n power supply number 8007020f 2201xxxx Sensor SensorElementName has transitioned to critical from a less severe state TXT ACM Module Explanation This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe May also be shown as 8007020f2...

Page 426: ...May also be shown as 800702142201xxxx or 0x800702142201xxxx Severity Error Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0522 SNMP Trap ID Automatically notify Support No User response 1 Update the server firmware see Recovering the server firmware 2 If the problem persists trained technician only replace the system board see Removing the system board and Installi...

Page 427: ...led microprocessors are compatible 3 Make sure the microprocessor 2 expansion board is installed correctly see Installing the microprocessor 2 expansion board 4 Trained technician only Replace microprocessor 2 5 Trained technician only Replace microprocessor 2 expansion board 8007021b 0302xxxx Sensor SensorElementName has transitioned to critical from a less severe state CPU 2 QPILinkErr Explanati...

Page 428: ...y Replace microprocessor n n microprocessor number 80070301 0302xxxx Sensor SensorElementName has transitioned to non recoverable from a less severe state CPU 2 OverTemp Explanation This message is for the use case when an implementation has detected a Sensor transitioned to non recoverable from less severe May also be shown as 800703010302xxxx or 0x800703010302xxxx Severity Error Alert Category C...

Page 429: ... If the specified sensor is PS n 12V OC Fault complete the following steps until the problem is solved 1 Use the IBM Power Configurator utility to determine current system power consumption For more information and to download the utility go to http www 03 ibm com systems bladecenter resources powerconfig html 2 Follow actions in Power Problems and Solving Power Problems If the specified sensor is...

Page 430: ...y number If the specified sensor is PS n 12V UV Fault complete the following steps until the problem is solved 1 Check power supply n LED 2 Remove the failing power supply 3 Follow actions in Power Problems and Solving Power Problems 4 Trained technician only Replace the system board n power supply number If the specified sensor is PS n 12Vaux Fault complete the following steps until the problem i...

Page 431: ...inserted May also be shown as 800801282101xxxx or 0x800801282101xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0536 SNMP Trap ID Automatically notify Support No User response No action information only 800b0008 1301xxxx Redundancy RedundancySetElementName has been restored Power Unit Explanation This message is for the use case when an implementati...

Page 432: ...on Prefix PLAT and ID 0802 SNMP Trap ID 11 Automatically notify Support No User response 1 Make sure that the connectors on fan n are not damaged 2 Make sure that the fan n connectors on the system board are not damaged 3 Make sure that the fans are correctly installed 4 Reseat the fans 5 Replace the fans n fan number 800b010a 1e82xxxx Redundancy Lost for RedundancySetElementName has asserted Fan ...

Page 433: ...ient Resources from Redundancy Degraded or Fully Redundant for RedundancySetElementName has asserted Power Resource Explanation This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or Fully Redundant to Non redundant Sufficient May also be shown as 800b03091301xxxx or 0x800b03091301xxxx Severity Warning Alert Category Warning Redundant Power Supply Servi...

Page 434: ...ge is for the use case when a Redundancy Set has transitioned to Non redundant Insufficient Resources May also be shown as 800b05091301xxxx or 0x800b05091301xxxx Severity Error Alert Category Critical Redundant Power Supply Serviceable Yes CIM Information Prefix PLAT and ID 0810 SNMP Trap ID 9 Automatically notify Support No User response 1 Power load may be handled by remaining power supply The s...

Page 435: ...4 Reseat the fans 5 Replace the fans n fan number 800b050a 1e82xxxx Non redundant Insufficient Resources for RedundancySetElementName has asserted Fan Zone 2 Explanation This message is for the use case when a Redundancy Set has transitioned to Non redundant Insufficient Resources May also be shown as 800b050a1e82xxxx or 0x800b050a1e82xxxx Severity Error Alert Category Critical Fan Failure Service...

Page 436: ...ition May also be shown as 806f00070301xxxx or 0x806f00070301xxxx Severity Error Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT and ID 0042 SNMP Trap ID 40 Automatically notify Support No User response 1 Make sure that the latest level of firmware and device drivers are installed for all adapters and standard devices such as Ethernet SCSI and SAS Important Some cluster sol...

Page 437: ...el of code is supported for the cluster solution before you update the code 2 Update the firmware UEFI and IMM to the latest level Updating the firmware 3 Run the DSA program 4 Reseat the adapter 5 Replace the adapter 6 Trained technician only Replace microprocessor n 7 Trained technician only Replace the system board n microprocessor number 806f0008 0a01xxxx PowerSupplyElementName has been added ...

Page 438: ...Power Unit that has been Disabled May also be shown as 806f00091301xxxx or 0x806f00091301xxxx Severity Info Alert Category System Power Off Serviceable No CIM Information Prefix PLAT and ID 0106 SNMP Trap ID 23 Automatically notify Support No User response No action information only 806f000d 0400xxxx The Drive StorageVolumeElementName has been added Drive 0 Explanation This message is for the use ...

Page 439: ...been Added May also be shown as 806f000d0402xxxx or 0x806f000d0402xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0162 SNMP Trap ID 5 Automatically notify Support No User response No action information only 806f000d 0403xxxx The Drive StorageVolumeElementName has been added Drive 3 Explanation This message is for the use case when an imp...

Page 440: ... been Added May also be shown as 806f000d0405xxxx or 0x806f000d0405xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0162 SNMP Trap ID 5 Automatically notify Support No User response No action information only 806f000d 0406xxxx The Drive StorageVolumeElementName has been added Drive 6 Explanation This message is for the use case when an im...

Page 441: ... Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0794 SNMP Trap ID 41 Automatically notify Support No User response 1 Make sure the server meets the minimum configuration to start see Power supply LEDs 2 Recover the server firmware from the backup page a Restart the server b At the prompt press F3 to recover the firmware 3 Update the server firmware on the primary page ...

Page 442: ...ore you update the code 3 Trained technician only Replace the system board Firmware Error Sys Boot Status 806f000f 220103xx The System ComputerSystemElementName encountered firmware error unrecoverable boot device failure ABR Status Explanation This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable boot device failure has occurred May also be ...

Page 443: ...ategory Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0764 SNMP Trap ID 50 Automatically notify Support No User response This is a UEFI detected event The UEFI POST error code for this event can be found in the logged IMM message text Please refer to the UEFI POST error code in the UEFI POST error code section of the Information Center for the appropriate user response Firmware...

Page 444: ...s supported for the cluster solution before you update the code 4 Remove components one at a time restarting the server each time to see if the problem goes away 5 If the problem remains trained service technician replace the system board Firmware Error Sys Boot Status 806f000f 22010cxx CPU voltage mismatch detected on ProcessorElementName ABR Status Explanation This message is for the use case wh...

Page 445: ... Front Panel NMI Diagnostic Interrupt May also be shown as 806f00131701xxxx or 0x806f00131701xxxx Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0222 SNMP Trap ID 50 Automatically notify Support No User response If the NMI button has not been pressed complete the following steps 1 Make sure that the NMI button is not pressed 2 Replace the operator i...

Page 446: ...vice is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 4 Remove both adapters 5 Replace the riser card 6 Trained service technicians only Replace the system board One of PCI Error 806f0021 2c01xxxx Fault in slot PhysicalConnectorSystemElementName on system ComputerSystemElementName Mezz Card Error Explanation This me...

Page 447: ...els or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 4 Remove both adapters 5 Replace the riser card 6 Trained service technicians only Replace the system board PCI 1 PCI 2 806f0023 2101xxxx Watchdog Timer expired for WatchdogElementName IPMI Watchdog Explanation This messag...

Page 448: ... Condition has been detected on ProcessorElementName CPU 1 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition Detected for Processor May also be shown as 806f01070301xxxx or 0x806f01070301xxxx Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0036 SNMP Trap ID 0 Automatically notify Supp...

Page 449: ...e that the heat sink for microprocessor n is installed correctly 3 Trained technician only Replace microprocessor n n microprocessor number 806f0108 0a01xxxx PowerSupplyElementName has Failed Power Supply 1 Explanation This message is for the use case when an implementation has detected a Power Supply has failed May also be shown as 806f01080a01xxxx or 0x806f01080a01xxxx Severity Error Alert Categ...

Page 450: ...xxxx or 0x806f01091301xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0108 SNMP Trap ID Automatically notify Support No User response No action information only 806f010c 2001xxxx Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 Explanation This message is for the use case when an implementation has det...

Page 451: ...Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 3 If the problem ...

Page 452: ...the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f010c 2004xxxx Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 4 Explanation This message is for the use case when an implementation has detected a Me...

Page 453: ...heck the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trai...

Page 454: ...hnician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 5 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microproces...

Page 455: ...rror Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or mic...

Page 456: ...the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f010c 200bxxxx Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 11 Explanation This message is for the use case when an implementation has detected a M...

Page 457: ...heck the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trai...

Page 458: ...hnician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 5 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microproces...

Page 459: ...Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or mi...

Page 460: ...the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f010c 2012xxxx Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 18 Explanation This message is for the use case when an implementation has detected a M...

Page 461: ...heck the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trai...

Page 462: ...hnician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 5 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microproces...

Page 463: ...Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or mi...

Page 464: ...he server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f010c 2581xxxx Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName All DIMMS Explanation This message is for the use case when an implementation has detected a ...

Page 465: ...the following components one at a time in the order shown restarting the server each time a Hard disk drive b Cable from the system board to the backplane c Hard disk drive backplane n hard disk drive number 806f010d 0401xxxx The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 1 Explanation This message is for the use case when an implementation has detected a Drive ...

Page 466: ...Hard disk drive backplane n hard disk drive number 806f010d 0403xxxx The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 3 Explanation This message is for the use case when an implementation has detected a Drive was Disabled due to fault May also be shown as 806f010d0403xxxx or 0x806f010d0403xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes ...

Page 467: ...ard disk drive backplane n hard disk drive number 806f010d 0405xxxx The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 5 Explanation This message is for the use case when an implementation has detected a Drive was Disabled due to fault May also be shown as 806f010d0405xxxx or 0x806f010d0405xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes C...

Page 468: ...Hard disk drive backplane n hard disk drive number 806f010d 0407xxxx The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 7 Explanation This message is for the use case when an implementation has detected a Drive was Disabled due to fault May also be shown as 806f010d0407xxxx or 0x806f010d0407xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes ...

Page 469: ...red on system ComputerSystemElementName CPU 1 PECI Explanation This message is for the use case when an implementation has detected a Bus Timeout May also be shown as 806f01130301xxxx or 0x806f01130301xxxx Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0224 SNMP Trap ID 50 Automatically notify Support No User response 1 Reseat the microprocessor and...

Page 470: ... n n supercap number 4 Trained technician only Replace the system board Front Video 806f0123 2101xxxx Reboot of system ComputerSystemElementName initiated by WatchdogElementName IPMI Watchdog Explanation This message is for the use case when an implementation has detected a Reboot by a Watchdog occurred May also be shown as 806f01232101xxxx or 0x806f01232101xxxx Severity Info Alert Category System...

Page 471: ...Element is Absent May also be shown as 806f01251002xxxx or 0x806f01251002xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0392 SNMP Trap ID Automatically notify Support No User response No action information only 806f0125 2c01xxxx ManagedElementName detected as absent Mezz Card Explanation This message is for the use case when an implementation has d...

Page 472: ...y Replace the system board n microprocessor number 806f0207 0302xxxx ProcessorElementName has Failed with FRB1 BIST condition CPU 2 Explanation This message is for the use case when an implementation has detected a Processor Failed FRB1 BIST condition May also be shown as 806f02070302xxxx or 0x806f02070302xxxx Severity Error Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT a...

Page 473: ...seat the adapter 5 Replace the adapter 6 Trained technician only Replace microprocessor n 7 Trained technician only Replace the system board n microprocessor number One of the CPUs 806f020d 0400xxxx Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 0 Explanation This message is for the use case when an implementation has detected an Array Failure is Pred...

Page 474: ...Hard disk drive backplane n hard disk drive number 806f020d 0402xxxx Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 2 Explanation This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0402xxxx or 0x806f020d0402xxxx Severity Warning Alert Category System Predicted Failure Service...

Page 475: ...ard disk drive backplane n hard disk drive number 806f020d 0404xxxx Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 4 Explanation This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0404xxxx or 0x806f020d0404xxxx Severity Warning Alert Category System Predicted Failure Servicea...

Page 476: ...Hard disk drive backplane n hard disk drive number 806f020d 0406xxxx Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 6 Explanation This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0406xxxx or 0x806f020d0406xxxx Severity Warning Alert Category System Predicted Failure Service...

Page 477: ...23 2101xxxx Powering off system ComputerSystemElementName initiated by WatchdogElementName IPMI Watchdog Explanation This message is for the use case when an implementation has detected a Poweroff by Watchdog has occurred May also be shown as 806f02232101xxxx or 0x806f02232101xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0372 SNMP Trap ID Automati...

Page 478: ...h time you install or remove a DIMM you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector Then retry with the same DIMM 3 If the problem ...

Page 479: ...d service technician only If the problem is related to microprocessor socket pins replace the system board 806f030c 2003xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 3 Explanation This message is for the use case when an implementation has detected a Memory Scrub failure May also be shown as 806f030c2003xxxx or 0x806f030c2003xxxx Severity Error Alert Category...

Page 480: ...oreign material or is damaged replace the system board 6 Trained service technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 7 Trained service technician only If the problem is related to microprocessor socket pins replace the system board 806f030c 2005xxxx Scrub Failure for PhysicalMemoryEle...

Page 481: ... If the problem occurs on the same DIMM connector swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 5 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 6 Trained service techn...

Page 482: ...LAT and ID 0136 SNMP Trap ID 41 Automatically notify Support No User response Note Each time you install or remove a DIMM you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Make sure that the DIMMs are firmly seated and no foreign m...

Page 483: ...d service technician only If the problem is related to microprocessor socket pins replace the system board 806f030c 200axxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 10 Explanation This message is for the use case when an implementation has detected a Memory Scrub failure May also be shown as 806f030c200axxxx or 0x806f030c200axxxx Severity Error Alert Categor...

Page 484: ...oreign material or is damaged replace the system board 6 Trained service technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 7 Trained service technician only If the problem is related to microprocessor socket pins replace the system board 806f030c 200cxxxx Scrub Failure for PhysicalMemoryEle...

Page 485: ... If the problem occurs on the same DIMM connector swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 5 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 6 Trained service techn...

Page 486: ...PLAT and ID 0136 SNMP Trap ID 41 Automatically notify Support No User response Note Each time you install or remove a DIMM you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Make sure that the DIMMs are firmly seated and no foreign ...

Page 487: ...d service technician only If the problem is related to microprocessor socket pins replace the system board 806f030c 2011xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 17 Explanation This message is for the use case when an implementation has detected a Memory Scrub failure May also be shown as 806f030c2011xxxx or 0x806f030c2011xxxx Severity Error Alert Categor...

Page 488: ...oreign material or is damaged replace the system board 6 Trained service technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 7 Trained service technician only If the problem is related to microprocessor socket pins replace the system board 806f030c 2013xxxx Scrub Failure for PhysicalMemoryEle...

Page 489: ... If the problem occurs on the same DIMM connector swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 5 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 6 Trained service techn...

Page 490: ...PLAT and ID 0136 SNMP Trap ID 41 Automatically notify Support No User response Note Each time you install or remove a DIMM you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Make sure that the DIMMs are firmly seated and no foreign ...

Page 491: ...d service technician only If the problem is related to microprocessor socket pins replace the system board 806f030c 2018xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 24 Explanation This message is for the use case when an implementation has detected a Memory Scrub failure May also be shown as 806f030c2018xxxx or 0x806f030c2018xxxx Severity Error Alert Categor...

Page 492: ...WatchdogElementName IPMI Watchdog Explanation This message is for the use case when an implementation has detected a Power Cycle by Watchdog occurred May also be shown as 806f03232101xxxx or 0x806f03232101xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0374 SNMP Trap ID Automatically notify Support No User response No action information only 806f040...

Page 493: ... Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error LED is lit you can re enable the DIMM through the Setup utility or the Advanced Settings Utility ASU 806f040c 2003xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 3 Explanation This message...

Page 494: ...Setup utility or the Advanced Settings Utility ASU 806f040c 2005xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 5 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2005xxxx or 0x806f040c2005xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT an...

Page 495: ...etup utility or the Advanced Settings Utility ASU 806f040c 2007xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 7 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2007xxxx or 0x806f040c2007xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and...

Page 496: ...Setup utility or the Advanced Settings Utility ASU 806f040c 2009xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 9 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2009xxxx or 0x806f040c2009xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT an...

Page 497: ...etup utility or the Advanced Settings Utility ASU 806f040c 200bxxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 11 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c200bxxxx or 0x806f040c200bxxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT an...

Page 498: ...Setup utility or the Advanced Settings Utility ASU 806f040c 200dxxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 13 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c200dxxxx or 0x806f040c200dxxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT a...

Page 499: ...etup utility or the Advanced Settings Utility ASU 806f040c 200fxxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 15 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c200fxxxx or 0x806f040c200fxxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT an...

Page 500: ...Setup utility or the Advanced Settings Utility ASU 806f040c 2011xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 17 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2011xxxx or 0x806f040c2011xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT a...

Page 501: ...etup utility or the Advanced Settings Utility ASU 806f040c 2013xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 19 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2013xxxx or 0x806f040c2013xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT an...

Page 502: ...Setup utility or the Advanced Settings Utility ASU 806f040c 2015xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 21 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2015xxxx or 0x806f040c2015xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT a...

Page 503: ...etup utility or the Advanced Settings Utility ASU 806f040c 2017xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 23 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2017xxxx or 0x806f040c2017xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT an...

Page 504: ...ity or the Advanced Settings Utility ASU 806f040c 2581xxxx PhysicalMemoryElementName Disabled on Subsystem MemoryElementName All DIMMS Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2581xxxx or 0x806f040c2581xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 01...

Page 505: ...ssorElementName has a Configuration Mismatch CPU 1 Explanation This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred May also be shown as 806f05070301xxxx or 0x806f05070301xxxx Severity Error Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT and ID 0062 SNMP Trap ID 40 Automatically notify Support No User response...

Page 506: ...microprocessor n n microprocessor number 806f0507 2584xxxx ProcessorElementName has a Configuration Mismatch All CPUs Explanation This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred May also be shown as 806f05072584xxxx or 0x806f05072584xxxx Severity Error Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT and ID...

Page 507: ...chnician only Replace the affected microprocessor 806f050c 2002xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 2 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2002xxxx or 0x806f050c2002xxxx Severity Warning Alert Category Warning Memory ...

Page 508: ...echnician only Replace the affected microprocessor 806f050c 2004xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 4 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2004xxxx or 0x806f050c2004xxxx Severity Warning Alert Category Warning Memory...

Page 509: ...chnician only Replace the affected microprocessor 806f050c 2006xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 6 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2006xxxx or 0x806f050c2006xxxx Severity Warning Alert Category Warning Memory ...

Page 510: ...echnician only Replace the affected microprocessor 806f050c 2008xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 8 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2008xxxx or 0x806f050c2008xxxx Severity Warning Alert Category Warning Memory...

Page 511: ...hnician only Replace the affected microprocessor 806f050c 200axxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 10 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c200axxxx or 0x806f050c200axxxx Severity Warning Alert Category Warning Memory ...

Page 512: ...echnician only Replace the affected microprocessor 806f050c 200cxxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 12 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c200cxxxx or 0x806f050c200cxxxx Severity Warning Alert Category Warning Memor...

Page 513: ...chnician only Replace the affected microprocessor 806f050c 200exxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 14 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c200exxxx or 0x806f050c200exxxx Severity Warning Alert Category Warning Memory...

Page 514: ...echnician only Replace the affected microprocessor 806f050c 2010xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 16 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2010xxxx or 0x806f050c2010xxxx Severity Warning Alert Category Warning Memor...

Page 515: ...chnician only Replace the affected microprocessor 806f050c 2012xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 18 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2012xxxx or 0x806f050c2012xxxx Severity Warning Alert Category Warning Memory...

Page 516: ...echnician only Replace the affected microprocessor 806f050c 2014xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 20 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2014xxxx or 0x806f050c2014xxxx Severity Warning Alert Category Warning Memor...

Page 517: ...chnician only Replace the affected microprocessor 806f050c 2016xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 22 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2016xxxx or 0x806f050c2016xxxx Severity Warning Alert Category Warning Memory...

Page 518: ...echnician only Replace the affected microprocessor 806f050c 2018xxxx Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 24 Explanation This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached May also be shown as 806f050c2018xxxx or 0x806f050c2018xxxx Severity Warning Alert Category Warning Memor...

Page 519: ...foreign material or is damaged replace the system board 5 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor One of the DIMMs 806f050d 0400xxxx Array ComputerSystemElementName is in critical condition Drive 0 Explanation T...

Page 520: ...d disk drive that is indicated by a lit status LED 806f050d 0402xxxx Array ComputerSystemElementName is in critical condition Drive 2 Explanation This message is for the use case when an implementation has detected that an Array is Critical May also be shown as 806f050d0402xxxx or 0x806f050d0402xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT ...

Page 521: ... disk drive that is indicated by a lit status LED 806f050d 0404xxxx Array ComputerSystemElementName is in critical condition Drive 4 Explanation This message is for the use case when an implementation has detected that an Array is Critical May also be shown as 806f050d0404xxxx or 0x806f050d0404xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT a...

Page 522: ...d disk drive that is indicated by a lit status LED 806f050d 0406xxxx Array ComputerSystemElementName is in critical condition Drive 6 Explanation This message is for the use case when an implementation has detected that an Array is Critical May also be shown as 806f050d0406xxxx or 0x806f050d0406xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT ...

Page 523: ... Explanation This message is for the use case when an implementation has detected a PCI SERR May also be shown as 806f05132582xxxx or 0x806f05132582xxxx Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0234 SNMP Trap ID 50 Automatically notify Support No User response 1 Check the PCI LED 2 Reseat the affected adapters and riser card 3 Update the serve...

Page 524: ...e is supported for the cluster solution before you update the code 4 Remove components one at a time restarting the server each time to see if the problem goes away 5 If the problem remains trained service technician replace the system board 806f0607 0301xxxx An SM BIOS Uncorrectable CPU complex error for ProcessorElementName has asserted CPU 1 Explanation This message is for the use case when an ...

Page 525: ...Replace the incompatible microprocessor 806f0607 2584xxxx An SM BIOS Uncorrectable CPU complex error for ProcessorElementName has asserted All CPUs Explanation This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted May also be shown as 806f06072584xxxx or 0x806f06072584xxxx Severity Error Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT...

Page 526: ...ge 806f060d 0400xxxx Array ComputerSystemElementName has failed Drive 0 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f060d0400xxxx or 0x806f060d0400xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0176 SNMP Trap ID 5 Automatically notify Support Yes User re...

Page 527: ... disk drive that is indicated by a lit status LED 806f060d 0402xxxx Array ComputerSystemElementName has failed Drive 2 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f060d0402xxxx or 0x806f060d0402xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0176 SNMP Tra...

Page 528: ...d disk drive that is indicated by a lit status LED 806f060d 0404xxxx Array ComputerSystemElementName has failed Drive 4 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f060d0404xxxx or 0x806f060d0404xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0176 SNMP Tr...

Page 529: ... disk drive that is indicated by a lit status LED 806f060d 0406xxxx Array ComputerSystemElementName has failed Drive 6 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f060d0406xxxx or 0x806f060d0406xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0176 SNMP Tra...

Page 530: ...d a Memory DIMM configuration error has been corrected May also be shown as 806f070c2001xxxx or 0x806f070c2001xxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 2002...

Page 531: ...ted May also be shown as 806f070c2004xxxx or 0x806f070c2004xxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 2005xxxx Configuration Error for PhysicalMemoryElementN...

Page 532: ...cted May also be shown as 806f070c2007xxxx or 0x806f070c2007xxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 2008xxxx Configuration Error for PhysicalMemoryElement...

Page 533: ...ted May also be shown as 806f070c200axxxx or 0x806f070c200axxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 200bxxxx Configuration Error for PhysicalMemoryElementN...

Page 534: ...cted May also be shown as 806f070c200dxxxx or 0x806f070c200dxxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 200exxxx Configuration Error for PhysicalMemoryElement...

Page 535: ...ted May also be shown as 806f070c2010xxxx or 0x806f070c2010xxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 2011xxxx Configuration Error for PhysicalMemoryElementN...

Page 536: ...cted May also be shown as 806f070c2013xxxx or 0x806f070c2013xxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 2014xxxx Configuration Error for PhysicalMemoryElement...

Page 537: ...ted May also be shown as 806f070c2016xxxx or 0x806f070c2016xxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 2017xxxx Configuration Error for PhysicalMemoryElementN...

Page 538: ...cted a Memory DIMM configuration error has been corrected May also be shown as 806f070c2581xxxx or 0x806f070c2581xxxx Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology One of the...

Page 539: ... an Array Rebuild is in Progress May also be shown as 806f070d0402xxxx or 0x806f070d0402xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0178 SNMP Trap ID Automatically notify Support No User response No action information only 806f070d 0403xxxx Rebuild in progress for Array in system ComputerSystemElementName Drive 3 Explanation This message is for ...

Page 540: ...t an Array Rebuild is in Progress May also be shown as 806f070d0405xxxx or 0x806f070d0405xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0178 SNMP Trap ID Automatically notify Support No User response No action information only 806f070d 0406xxxx Rebuild in progress for Array in system ComputerSystemElementName Drive 6 Explanation This message is for...

Page 541: ...entation has detected a Successful Software or Firmware Change May also be shown as 806f072b2201xxxx or 0x806f072b2201xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0450 SNMP Trap ID Automatically notify Support No User response No action information only ROM Recovery 806f0807 0301xxxx ProcessorElementName has been Disabled CPU 1 Explanation This m...

Page 542: ...0813 2581xxxx A Uncorrectable Bus Error has occurred on system ComputerSystemElementName DIMMs Explanation This message is for the use case when an implementation has detected a Bus Uncorrectable Error May also be shown as 806f08132581xxxx or 0x806f08132581xxxx Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0240 SNMP Trap ID 50 Automatically notify ...

Page 543: ... Trained technician only Replace the system board 806f0813 2584xxxx A Uncorrectable Bus Error has occurred on system ComputerSystemElementName CPUs Explanation This message is for the use case when an implementation has detected a Bus Uncorrectable Error May also be shown as 806f08132584xxxx or 0x806f08132584xxxx Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix P...

Page 544: ...f090c2001xxxx or 0x806f090c2001xxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2002xxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 2 Explanation This message is for ...

Page 545: ...ay also be shown as 806f090c2004xxxx or 0x806f090c2004xxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2005xxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 5 Explanati...

Page 546: ...May also be shown as 806f090c2007xxxx or 0x806f090c2007xxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2008xxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 8 Explanat...

Page 547: ...ay also be shown as 806f090c200axxxx or 0x806f090c200axxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 200bxxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 11 Explanat...

Page 548: ... May also be shown as 806f090c200dxxxx or 0x806f090c200dxxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 200exxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 14 Explan...

Page 549: ...May also be shown as 806f090c2010xxxx or 0x806f090c2010xxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2011xxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 17 Explana...

Page 550: ... May also be shown as 806f090c2013xxxx or 0x806f090c2013xxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2014xxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 20 Explan...

Page 551: ...May also be shown as 806f090c2016xxxx or 0x806f090c2016xxxx Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2017xxxx PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 23 Explana...

Page 552: ...n has detected a Processor is running in the Degraded state May also be shown as 806f0a070301xxxx or 0x806f0a070301xxxx Severity Warning Alert Category Warning CPU Serviceable Yes CIM Information Prefix PLAT and ID 0038 SNMP Trap ID 42 Automatically notify Support No User response 1 Make sure that the fans are operating that there are no obstructions to the airflow front and rear of the server tha...

Page 553: ...cian only Replace microprocessor n n microprocessor number 806f0a0c 2001xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2001xxxx or 0x806f0a0c2001xxxx...

Page 554: ...n for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2003xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 3 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2003xxxx or 0x806f0a0c2003xxxx Severit...

Page 555: ... for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2005xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 5 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2005xxxx or 0x806f0a0c2005xxxx Severity...

Page 556: ...n for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2007xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 7 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2007xxxx or 0x806f0a0c2007xxxx Severit...

Page 557: ... for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2009xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 9 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2009xxxx or 0x806f0a0c2009xxxx Severity...

Page 558: ...n for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 200bxxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 11 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c200bxxxx or 0x806f0a0c200bxxxx Severi...

Page 559: ... for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 200dxxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 13 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c200dxxxx or 0x806f0a0c200dxxxx Severit...

Page 560: ...n for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 200fxxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 15 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c200fxxxx or 0x806f0a0c200fxxxx Severi...

Page 561: ... for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2011xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 17 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2011xxxx or 0x806f0a0c2011xxxx Severit...

Page 562: ...n for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2013xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 19 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2013xxxx or 0x806f0a0c2013xxxx Severi...

Page 563: ... for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2015xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 21 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2015xxxx or 0x806f0a0c2015xxxx Severit...

Page 564: ...n for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2017xxxx An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 23 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2017xxxx or 0x806f0a0c2017xxxx Severi...

Page 565: ...alled and that the server cover is installed and completely closed 2 Make sure that ambient temperature is within the specifications 3 If a fan has failed complete the action for a fan failure 4 Replace DIMM n n DIMM number 806f0a13 0301xxxx A Fatal Bus Error has occurred on system ComputerSystemElementName CPU 1 PECI Explanation This message is for the use case when an implementation has detected...

Page 566: ... Lower Non critical sensor going low has deasserted May also be shown as 810100020701xxxx or 0x810100020701xxxx Severity Info Alert Category Warning Voltage Serviceable No CIM Information Prefix PLAT and ID 0477 SNMP Trap ID 13 Automatically notify Support No User response No action information only 81010202 0701xxxx Numeric sensor NumericSensorElementName going low lower critical has deasserted C...

Page 567: ...ical sensor going low has deasserted May also be shown as 810102041d02xxxx or 0x810102041d02xxxx Severity Info Alert Category Critical Fan Failure Serviceable No CIM Information Prefix PLAT and ID 0481 SNMP Trap ID 11 Automatically notify Support No User response No action information only Fan 2B Tach 81010204 1d03xxxx Numeric sensor NumericSensorElementName going low lower critical has deasserted...

Page 568: ...tical sensor going low has deasserted May also be shown as 810102041d05xxxx or 0x810102041d05xxxx Severity Info Alert Category Critical Fan Failure Serviceable No CIM Information Prefix PLAT and ID 0481 SNMP Trap ID 11 Automatically notify Support No User response No action information only Fan 5B Tach 81010204 1d06xxxx Numeric sensor NumericSensorElementName going low lower critical has deasserte...

Page 569: ...er Non critical sensor going high has deasserted May also be shown as 810107011001xxxx or 0x810107011001xxxx Severity Info Alert Category Warning Temperature Serviceable No CIM Information Prefix PLAT and ID 0491 SNMP Trap ID 12 Automatically notify Support No User response No action information only 81010701 1002xxxx Numeric sensor NumericSensorElementName going high upper non critical has deasse...

Page 570: ...er Non critical sensor going high has deasserted May also be shown as 810107011402xxxx or 0x810107011402xxxx Severity Info Alert Category Warning Temperature Serviceable No CIM Information Prefix PLAT and ID 0491 SNMP Trap ID 12 Automatically notify Support No User response No action information only 81010701 1403xxxx Numeric sensor NumericSensorElementName going high upper non critical has deasse...

Page 571: ...pper Non critical sensor going high has deasserted May also be shown as 810107011405xxxx or 0x810107011405xxxx Severity Info Alert Category Warning Temperature Serviceable No CIM Information Prefix PLAT and ID 0491 SNMP Trap ID 12 Automatically notify Support No User response No action information only 81010701 1406xxxx Numeric sensor NumericSensorElementName going high upper non critical has deas...

Page 572: ... Upper Non critical sensor going high has deasserted May also be shown as 810107012d01xxxx or 0x810107012d01xxxx Severity Info Alert Category Warning Temperature Serviceable No CIM Information Prefix PLAT and ID 0491 SNMP Trap ID 12 Automatically notify Support No User response No action information only 81010901 0c01xxxx Numeric sensor NumericSensorElementName going high upper critical has deasse...

Page 573: ... Upper Critical sensor going high has deasserted May also be shown as 810109011002xxxx or 0x810109011002xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0495 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010901 1401xxxx Numeric sensor NumericSensorElementName going high upper critical has deasserted...

Page 574: ...per Critical sensor going high has deasserted May also be shown as 810109011403xxxx or 0x810109011403xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0495 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010901 1404xxxx Numeric sensor NumericSensorElementName going high upper critical has deasserted DI...

Page 575: ...pper Critical sensor going high has deasserted May also be shown as 810109011406xxxx or 0x810109011406xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0495 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010901 2c01xxxx Numeric sensor NumericSensorElementName going high upper critical has deasserted M...

Page 576: ... going high has deasserted May also be shown as 810109020701xxxx or 0x810109020701xxxx Severity Info Alert Category Critical Voltage Serviceable No CIM Information Prefix PLAT and ID 0495 SNMP Trap ID 1 Automatically notify Support No User response No action information only SysBrd 3 3V SysBrd 5V 81010b01 0c01xxxx Numeric sensor NumericSensorElementName going high upper non recoverable has deasser...

Page 577: ... Upper Non recoverable sensor going high has deasserted May also be shown as 81010b011002xxxx or 0x81010b011002xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0499 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010b01 1401xxxx Numeric sensor NumericSensorElementName going high upper non recoverable ...

Page 578: ...per Non recoverable sensor going high has deasserted May also be shown as 81010b011403xxxx or 0x81010b011403xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0499 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010b01 1404xxxx Numeric sensor NumericSensorElementName going high upper non recoverable has...

Page 579: ...pper Non recoverable sensor going high has deasserted May also be shown as 81010b011406xxxx or 0x81010b011406xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0499 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010b01 2c01xxxx Numeric sensor NumericSensorElementName going high upper non recoverable ha...

Page 580: ...se when an implementation has detected a Sensor has asserted May also be shown as 810300062101xxxx or 0x810300062101xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0508 SNMP Trap ID Automatically notify Support No User response No action information only 81030012 2301xxxx Sensor SensorElementName has asserted OS RealTime Mod Explanation This message...

Page 581: ...from normal May also be shown as 810701010c01xxxx or 0x810701010c01xxxx Severity Info Alert Category Warning Temperature Serviceable No CIM Information Prefix PLAT and ID 0521 SNMP Trap ID 12 Automatically notify Support No User response No action information only 8107010f 2201xxxx Sensor SensorElementName has deasserted the transition from normal to non critical state GPT Status Explanation This ...

Page 582: ...etected a Sensor transition to less severe from critical May also be shown as 810702010301xxxx or 0x810702010301xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81070201 0302xxxx Sensor SensorElementName has transitioned to a less severe state from cr...

Page 583: ...r transition to less severe from critical May also be shown as 810702040a01xxxx or 0x810702040a01xxxx Severity Info Alert Category Critical Fan Failure Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 11 Automatically notify Support No User response No action information only 81070204 0a02xxxx Sensor SensorElementName has transitioned to a less severe state from critical PS 2 Fa...

Page 584: ... a Sensor transition to less severe from critical May also be shown as 810702080a02xxxx or 0x810702080a02xxxx Severity Info Alert Category Critical Power Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 4 Automatically notify Support No User response No action information only 8107020f 2201xxxx Sensor SensorElementName has transitioned to a less severe state from critical TXT AC...

Page 585: ...sor transition to less severe from critical May also be shown as 810702142201xxxx or 0x810702142201xxxx Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 50 Automatically notify Support No User response No action information only 81070219 0701xxxx Sensor SensorElementName has transitioned to a less severe state from critical SysBrd Faul...

Page 586: ...s severe from critical May also be shown as 8107021b0302xxxx or 0x8107021b0302xxxx Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 50 Automatically notify Support No User response No action information only 81070301 0301xxxx Sensor SensorElementName has deasserted the transition to non recoverable from a less severe state CPU 1 OverTe...

Page 587: ...serted May also be shown as 810706030701xxxx or 0x810706030701xxxx Severity Info Alert Category Critical Power Serviceable No CIM Information Prefix PLAT and ID 0531 SNMP Trap ID 4 Automatically notify Support No User response No action information only Pwr Rail 2 Fault Pwr Rail 3 Fault Pwr Rail 4 Fault Pwr Rail 5 Fault Pwr Rail 6 Fault 81070608 0a01xxxx Sensor SensorElementName has deasserted the...

Page 588: ...on This message is for the use case when Redundacy Lost has deasserted May also be shown as 810b010a1e81xxxx or 0x810b010a1e81xxxx Severity Info Alert Category Critical Fan Failure Serviceable No CIM Information Prefix PLAT and ID 0803 SNMP Trap ID 11 Automatically notify Support No User response No action information only 810b010a 1e82xxxx Redundancy Lost for RedundancySetElementName has deassert...

Page 589: ...rces May also be shown as 810b03091301xxxx or 0x810b03091301xxxx Severity Info Alert Category Warning Redundant Power Supply Serviceable No CIM Information Prefix PLAT and ID 0807 SNMP Trap ID 10 Automatically notify Support No User response No action information only 810b030c 2581xxxx Non redundant Sufficient Resources from Redundancy Degraded or Fully Redundant for RedundancySetElementName has d...

Page 590: ...tioned from Non redundant Insufficient Resources May also be shown as 810b050a1e81xxxx or 0x810b050a1e81xxxx Severity Info Alert Category Critical Fan Failure Serviceable No CIM Information Prefix PLAT and ID 0811 SNMP Trap ID 11 Automatically notify Support No User response No action information only 810b050a 1e82xxxx Non redundant Insufficient Resources for RedundancySetElementName has deasserte...

Page 591: ...s detected a Processor Recovered IERR Condition May also be shown as 816f00070301xxxx or 0x816f00070301xxxx Severity Info Alert Category Critical CPU Serviceable No CIM Information Prefix PLAT and ID 0043 SNMP Trap ID 40 Automatically notify Support No User response No action information only 816f0007 0302xxxx ProcessorElementName has Recovered from IERR CPU 2 Explanation This message is for the u...

Page 592: ... implementation has detected a Power Supply has been removed May also be shown as 816f00080a02xxxx or 0x816f00080a02xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0085 SNMP Trap ID Automatically notify Support No User response No action information only 816f0009 1301xxxx PowerSupplyElementName has been turned on Host Power Explanation This message ...

Page 593: ...are are at the latest level 4 Check the SAS cable 816f000d 0401xxxx The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 1 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0401xxxx or 0x816f000d0401xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Ye...

Page 594: ...ware are at the latest level 4 Check the SAS cable 816f000d 0403xxxx The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 3 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0403xxxx or 0x816f000d0403xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Y...

Page 595: ...are are at the latest level 4 Check the SAS cable 816f000d 0405xxxx The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 5 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0405xxxx or 0x816f000d0405xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Ye...

Page 596: ...ware are at the latest level 4 Check the SAS cable 816f000d 0407xxxx The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 7 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0407xxxx or 0x816f000d0407xxxx Severity Error Alert Category Critical Hard Disk drive Serviceable Y...

Page 597: ... a Front Panel NMI Diagnostic Interrupt May also be shown as 816f00131701xxxx or 0x816f00131701xxxx Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0223 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f0021 2201xxxx Fault condition removed on slot PhysicalConnectorElementName on system ComputerSystemElementNa...

Page 598: ...has detected a Fault condition in a slot has been removed May also be shown as 816f00212c01xxxx or 0x816f00212c01xxxx Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0331 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f0021 3001xxxx Fault condition removed on slot PhysicalConnectorElementName on system Compu...

Page 599: ...emperature Condition has been Removed for Processor May also be shown as 816f01070301xxxx or 0x816f01070301xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0037 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0107 0302xxxx An Over Temperature Condition has been removed on ProcessorElementName CPU 2 ...

Page 600: ...operational status May also be shown as 816f01080a02xxxx or 0x816f01080a02xxxx Severity Info Alert Category Critical Power Serviceable No CIM Information Prefix PLAT and ID 0087 SNMP Trap ID 4 Automatically notify Support No User response No action information only 816f010c 2001xxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 Explanatio...

Page 601: ...detected a Memory uncorrectable error recovery May also be shown as 816f010c2003xxxx or 0x816f010c2003xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2004xxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memor...

Page 602: ... detected a Memory uncorrectable error recovery May also be shown as 816f010c2006xxxx or 0x816f010c2006xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2007xxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memo...

Page 603: ...etected a Memory uncorrectable error recovery May also be shown as 816f010c2009xxxx or 0x816f010c2009xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 200axxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memory...

Page 604: ... detected a Memory uncorrectable error recovery May also be shown as 816f010c200cxxxx or 0x816f010c200cxxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 200dxxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memo...

Page 605: ...detected a Memory uncorrectable error recovery May also be shown as 816f010c200fxxxx or 0x816f010c200fxxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2010xxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memor...

Page 606: ... detected a Memory uncorrectable error recovery May also be shown as 816f010c2012xxxx or 0x816f010c2012xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2013xxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memo...

Page 607: ...detected a Memory uncorrectable error recovery May also be shown as 816f010c2015xxxx or 0x816f010c2015xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2016xxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memor...

Page 608: ... a Memory uncorrectable error recovery May also be shown as 816f010c2018xxxx or 0x816f010c2018xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2581xxxx Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem MemoryElement...

Page 609: ...as Enabled May also be shown as 816f010d0401xxxx or 0x816f010d0401xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0167 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f010d 0402xxxx The Drive StorageVolumeElementName has been enabled Drive 2 Explanation This message is for the use case when an i...

Page 610: ...was Enabled May also be shown as 816f010d0404xxxx or 0x816f010d0404xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0167 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f010d 0405xxxx The Drive StorageVolumeElementName has been enabled Drive 5 Explanation This message is for the use case when an ...

Page 611: ... also be shown as 816f010d0407xxxx or 0x816f010d0407xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0167 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f010f 2201xxxx The System ComputerSystemElementName has recovered from a firmware hang Firmware Error Explanation This message is for the use c...

Page 612: ...Replacing the system board n microprocessor number 816f0113 0302xxxx System ComputerSystemElementName has recovered from a bus timeout CPU 2 PECI Explanation This message is for the use case when an implemenation has detected that a system has recovered from a Bus Timeout May also be shown as 816f01130302xxxx or 0x816f01130302xxxx Severity Info Alert Category Critical Other Serviceable No CIM Info...

Page 613: ...tation has detected a Managed Element is now Present May also be shown as 816f01250c01xxxx or 0x816f01250c01xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0390 SNMP Trap ID Automatically notify Support No User response No action information only 816f0125 1001xxxx ManagedElementName detected as present PCI Riser 1 Explanation This message is for the...

Page 614: ...esent May also be shown as 816f01252c01xxxx or 0x816f01252c01xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0390 SNMP Trap ID Automatically notify Support No User response No action information only 816f0207 0301xxxx ProcessorElementName has Recovered from FRB1 BIST condition CPU 1 Explanation This message is for the use case when an implementation...

Page 615: ...ay also be shown as 816f02072584xxxx or 0x816f02072584xxxx Severity Info Alert Category Critical CPU Serviceable No CIM Information Prefix PLAT and ID 0045 SNMP Trap ID 40 Automatically notify Support No User response No action information only One of the CPUs 816f020d 0400xxxx Failure no longer Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 0 Explanation Thi...

Page 616: ...ted an Array Failure is no longer Predicted May also be shown as 816f020d0402xxxx or 0x816f020d0402xxxx Severity Info Alert Category System Predicted Failure Serviceable No CIM Information Prefix PLAT and ID 0169 SNMP Trap ID 27 Automatically notify Support No User response No action information only 816f020d 0403xxxx Failure no longer Predicted on drive StorageVolumeElementName for array Computer...

Page 617: ...ed an Array Failure is no longer Predicted May also be shown as 816f020d0405xxxx or 0x816f020d0405xxxx Severity Info Alert Category System Predicted Failure Serviceable No CIM Information Prefix PLAT and ID 0169 SNMP Trap ID 27 Automatically notify Support No User response No action information only 816f020d 0406xxxx Failure no longer Predicted on drive StorageVolumeElementName for array ComputerS...

Page 618: ... a Power Supply that has input that has returned to normal May also be shown as 816f03080a01xxxx or 0x816f03080a01xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0099 SNMP Trap ID Automatically notify Support No User response No action information only 816f0308 0a02xxxx PowerSupplyElementName has returned to a Normal Input State Power Supply 2 Expla...

Page 619: ...tected a Memory Scrub failure recovery May also be shown as 816f030c2002xxxx or 0x816f030c2002xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2003xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM ...

Page 620: ...etected a Memory Scrub failure recovery May also be shown as 816f030c2005xxxx or 0x816f030c2005xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2006xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM...

Page 621: ...tected a Memory Scrub failure recovery May also be shown as 816f030c2008xxxx or 0x816f030c2008xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2009xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM ...

Page 622: ...etected a Memory Scrub failure recovery May also be shown as 816f030c200bxxxx or 0x816f030c200bxxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 200cxxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM...

Page 623: ...tected a Memory Scrub failure recovery May also be shown as 816f030c200exxxx or 0x816f030c200exxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 200fxxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM ...

Page 624: ...etected a Memory Scrub failure recovery May also be shown as 816f030c2011xxxx or 0x816f030c2011xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2012xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM...

Page 625: ...tected a Memory Scrub failure recovery May also be shown as 816f030c2014xxxx or 0x816f030c2014xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2015xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM ...

Page 626: ...etected a Memory Scrub failure recovery May also be shown as 816f030c2017xxxx or 0x816f030c2017xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2018xxxx Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM...

Page 627: ...cted that Memory has been Enabled May also be shown as 816f040c2001xxxx or 0x816f040c2001xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2002xxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 2 Explanation This message is for t...

Page 628: ...that Memory has been Enabled May also be shown as 816f040c2004xxxx or 0x816f040c2004xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2005xxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 5 Explanation This message is for the us...

Page 629: ...hat Memory has been Enabled May also be shown as 816f040c2007xxxx or 0x816f040c2007xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2008xxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 8 Explanation This message is for the use...

Page 630: ...that Memory has been Enabled May also be shown as 816f040c200axxxx or 0x816f040c200axxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 200bxxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 11 Explanation This message is for the u...

Page 631: ...that Memory has been Enabled May also be shown as 816f040c200dxxxx or 0x816f040c200dxxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 200exxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 14 Explanation This message is for the u...

Page 632: ... that Memory has been Enabled May also be shown as 816f040c2010xxxx or 0x816f040c2010xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2011xxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 17 Explanation This message is for the ...

Page 633: ...that Memory has been Enabled May also be shown as 816f040c2013xxxx or 0x816f040c2013xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2014xxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 20 Explanation This message is for the u...

Page 634: ... that Memory has been Enabled May also be shown as 816f040c2016xxxx or 0x816f040c2016xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2017xxxx PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 23 Explanation This message is for the ...

Page 635: ...mory has been Enabled May also be shown as 816f040c2581xxxx or 0x816f040c2581xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only One of the DIMMs 816f0413 2582xxxx A PCI PERR recovery has occurred on system ComputerSystemElementName PCIs Explanation This message i...

Page 636: ... Configuration Mismatch May also be shown as 816f05070302xxxx or 0x816f05070302xxxx Severity Info Alert Category Critical CPU Serviceable No CIM Information Prefix PLAT and ID 0063 SNMP Trap ID 40 Automatically notify Support No User response No action information only 816f0507 2584xxxx ProcessorElementName has Recovered from a Configuration Mismatch All CPUs Explanation This message is for the us...

Page 637: ...that the Memory Logging Limit has been Removed May also be shown as 816f050c2002xxxx or 0x816f050c2002xxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 2003xxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementNa...

Page 638: ... that the Memory Logging Limit has been Removed May also be shown as 816f050c2005xxxx or 0x816f050c2005xxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 2006xxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementN...

Page 639: ...that the Memory Logging Limit has been Removed May also be shown as 816f050c2008xxxx or 0x816f050c2008xxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 2009xxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementNa...

Page 640: ...d that the Memory Logging Limit has been Removed May also be shown as 816f050c200bxxxx or 0x816f050c200bxxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 200cxxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElement...

Page 641: ... that the Memory Logging Limit has been Removed May also be shown as 816f050c200exxxx or 0x816f050c200exxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 200fxxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementN...

Page 642: ...d that the Memory Logging Limit has been Removed May also be shown as 816f050c2011xxxx or 0x816f050c2011xxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 2012xxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElement...

Page 643: ... that the Memory Logging Limit has been Removed May also be shown as 816f050c2014xxxx or 0x816f050c2014xxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 2015xxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementN...

Page 644: ...d that the Memory Logging Limit has been Removed May also be shown as 816f050c2017xxxx or 0x816f050c2017xxxx Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 2018xxxx Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElement...

Page 645: ...detected that an Critiacal Array has deasserted May also be shown as 816f050d0400xxxx or 0x816f050d0400xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0175 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f050d 0401xxxx Critical Array ComputerSystemElementName has deasserted Drive 1 Explanation T...

Page 646: ...l Array has deasserted May also be shown as 816f050d0403xxxx or 0x816f050d0403xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0175 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f050d 0404xxxx Critical Array ComputerSystemElementName has deasserted Drive 4 Explanation This message is for the us...

Page 647: ... Array has deasserted May also be shown as 816f050d0406xxxx or 0x816f050d0406xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0175 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f050d 0407xxxx Critical Array ComputerSystemElementName has deasserted Drive 7 Explanation This message is for the use...

Page 648: ...plex error has deasserted May also be shown as 816f06070302xxxx or 0x816f06070302xxxx Severity Info Alert Category Critical CPU Serviceable No CIM Information Prefix PLAT and ID 0817 SNMP Trap ID 40 Automatically notify Support No User response No action information only 816f0607 2584xxxx An SM BIOS Uncorrectable CPU complex error for ProcessorElementName has deasserted All CPUs Explanation This m...

Page 649: ...Restored May also be shown as 816f060d0400xxxx or 0x816f060d0400xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0177 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f060d 0401xxxx Array in system ComputerSystemElementName has been restored Drive 1 Explanation This message is for the use case whe...

Page 650: ... Array has been Restored May also be shown as 816f060d0403xxxx or 0x816f060d0403xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0177 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f060d 0404xxxx Array in system ComputerSystemElementName has been restored Drive 4 Explanation This message is for ...

Page 651: ...Array has been Restored May also be shown as 816f060d0406xxxx or 0x816f060d0406xxxx Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0177 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f060d 0407xxxx Array in system ComputerSystemElementName has been restored Drive 7 Explanation This message is for t...

Page 652: ...ed a Memory DIMM configuration error has deasserted May also be shown as 816f070c2002xxxx or 0x816f070c2002xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2003xxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName ...

Page 653: ...d a Memory DIMM configuration error has deasserted May also be shown as 816f070c2005xxxx or 0x816f070c2005xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2006xxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName h...

Page 654: ...ed a Memory DIMM configuration error has deasserted May also be shown as 816f070c2008xxxx or 0x816f070c2008xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2009xxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName ...

Page 655: ...d a Memory DIMM configuration error has deasserted May also be shown as 816f070c200bxxxx or 0x816f070c200bxxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 200cxxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName h...

Page 656: ...ed a Memory DIMM configuration error has deasserted May also be shown as 816f070c200exxxx or 0x816f070c200exxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 200fxxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName ...

Page 657: ...d a Memory DIMM configuration error has deasserted May also be shown as 816f070c2011xxxx or 0x816f070c2011xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2012xxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName h...

Page 658: ...ed a Memory DIMM configuration error has deasserted May also be shown as 816f070c2014xxxx or 0x816f070c2014xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2015xxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName ...

Page 659: ...d a Memory DIMM configuration error has deasserted May also be shown as 816f070c2017xxxx or 0x816f070c2017xxxx Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2018xxxx Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName h...

Page 660: ... an implementation has detected that an Array Rebuild has Completed May also be shown as 816f070d0400xxxx or 0x816f070d0400xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0179 SNMP Trap ID Automatically notify Support No User response No action information only 816f070d 0401xxxx Rebuild completed for Array in system ComputerSystemElementName Drive 1...

Page 661: ... an Array Rebuild has Completed May also be shown as 816f070d0403xxxx or 0x816f070d0403xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0179 SNMP Trap ID Automatically notify Support No User response No action information only 816f070d 0404xxxx Rebuild completed for Array in system ComputerSystemElementName Drive 4 Explanation This message is for the...

Page 662: ...t an Array Rebuild has Completed May also be shown as 816f070d0406xxxx or 0x816f070d0406xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0179 SNMP Trap ID Automatically notify Support No User response No action information only 816f070d 0407xxxx Rebuild completed for Array in system ComputerSystemElementName Drive 7 Explanation This message is for th...

Page 663: ...bled May also be shown as 816f08070302xxxx or 0x816f08070302xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0060 SNMP Trap ID Automatically notify Support No User response No action information only 816f0807 2584xxxx ProcessorElementName has been Enabled All CPUs Explanation This message is for the use case when an implementation has detected a Proc...

Page 664: ...tem has recovered from a Bus Uncorrectable Error May also be shown as 816f08132582xxxx or 0x816f08132582xxxx Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0241 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f0813 2584xxxx System ComputerSystemElementName has recovered from an Uncorrectable Bus Error CPUs E...

Page 665: ...ected Memory is no longer Throttled May also be shown as 816f090c2002xxxx or 0x816f090c2002xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 2003xxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 3 Explanation This...

Page 666: ...tected Memory is no longer Throttled May also be shown as 816f090c2005xxxx or 0x816f090c2005xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 2006xxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 6 Explanation Thi...

Page 667: ...ected Memory is no longer Throttled May also be shown as 816f090c2008xxxx or 0x816f090c2008xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 2009xxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 9 Explanation This...

Page 668: ...etected Memory is no longer Throttled May also be shown as 816f090c200bxxxx or 0x816f090c200bxxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 200cxxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 12 Explanation T...

Page 669: ...tected Memory is no longer Throttled May also be shown as 816f090c200exxxx or 0x816f090c200exxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 200fxxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 15 Explanation Th...

Page 670: ...etected Memory is no longer Throttled May also be shown as 816f090c2011xxxx or 0x816f090c2011xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 2012xxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 18 Explanation T...

Page 671: ...tected Memory is no longer Throttled May also be shown as 816f090c2014xxxx or 0x816f090c2014xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 2015xxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 21 Explanation Th...

Page 672: ...etected Memory is no longer Throttled May also be shown as 816f090c2017xxxx or 0x816f090c2017xxxx Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 2018xxxx PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 24 Explanation T...

Page 673: ...n the Degraded state May also be shown as 816f0a070302xxxx or 0x816f0a070302xxxx Severity Info Alert Category Warning CPU Serviceable No CIM Information Prefix PLAT and ID 0039 SNMP Trap ID 42 Automatically notify Support No User response No action information only 816f0a0c 2001xxxx An Over Temperature Condition has been removed on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM ...

Page 674: ... an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c2003xxxx or 0x816f0a0c2003xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 2004xxxx An Over Temperature Condition has been removed on the PhysicalMem...

Page 675: ...an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c2006xxxx or 0x816f0a0c2006xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 2007xxxx An Over Temperature Condition has been removed on the PhysicalMemo...

Page 676: ... an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c2009xxxx or 0x816f0a0c2009xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 200axxxx An Over Temperature Condition has been removed on the PhysicalMem...

Page 677: ... an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c200cxxxx or 0x816f0a0c200cxxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 200dxxxx An Over Temperature Condition has been removed on the PhysicalMem...

Page 678: ...d an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c200fxxxx or 0x816f0a0c200fxxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 2010xxxx An Over Temperature Condition has been removed on the PhysicalMe...

Page 679: ... an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c2012xxxx or 0x816f0a0c2012xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 2013xxxx An Over Temperature Condition has been removed on the PhysicalMem...

Page 680: ...d an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c2015xxxx or 0x816f0a0c2015xxxx Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 2016xxxx An Over Temperature Condition has been removed on the PhysicalMe...

Page 681: ...y Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a13 0301xxxx System ComputerSystemElementName has recovered from a Fatal Bus Error CPU 1 PECI Explanation This message is for the use case when an implementation has detected that a system has recovered from a Bus Fatal Error May...

Page 682: ...rmation Prefix PLAT and ID 0245 SNMP Trap ID 50 Automatically notify Support No User response 1 Trained technician only Replace microprocessor n see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink 2 If the problem persists and there is no other CPU with the same error indication replace the system board 3 Trained technician only Replace the system board see Rem...

Page 683: ...escription Informational An informational message is something that was recorded for audit purposes usually a user action or a change of states that is normal behavior Warning A warning is not as severe as an error but if possible the condition should be corrected before it becomes an error It might also be a condition that requires additional monitoring or maintenance Error An error typically ind...

Page 684: ...umber of cores Severity Error User response Complete the following steps 1 If this is a newly installed option ensure that matching Processors are installed in the correct Processor sockets according to the service information for this product 2 Check IBM support site for an applicable service bulletin that applies to this Processor error 3 Trained Service technician only Replace Processor Inspect...

Page 685: ...one or more processor packages Explanation Processors have mismatched Core Speed Severity Error User response Complete the following steps 1 Verify that matching processors are installed in the correct processor sockets according to the service information for this product Correct any mismatch issues found 2 Check IBM support site for an applicable service bulletin or firmware update that applies ...

Page 686: ...rocessor error 3 Trained Service technician only Replace the system board I 1800D I 1800D A cache associativity mismatch has been detected for one or more processor packages Explanation Processors have one or more cache levels with mismatched associativity Severity Error User response Complete the following steps 1 Verify that matching Processors are installed in the correct Processor sockets acco...

Page 687: ...eseat adapter and any attached cables 2 Check IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error NOTE It may be necessary to disable unused option ROMs from UEFI F1 setup or ASU or using adapter manufacturer utilities so that adapter firmware can be updated 3 Move card to a different slot If slot not available or error re occurs repla...

Page 688: ...overy action is required 3 If error persists or boot is unsuccessful Trained service technician only Replace the system board I 3818002 I 3818002 The firmware image capsule signature for the non booted flash bank is invalid Explanation Opposite Bank CRTM Capsule Update Signature Invalid Severity Info User response Complete the following steps 1 Reflash backup UEFI image 2 If error does not persist...

Page 689: ...over Detected Severity Info User response Complete the following steps 1 Check the system event log for uncorrected DIMM failures and replace those DIMMs I 580A6 I 580A6 Memory spare copy has completed successfully Explanation Spare Copy Complete Severity Info User response Complete the following steps 1 Check system log for related DIMM failures and replace those DIMMs S 1100B S 1100B CATERR IERR...

Page 690: ...or Load new device driver and any required firmware updates 3 If problem persists then remove Adapter Card If system reboots successfully without the adapter replace that card 4 Trained Service technician only Replace the processor S 2018001 S 2018001 An Uncorrected PCIe Error has Occurred at Bus Device Function The Vendor ID for the device is and the Device ID is Explanation PCIe Uncorrected Erro...

Page 691: ...the next level of support S 3030007 S 3030007 A firmware fault has been detected in the UEFI image Explanation Internal UEFI Firmware Fault Detected System halted Severity Error User response Complete the following steps 1 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 2 Reflash UEFI image 3 Trained service technician only Replace the system...

Page 692: ...OS contents Verify that the system boots Then re install options one at a time to locate the problem 4 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 5 Reflash UEFI firmware 6 Remove and re install CMOS battery for 30 seconds to clear CMOS contents 7 Trained service technician only Replace the system board S 3060007 S 3060007 A firmware faul...

Page 693: ... only Replace the system board S 51003 S 51003 An uncorrectable memory error was detected in DIMM slot on rank Explanation S 51003 An uncorrectable memory error was detected on processor channel The failing DIMM within the channel could not be determined S 51003 An uncorrectable memory error has been detected during POST Fatal Memory Error Occurred Severity Error User response Complete the followi...

Page 694: ...enable affected DIMM connector or re enable manually using F1 setup 2 If the node has been recently installed serviced moved or upgraded check to ensure that DIMMs are firmly seated and that no foreign material can be seen in the DIMM connector If either condition is observed correct and retry with the same DIMM Note Event Log may contain a recent 00580A4 event denoting detected change in DIMM pop...

Page 695: ...ian Only Replace the processor S 680B9 S 680B9 External QPI Link Failure Detected Explanation External QPI Link Failure Detected Severity Error User response Complete the following steps 1 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 2 Inspect processor socket for foreign debris or damage If debris is found remove debris 3 If error recurs ...

Page 696: ...persists then check IBM support site for an applicable service bulletin or firmware update that applies to this error 4 Trained Service technician only Replace the system board W 3058009 W 3058009 DRIVER HEALTH PROTOCOL Missing Configuraiton Requires Change Settings From F1 Explanation DRIVER HEALTH PROTOCOL Missing Configuration Requires Change Settings From F1 Severity Warning User response Comp...

Page 697: ...urrent UEFI image 3 Trained Service Technician Only Replace system board W 305800D W 305800D DRIVER HEALTH PROTOCOL Disconnect Controller Failed Requires Reboot Explanation DRIVER HEALTH PROTOCOL Disconnect Controller Failed Requires Reboot Severity Warning User response Complete the following steps 1 Reboot the system to reconnect the controller 2 If problem persists switch to backup UEFI or refl...

Page 698: ...nfiguration to IMM Severity Warning User response Complete the following steps 1 Use F1 Setup Verify Settings and Save Settings to recover settings 2 Reset the IMM from the CMM 3 Use CMM to remove AUX power from the node This will reboot the entire node 4 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 5 Reflash IMM Firmware 6 Remove and re i...

Page 699: ...EFI firmware 7 Trained Service technician only Replace system board W 58001 W 58001 The PFA Threshold limit correctable error logging limit has been exceeded on DIMM number at address MC5 Status contains and MC5 Misc contains Explanation DIMM PFA Threshold Exceeded Severity Error User response Complete the following steps 1 If the node has recently been installed moved serviced or upgraded verify ...

Page 700: ...ow an uncorrectable memory error or failed memory test Check log and service that event first DIMMs disabled by other errors or actions could cause this event 2 Ensure that the DIMM connectors are populated according to the guidelines in the service information for this product W 580A1 W 580A1 Invalid memory configuration for Mirror Mode Please correct memory configuration Explanation Unsupported ...

Page 701: ...steps 1 If the system was recently Installed Moved or Serviced makesure the batter is properly seated 2 Check IBM support site for an applicable service bulletin or firmware update that applies to this error 3 Replace CMOS Battery 4 Trained Service technician only Replace the system board W 68002 Appendix B UEFI POST diagnostic codes 683 ...

Page 702: ...684 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 703: ...stControlRegisters Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 405 001 000 BRCM TestMIIRegisters Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 405 002 000 BRCM TestEEPROM Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No ...

Page 704: ...TestLoopbackMAC Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 405 006 000 BRCM TestLoopbackPhysical Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 405 007 000 BRCM TestLEDs Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No A...

Page 705: ...000 BRCM TestEEPROM Test Aborted Explanation The EEPROM test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No 405 803 000 BRCM TestInternalMemory Test Aborted Explanation The internal memory test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No 405 804 000 BRCM TestInterrupt Test Aborted Explanation The interrupt...

Page 706: ...verable No Automatically notify Support No 405 900 000 BRCM TestControlRegisters Test Failed Explanation A failure was detected while testing internal MAC registers Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Dia...

Page 707: ... following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 405 903 000 BRCM TestInternalMemory Test Failed Ex...

Page 708: ...irmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 405 906 000 BRCM TestLoopbackPhysical Test Failed Explanation A failure was detected d...

Page 709: ...y symptom in the system Installation and Service Guide for the next corrective action DSA Brocade test results The following messages can result when you run the Brocade test 218 000 000 Brocade MemoryTest Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 218 001 000 Brocade ExternalLoopbackTest Passed Explanation The test passed Severi...

Page 710: ...erdesEthLoopbackTest Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 218 006 000 Brocade InternalLoopbackTest Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 218 800 000 Brocade MemoryTest Aborted Explanation The test was canceled Severity Warning Serviceable No Recoverab...

Page 711: ...ocade PCILoopbackTest Aborted Explanation The test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No 218 804 000 Brocade ExternalEthLoopbackTest Aborted Explanation The test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No 218 805 000 Brocade SerdesEthLoopbackTest Aborted Explanation The test was canceled Severity...

Page 712: ...the firmware is at proper level 3 Rerun the test 4 If the problem remains contact your IBM technical support representative 218 901 000 Brocade ExternalLoopbackTest Failed Explanation A failure was detected during the Loopback test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check cable connections 2 Rerun the test 3 Ve...

Page 713: ...rable No Automatically notify Support No User response Complete the following steps 1 Rerun the test 2 Verify whether the firmware is at proper level 3 Rerun the test 4 If the problem remains contact your IBM technical support representative 218 904 000 Brocade ExternalEthLoopbackTest Failed Explanation A failure was detected during the Loopback test Severity Error Serviceable Yes Recoverable No A...

Page 714: ...ected during the Loopback test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Rerun the test 2 Verify whether the firmware is at proper level 3 Rerun the test 4 If the problem remains contact your IBM technical support representative DSA checkpoint panel test results The following messages can result when you run the check...

Page 715: ...heck point Panel Test Failed Explanation Check point Panel Test Failed Operator reported incorrect display Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check the operator information panel cabling for loose or broken connections at both ends or damage to the cable 2 Replace the information panel cable if damage is presen...

Page 716: ...d restart the system and then run the test again 7 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 089 802 000 CPU Stress Test Aborted Explanation CPU Stress Test Aborted System resource unavailability error Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the fo...

Page 717: ...port No User response Complete the following steps 1 If the system has stopped responding turn off and restart the system and then run the test again 2 Make sure that the DSA Diagnostic code is at the latest level 3 Run the test again 4 Check system firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for ...

Page 718: ...est passed Severity Event Serviceable No Recoverable No Automatically notify Support No 516 002 000 ELXUCNA ELXUCNA NIC LED Beacon Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 516 800 000 ELXUCNA NIC MAC LoopBackTest Aborted Explanation Loopback testing at the MAC layer was canceled Severity Warning Serviceable No Recoverable ...

Page 719: ...re level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 516 901 000 ELXUCNA NIC PHY LoopBackTest Failed Explanation A failure was detected during the loopback test at the physical layer Severity Error ...

Page 720: ...he following messages can result when you run the EXA port ping test 401 000 000 EXA Port Ping Test Passed Explanation EXA Port Ping Test Passed Severity Event Serviceable No Recoverable No Automatically notify Support No 401 801 000 EXA Port Ping Test Aborted Explanation EXA Port Ping Test Aborted Unable to get device base address Severity Warning Serviceable Yes Recoverable No Automatically noti...

Page 721: ...A Port Ping Test Failed Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Remove power cables wait for 45 seconds reconnect and rerun the test 2 Make sure that the scalability cable connections are as per specification 3 Check scalability cables for loose connections 4 Replace the scalability cable s for specified port s 5 If...

Page 722: ...lf test detected a failure Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check cable connections 2 Rerun the test 3 Verify the firmware is at the latest level 4 Rerun the test 5 If the problem remains contact your technical support representative DSA Intel network test results The following messages can result when you ru...

Page 723: ...t Interrupts Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 406 004 000 IANet Loopback Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 406 800 000 IANet Registers Test Aborted Explanation Registers test was canceled Severity Warning Serviceable No Recoverable N...

Page 724: ...as canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No 406 900 000 IANet Registers Test Failed Explanation A failure was detected during the Registers test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level ...

Page 725: ... Event Log within the Firmware VPD section for this component 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 406 903 000 IANet Interrupts Test Failed Explanation A failure was detected during the Interrupt test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User res...

Page 726: ...ssages can result when you run the LSI hard drive test 407 000 000 LSIESG DiskDefaultDiagnostic Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 407 800 000 LSIESG DiskDefaultDiagnostic Test Aborted Explanation The test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No 407 900 000 LSIESG D...

Page 727: ...assed Explanation Port Test Passed Severity Event Serviceable No Recoverable No Automatically notify Support No 408 800 000 MLNX MLNX_DiagnosticTestEthernetPort Test Aborted Explanation Port Test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No 408 801 000 MLNX MLNX_DiagnosticTestIBPort Test Aborted Explanation Port Test was canceled Severity Warning Serv...

Page 728: ...Recoverable No Automatically notify Support No User response Complete the following steps 1 Make sure that the physical link of the port under test in the active state and a subnet manager running on the fabric to which the port is attached 2 If these condition was met but the test keeps failing the port s adapter might be faulty 3 Try replacing the adapter and repeating the test DSA memory isolat...

Page 729: ... Test Passed Explanation Quick Full Memory Test CPU 4 Passed Severity Event Serviceable No Recoverable No Automatically notify Support No 201 811 000 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS key _SM_ Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and tr...

Page 730: ...ps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 811 003 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS ...

Page 731: ...the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 812 002 Standalone Memory Test Aborted Explanation Memory ...

Page 732: ...ng steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 813 001 Standalone Memory Test Aborted Explanation Chipset Error Can ...

Page 733: ...omplete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 814 000 Standalone Memory Test Aborted Explanation...

Page 734: ...llowing steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 814 003 Standalone Memory Test Aborted Explanation Chipset Error...

Page 735: ...ete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 815 002 Standalone Memory Test Aborted Explanation Pro...

Page 736: ...lowing steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 816 001 Standalone Memory Test Aborted Explanation Program Error ...

Page 737: ...onse Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 818 000 Standalone Memory Test Aborted Expla...

Page 738: ...ps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 818 003 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS ...

Page 739: ... Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 819 002 Standalone Memory Test Aborted Explanati...

Page 740: ...he following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 820 001 Standalone Memory Test Aborted Explanation Memory U...

Page 741: ...ps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 821 000 Standalone Memory Test Aborted Explanation Variable range MTRR regi...

Page 742: ...te the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 821 003 Standalone Memory Test Aborted Explanation Vari...

Page 743: ...owing steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 822 002 Standalone Memory Test Aborted Explanation Invalid MTRR se...

Page 744: ... 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 824 001 Standalone Memory Test Aborted Explanation Node Interleave feature mu...

Page 745: ...ly notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 826 000 Standa...

Page 746: ...mplete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 826 003 Standalone Memory Test Aborted Explanation ...

Page 747: ...response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 827 002 Standalone Memory Test Aborted E...

Page 748: ...mplete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 844 001 Standalone Memory Test Aborted Explanation ...

Page 749: ...response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 845 000 Standalone Memory Test Aborted E...

Page 750: ...the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 845 003 Standalone Memory Test Aborted Explanation Chipset...

Page 751: ...g steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 859 002 Standalone Memory Test Aborted Explanation INVALID XSECSRAT ty...

Page 752: ...erform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 860 001 Standalone Memory Test Aborted Explanation No OEM0 type 1 found Severity ...

Page 753: ...g steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 861 000 Standalone Memory Test Aborted Explanation No SRAT type 1 foun...

Page 754: ...erform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 861 003 Standalone Memory Test Aborted Explanation No SRAT type 1 found Severity ...

Page 755: ...ng steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 862 002 Standalone Memory Test Aborted Explanation No OEM1 structure ...

Page 756: ...Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 863 001 Standalone Memory Test Aborted Explanation No IBMERROR key in OEM1 struc...

Page 757: ...the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 864 000 Standalone Memory Test Aborted Explanation No GAS ...

Page 758: ...Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 864 003 Standalone Memory Test Aborted Explanation No GAS located in OEM1 Severi...

Page 759: ...llowing steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 865 002 Standalone Memory Test Aborted Explanation No XSECSRAT k...

Page 760: ...ps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 866 001 Standalone Memory Test Aborted Explanation EFI SAL Invalid paramete...

Page 761: ...sponse Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 867 000 Standalone Memory Test Aborted Exp...

Page 762: ... 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 867 003 Standalone Memory Test Aborted Explanation EFI SAL Buffer not allocat...

Page 763: ...te the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 868 002 Standalone Memory Test Aborted Explanation EFI ...

Page 764: ...owing steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 869 001 Standalone Memory Test Aborted Explanation EFI SAL Invalid...

Page 765: ...sponse Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 870 000 Standalone Memory Test Aborted Exp...

Page 766: ... 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 870 003 Standalone Memory Test Aborted Explanation CPU Doamin in ACPI not val...

Page 767: ...owing steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 871 002 Standalone Memory Test Aborted Explanation Data Mis compar...

Page 768: ... 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 877 001 Standalone Memory Test Aborted Explanation BIOS Sparing in Extended P...

Page 769: ...onse Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 878 000 Standalone Memory Test Aborted Expla...

Page 770: ...plete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 878 003 Standalone Memory Test Aborted Explanation S...

Page 771: ...User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 885 002 Standalone Memory Test Abor...

Page 772: ...se Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest level 201 886 001 Standalone Memory Test Aborted Explana...

Page 773: ...one Memory Test Aborted Explanation Memory Upper limit is less than 16 Mbytes Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from pow...

Page 774: ...Failed Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure t...

Page 775: ...ystem Installation and Service Guide for the next corrective action 201 901 002 Standalone Memory Test Failed Explanation Memory Diagnostics Test Failed Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technic...

Page 776: ...rective action DSA memory stress test results The following messages can result when you run the memory stress test 202 000 000 MemStr Test Passed Explanation Test Passed Severity Event Serviceable No Recoverable No Automatically notify Support No 202 801 000 MemStr Test Aborted Explanation Internal program error Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User ...

Page 777: ...utomatically notify Support No User response Complete the following steps 1 Execute the standard DSA memory diagnostics to validate all memory 2 Make sure that the DSA Diagnostic code is at the latest level 3 Turn off the system and disconnect it from power 4 Reseat the memory cards and DIMMs 5 Reconnect the system to power and turn the system on 6 Run the test again 7 Execute the standard DSA mem...

Page 778: ...ain 5 Execute the standard DSA memory diagnostics to validate all memory 6 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action DSA Nvidia GPU test results The following messages can result when you run the Nvidia GPU test 409 000 000 NVIDIA User Diagnostic Test Passed Explanation NVIDIA User Diagnostic test passed S...

Page 779: ...viceProvider Binomial Test Passed Explanation Nvidia GPU Binomial test passed Severity Event Serviceable No Recoverable No Automatically notify Support No 409 800 000 NVIDIA User Diagnostic Test Aborted Explanation NVIDIA User Diagnostic test was canceled Severity Event Serviceable No Recoverable No Automatically notify Support No 409 803 000 Nvidia DiagnosticServiceProvider Bandwidth Test Aborted...

Page 780: ...0 NVIDIA User Diagnostic Test Failed Explanation NVIDIA User Diagnostic Test Failed Severity Event Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU Then power cycle the system 2 Verify that the power connectors to the GPU are connected firmly Then power cycle the...

Page 781: ...eating the GPU Then power cycle the system 2 Verify that the power connectors to the GPU are connected firmly Then power cycle the system 3 Run nvidia smi q In some cases this will report a poorly connected power cable 4 Rerun the diagnostics using the same GPU on system that is known to be working A variety of system issues can cause diagnostic failure 5 If the problem remains contact your IBM te...

Page 782: ... messages can result when you run the optical drive test 215 000 000 Optical Drive Test Passed Explanation Optical Drive Test Passed Severity Event Serviceable No Recoverable No Automatically notify Support No 215 801 000 Optical Drive Test Aborted Explanation Optical Drive Test Aborted Unable to communicate with driver Severity Warning Serviceable Yes Recoverable No Automatically notify Support N...

Page 783: ...rable No Automatically notify Support No User response Complete the following steps 1 Wait for the system activity to cease 2 Run the test again 3 Turn off and restart the system 4 Run the test again 215 804 000 Optical Drive Test Aborted Explanation Optical Drive Test Aborted The media tray is open Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Compl...

Page 784: ...for loose or broken connections at both ends or damage to the cable Replace the cable if damage is present 3 Run the test again 4 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 215 903 000 Optical Drive Test Aborted Explanation Optical Drive Test Aborted Could not access the device Severity Warning Serviceable Yes ...

Page 785: ...time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 802 001 IMM I2C Test Aborted Explanation Test cannot be completed for unknown reason Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Perform the actions mention...

Page 786: ... User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 805 001 IMM I2C Test Aborted Explanation Invalid Command for given LUN Severity Warning Serviceable Yes Recoverable No Automatically notify Support No U...

Page 787: ...port No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 808 001 IMM I2C Test Aborted Explanation Reservation Canceled or Invalid Reservation ID Severity Warning Serviceable Yes Recoverable No Automatic...

Page 788: ...No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 811 001 IMM I2C Test Aborted Explanation Request data field length limit exceeded Severity Warning Serviceable Yes Recoverable No Automatically notify...

Page 789: ...ly notify Support No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 814 001 IMM I2C Test Aborted Explanation Requested Sensor data or record not present Severity Warning Serviceable Yes Recoverable No...

Page 790: ... notify Support No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 817 001 IMM I2C Test Aborted Explanation Command response could not be provided Severity Warning Serviceable Yes Recoverable No Automa...

Page 791: ...ically notify Support No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 820 001 IMM I2C Test Aborted Explanation Command response could not be provided Device in firmware update mode Severity Warning ...

Page 792: ... notify Support No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 166 823 001 IMM I2C Test Aborted Explanation Cannot execute command Insufficient privilege level Severity Warning Serviceable Yes Recovera...

Page 793: ...from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 3 Run the test again 4 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 166 904 001 IMM I2C Test Failed Explanation IMM Indicates failure in PCA9543 bus BUS 3 Severity Error Serviceable Yes Recoverable No Aut...

Page 794: ...ime and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level 3 Run the test again 4 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 166 908 001 IMM I2C Test Failed Explanation IMM Indicates...

Page 795: ...level 6 Rerun the test after upgrading to the latest firmware level 7 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 264 902 000 Tape Test Failed Explanation Tape Test Failed Media is not detected Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following ...

Page 796: ... 2 Clean the tape drive using the appropriate cleaning media and install new media 3 Run the test again 4 Make sure that the drive firmware is at the latest level 5 Rerun the test after upgrading to the latest firmware level 6 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 264 905 000 Tape Test Failed Explanati...

Page 797: ... level and upgrade if necessary 8 Run the test again 9 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action 264 907 000 Tape Test Failed Explanation An error was found in the block address somewhere Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following step...

Page 798: ...780 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 799: ...e contract Your IBM service technician will request that you upgrade your software and firmware if the problem has a documented solution within a software upgrade v If you have installed new hardware or software in your environment check http www ibm com systems info x86servers serverproven compat us to make sure that the hardware and software is supported by your IBM product v Go to http www ibm ...

Page 800: ...de Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com supportportal Getting help and information from the World Wide Web Up to date information about IBM products and support is available on the World Wide Web On the World Wide Web up to date information about IBM systems optional devices services and support ...

Page 801: ... planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to http www ibm com partnerworld and click Business Partner Locator For IBM support telephone numbers see http www ibm com plan...

Page 802: ...784 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 803: ...4 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply ...

Page 804: ...stered trademark of The Open Group in the United States and other countries Important notes Processor speed indicates the internal clock speed of the microprocessor other factors also affect application performance CD or DVD drive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual storage or channel v...

Page 805: ...her This specification sets forth limits for particulates and gases that are intended to avoid such damage The limits must not be viewed or used as definitive limits because numerous other factors such as temperature or moisture content of the air can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer In the absence of specific limits that are set for...

Page 806: ...y standards If you experience difficulties when you use the PDF files and want to request a web based format or accessible PDF document for a publication direct your mail to the following address Information Development IBM Corporation 205 A015 3039 E Cornwallis Road P O Box 12195 Research Triangle Park North Carolina 27709 2195 U S A In the request be sure to include the publication part number a...

Page 807: ...and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15...

Page 808: ...den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werd...

Page 809: ...York 10504 914 499 1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist IBM Deutschland GmbH Technical Regulations Abteilung M372 IBM Allee 1 71139 Ehningen Germany Telephone 49 7032 15 2941 Email lugi de ibm com Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Japan VCCI Class A statement This is a Class A product based on the...

Page 810: ...greater than 20 A per phase Korea Communications Commission KCC statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home Russia Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission statement 792 IBM System x3550 M4 Type 7914 Installation...

Page 811: ...Taiwan Class A compliance statement Notices 793 ...

Page 812: ...794 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

Page 813: ... call home tools 152 Canada Class A electronic emission statement 789 caution statements 6 checkout procedure 130 performing 131 China Class A electronic emission statement 792 Class A electronic emission notice 789 collecting data 127 completing options installation 96 components server 26 183 configuration information 101 instructions 101 Nx boot failure 182 ServerGuide Setup and Installation CD...

Page 814: ...ServerGuide 105 Features on Demand 10 finding updated documentation 5 firmware updates 1 firmware updates 1 firmware server recovering 179 firmware updating 101 flash power module holder RAID adapter removing 216 replacing 217 flash power module RAID adapter installing 65 removing 212 replacing 213 front view 15 front view connectors 15 LED location 15 G gaseous contamination 787 general problems ...

Page 815: ...power on 17 RTMM heartbeat 145 system information 17 system locator 17 system error 17 LEDs AC power supply 142 DC power supply 143 PCI riser card 145 power supply 141 system board 32 legacy operating system requirement 105 License Agreement for Machine Code 5 Licenses and Attributions Documents 5 light path diagnostics 10 134 LEDs 137 panel 134 light path diagnostics panel controls and LEDs 18 lo...

Page 816: ...ter 261 DVD drive 225 DVD drive cable 231 heat sink 310 heat sink retention module 324 hot swap ac power supply 270 hot swap dc power supply 271 hot swap drive backplane 284 hot swap fan 266 hot swap hard disk drive 218 memory module 236 microprocessor 310 operator information panel 307 PCI riser card assembly 244 PCI riser card bracket 246 power supply 269 RAID adapter battery 212 RAID adapter ba...

Page 817: ...r LED front 17 System information LED 17 system board buttons 29 external connectors 28 internal connectors 28 jumpers 29 LEDs 32 power on password switch 111 removing 326 replacing 330 switches 29 system board optional devices connectors 32 system event log 147 system pulse LEDs 145 system reliability guidelines 35 system event log 146 system event log assertion event 146 system event log deasser...

Page 818: ...800 IBM System x3550 M4 Type 7914 Installation and Service Guide ...

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Page 820: ... Part Number 00Y8006 Printed in USA 1P P N 00Y8006 ...

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